Dr. Adrienne Boissy, MD, MA, is a pioneering executive in healthcare innovation, currently serving as the Chief Medical Officer of Qualtrics, an experience management company. She is also a staff neurologist at the Cleveland Clinic and is the former Chief Experience Officer there. During her tenure, she led transformative global initiatives to enhance the experience of humans who touch healthcare, introducing evidence-based communication skills training that redefined patient experience standards, novel metrics, best practice implementation, and research. Dr. Boissy's impact extends to fostering global dialogue as the prior co-chair of the Empathy and Innovation summit, the largest independent summit on patient experience in the world, and as Editor Emeritus of the Journal of Patient Experience. She is also a frequently sought speaker and accomplished author, known for her insightful publications on patient experience innovation, consumerism, telehealth, empathy, and burnout. With a strong academic foundation, earning her Doctor of Medicine from Penn State College of Medicine, a bachelor’s degree from Boston University, and a Master’s in Bioethics from Case Western Reserve University, Dr. Boissy embodies a holistic approach to healthcare. She has received prestigious grants from the National Multiple Sclerosis Society and the Arnold P. Gold Foundation, furthering her dedication to ethical and humanistic healthcare. Dr. Boissy's influence as a speaker and thought leader is evident in her TED talks and publications featured in renowned outlets, like The Wall Street Journal and Forbes, showcasing her relentless pursuit of improving the patient and provider experience on a global scale. Join us as we explore Dr. Adrienne Boissy’s multifaceted contributions to neurology, bioethics, and experience in healthcare. Welcome, Dr. Boissy!