• Ep 342: Matkahuolto delivering parcels across Finland and the Nordics

  • Apr 8 2024
  • Duración: 18 m
  • Podcast

Ep 342: Matkahuolto delivering parcels across Finland and the Nordics Por arte de portada

Ep 342: Matkahuolto delivering parcels across Finland and the Nordics

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  • Resumen

  • Kati Nevalainen, Director, Parcel Services at Matkahuolto, discusses parcel delivery across Finland and the Nordics:

    • History of Matkahuolto carrying parcels
    • Matkahuolto's public transport roots
    • B2B, B2C and C2C deliveries
    • Interacting with C2C via mobile apps as well as in-store
    • Residential delivery and out-of-home delivery
    • Matkahuolto's service point network
    • Finnish consumers' delivery preferences
    • Size of Matkahuolto's parcel locker network and service point network
    • Density of out-of-home network
    • Location of Matkahuolto parcel lockers
    • Cross-border delivery and delivery partners, including Omniva, GLS and Bring
    • Matkahuolto's sustainability commitments
    • Customer experience and parcel lockers
    • Using agnostic parcel locker networks and own parcel locker network
    • Smartmile acquisition
    • Publishing parcel locker data
    • Redirecting parcels to nearby PUDO points
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