This week’s guest on Banking on Innovation is Meheriar Hasan, Chairman of BRAC Bank in Bangladesh.

With over 35 years of experience at prominent banks such as Wells Fargo and US Bank, Hasan is a leading executive in digital banking having driven breakthrough innovation and transformative disruptions. Hasan believes in the idea of customer-centricity. He asks how he can deliver the best customer experience in service or sales and how the customer wants to engage and interact with banking personnel. Today, at BRAC Bank, Hasan is growing both deposits and loans, working with the underprivileged and underbanked.

PLUS you’ll discover:

>> How leveraging data leads to understanding customers and customer-centricity

>> What customers should expect from the banking industry in the next 3 to 5 years

>> What the North American banking industry can learn from developments in the emerging markets

>> Hasan’s insights on how to create the best possible customer experience

>> The importance of knowing your customer in the emerging markets

...and more.

Beyond the episode:

Find out more about Personetics’ personalized, customer-engagement platform for financial services: https://personetics.com/

Connect with podcast host Jody Bhagat on LinkedIn: https://www.linkedin.com/in/digitalbusinessgrower