Words matter. Intent Matters. And yes, most certainly, punctuation matters. Don’t believe us? Just ask the person who spent the past five-minutes eating a sleeve of cookies reflecting on which emotion “Sarah” was trying to convey when she ended her email with, “Thanks.” In this episode of Uncovering Hidden Risks, Raman Kalyan, Talhah Mir and new hosts Liz Willets and Christophe Fiessinger come together to examine the awesomely complex and cutting-edge world of sentiment analysis and insider risks. From work comm to school chatter to social memes, our clever experts reveal how the manifestation of “risky” behavior can be detected. 0:00 Hello!: Meet your new Uncovering Hidden Risks hosts 2:00 Setting the story: The types and underlying risks of company communication 6:50 The trouble with identifying troublemakers: the link between code of conduct violations, sentiment analysis and risky behavior 10:00 Getting the full context: The importance of identifying questionable behavior across multiple platforms using language detection, pattern matching and AI 16:30 Illustrating your point: how memes and Giphy’s contribute to the conversation 19:30 Kids say the darndest things: the complexity of language choices within the education system 22:00 Words hurt: how toxic language erodes company culture 26:45 From their lips to our ears: customers stories about how communications have impacted culture, policy and perception Raman Kalyan: Hi everyone. My name is Raman Kalyan, I'm on the Microsoft 365 product marketing team, and I focus on insider risk management from Microsoft. I'm here today, joined by my colleagues, Talhah Mir, Liz Willetts, and Christophe Eisinger. And we are excited to talk to you about hidden risks within your organization. Hello? We're back, man. Talhah Mir: Yeah, we're back, man. It was super exciting, we got through a series of a, a couple of different podcasts, three great interviews, uh, span over multiple podcasts and just an amazing, amazing reaction to that, amazing conversations. I think we certainly learned a lot. Raman Kalyan: Mm-hmm (affirmative). I, I learned a lot. I mean, having Don Capelli on the podcast was awesome, talked about different types of insider risks, and what I'm most excited about today, Talhah, is to have Liz and Christophe on the, on the show with us 'cause we're gonna talk about communication risk. Talhah Mir: Yeah, super exciting. It's a key piece for us to better understand sort of sentiment of a customer, but I think it's important to kind of understand that on its own, there's a lot of interesting risks that you can identify, uh, that are completely sort of outside of the purview of typical solutions that customers think about. So really excited about this conversation today. Raman Kalyan: Absolutely. Liz, Christophe, welcome. We'd love to take an opportunity to have you guys, uh, introduce yourselves. Liz Willetts: Awesome, yeah, thanks for having us. We're excited to kind of take the reins from you all and, and kick off our own, uh, version of our podcast, but yeah, I'm, I'm Liz Willetts. I am the product marketing manager on our compliance marketing team and work closely with y'all as well as Christophe on the PM side. Christophe Eisinger: Awesome. Christophe. Hello everyone, I'm, uh, Christophe Eisinger and similar to Carla, I'm on the engineering team focusing on our insider risk, um, solution stack. Raman Kalyan: Cool. So there's a, there's a ton, breadth of communications out there. Liz, can you expand upon the different types of communications that organizations are using within their, uh, company to, to communicate? Liz Willetts: Yeah, definitely. Um, and you know kind of as we typically think about insider risks, you know, there's a perception around the fact that it's used, um, and related to things like stealing information or, um, you know, IP, sharing confidential information across the company, um, but in addition to some of those actions that they're taking, organizations really need to think about, you know, what might put the company, the brand, the reputation at risk. And so when you think about the communication platforms, um, you know, I think we're really looking to collaboration platforms, especially in this remote work environment- Raman Kalyan: Hmm. Liz Willetts: ... where employees, you know, have to have the tools to be enabled to do their best work at home. Um, so that's, you know, Teams, uh, Slack, Zoom, um, but then also, you know, just other forms of communication. Um, we're thinking about audio, video, um, those types of things to identify where there might be risks and, and how you can help an organization remediate what some of those risks might be. Raman Kalyan: Awesome. And Christophe, as we think about communications risk more broadly, what kind of threats do you... have you start seeing, um, organizations being more concerned about? Christophe Eisinger: Yeah, so exactly to what you just mentioned ...
