• Episode #6 - Customer Experience Principle #5 - Customer Experience is as strong at the weakest link

  • Dec 2 2020
  • Duración: 4 m
  • Podcast

Episode #6 - Customer Experience Principle #5 - Customer Experience is as strong at the weakest link

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  • Resumen

  • You can give a customer a series of brilliant interactions, but if the most important ones are poor, you can ruin the entire experience. Moments of Truth and the Peak-End rule come into play.

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