Tom Robertson, Executive Director of the Vizient Research Institute is joined by Dr. Eric Dickson, Chief Executive Officer of UMass Memorial Health in Worcester, Massachusetts. An Emergency Medicine specialist, Eric provides a unique perspective on the impacts of both the pandemic and the labor shortage on front line clinicians. The conversation turns to overcoming organizational inertia before Eric and Tom share thoughts around the value of mergers and acquisitions.

Guest speaker: Eric W. Dickson, MD, MHCM, FACEP President & CEO UMass Memorial Health Moderator: Tom Robertson Executive Director Vizient Research Institute

Show Notes:

[00:53] Labor shortage: U.S. health care has lost 15% of its workforce since the pandemic

[03:05] Health disparities and unequal accessibility

[04:48] Care at home

[05:56] Integrated payment system

[06:55] UMass’ Hospital-at-home program may close after COVID waivers end due to current payment system

[08:04] When health care systems are big enough

[10:34] Regional systems of care

[14:52] How to overcome organizational inertia

[17:27] Realigning the staff with the mission to put the patient’s interest first will help the workforce overcome burnout and be more engaged

Links | Resources:

Eric W. Dickson's biographical information

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