• Experience Relationship Design: The Convergence of Technology, People, and Process

  • Apr 26 2024
  • Duración: 23 m
  • Podcast

Experience Relationship Design: The Convergence of Technology, People, and Process

Escúchala gratis

Ver detalles del espectáculo

  • Resumen

  • Patient experience is about making patient healthcare journeys better; in creating improved experiences, healthcare delivery staff often enjoy better processes and outcomes. But who is responsible for creating patient experience improvement? Where does one start? And are innovation and automation at the center of it all? Not necessarily says our latest podcast guest.

    In this episode of the Key in to Quality podcast, Lacey Hart, Administrator, Experience Relationship Management (XRM), Quality Department, Mayo Clinic, says that experience design focuses on the gaps between the experience points along a patient’s journey. Hart, who leads a team of experience relationship design professionals, discusses how Mayo Clinic’s patient experience strategy has created powerful synergy between people, processes, and technology, resulting in better interactions—and relationships—with patients.

    #mayokeyintoquality

    Hosted by:

    Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic

    LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec

    Twitter: @DrTimMorg

    Guest LinkedIn: Lacey Hart
    Más Menos
Enfermedades Físicas Hygiene & Healthy Living
Más Menos

Lo que los oyentes dicen sobre Experience Relationship Design: The Convergence of Technology, People, and Process

Calificaciones medias de los clientes

Reseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.

Reseñas de Audible.com

Opiniones de Amazon
No hay comentarios disponibles