In this episode of "The ITSM Practice," host Luigi Ferri delves into the effectiveness of social engineering tactics and the critical oversights that heighten organizational vulnerability. Luigi emphasizes the importance of comprehensive training and developing a robust security culture within businesses to combat these psychological manipulations effectively. He illustrates how attackers exploit trust and curiosity, often leading to significant security breaches, and underscores the necessity for more than just technological defenses.

In this episode, we answer to:

How do social engineering attackers exploit human psychology to infiltrate organizations?

Why is comprehensive cybersecurity training crucial in preventing social engineering attacks?

What are the common mistakes in incident response plans that exacerbate the impact of social engineering breaches?

Resources Mentioned in this Episode:

PECB, article "Social Engineering and Risk from Cyber-Attacks", link https://pecb.com/article/social-engineering-and-risk-from-cyber-attacks

ENISA, article "What is "Social Engineering"?", link https://www.enisa.europa.eu/topics/incident-response/glossary/what-is-social-engineering

IBM, article "What is social engineering?", link https://www.ibm.com/topics/social-engineering

CISCO, article "What Is Social Engineering?", link https://www.cisco.com/c/en/us/products/security/what-is-social-engineering.html

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya