Eternal Inflation is the idea that baby universes are being created all the time. It’s actually a dominant theory in cosmology today, not just an idea invented in the Marvel Cinematic Universe. When Tom Holland’s Peter Parker (aka Spiderman) starts babbling on about the multiverse in 2019’s Spider-Man: Far From Home, he’s actually babbling about current quantum mechanics and string theory. What it suggests is that, yes, parallel universes exist.

For those that have been involved in both, IT Support and Customer Support can feel like parallel universes. The tools are similar and they both work toward resolving customer issues, but Matt Beran points out that despite these similarities, there are some striking differences between these two universes. Whether there’s a universe where Peter Parker is working IT Support is still up for debate.

We discuss: • Why Matt has been dubbed “The Negotiator” • Differences between IT Support and Customer Support • The impact of Cloud Adoption on IT Management • Current Information Security Challenges • How Quantum Computing may impact Security • An Unexpected Detour into the World of Composting

Connect with Matt on LinkedIn – https://www.linkedin.com/in/mattberan/

Ticket Volume – https://www.youtube.com/@ticketvolumepodcast

Music courtesy of Big Red Horse – https://bigredhorseband.com/

Brought to you by Happitu – https://happitu.com/