Future Customer Value

De: Sagar Shukla
  • Resumen

  • Future Customer Value is not just another podcast, it is a window into the psyche of global leaders who are steering their organizations to realize maximum value for their customers. My name is Sagar Shukla, and I've spent the last 10 years helping enterprises unlock value as a leader of post-sales and pre-sales teams. My journey led me to starting a company to help organizations retain and grow their accounts. I am the Co-Founder and CEO of Foresight and I am also your host.
    Sagar Shukla
    Más Menos
Episodios
  • # 30 - Why NPS is the Worst Metric SaaS Leaders Measure Today with Julie Persofsky
    Jul 12 2024

    Julie Persofsky, CEO/Founder of Achieve Exponential Growth, is a revenue strategist that helps companies understand and simplify their Go-To-Market strategy in order to grow more effectively. With decades of experience as an executive and consultant in high-growth startups and scale-ups, Julie employs a data-driven, innovative approach to driving revenue growth. Drawing on her deep expertise in customer success and customer-led growth, Julie adeptly navigates the convergence of pivotal GTM components: Customer Success, Sales, and Marketing. Julie has written papers on Customer Success as a Profit Center and Beyond NPS - how you should actually be measuring Customer Success. achieveexponentialgrowth.com email: julie@jpercorp.com linkedin: linkedin.com/in/julieper/

    Más Menos
    39 m
  • #29 - Getting Personal: How to Navigate Uncertainty and Find your Career Flow with Sabina Pons
    Jun 28 2024

    Sabina M. Pons is a distinguished management consultant, fractional Chief Customer Officer (CCO), and tech industry thought leader renowned for her prowess in driving revenue protection and growth. With a focus on B2B and B2B2C SaaS software companies, Sabina specializes in crafting scalable growth and metrics-driven customer programs spanning the entire customer journey – from onboarding to adoption, renewals, and advocacy.
    Drawing from her extensive experience as a former tech executive, Sabina has played pivotal roles in scaling companies from $14M to over $100MM and beyond. As Managing Director at Growth Molecules™, an esteemed international tech consulting firm, she is dedicated to partnering with companies to fortify their revenue streams.
    In addition to her consultancy work, Sabina is deeply involved in mentorship programs and sits on several boards, leveraging her expertise to nurture talent and drive industry innovation. She is also the Co-Founder of SoCalCX, a dynamic community fostering collaboration among go-to-market leaders to deliver exceptional customer experiences.
    Sabina's academic background includes a Masters in Leadership, Communication & Organizational Behavior from Gonzaga University and a Bachelor's in Public Relations from the University of Southern California. She is also the author of "Pressing on as a Tech Mom," a timely book aimed at empowering working mothers in the tech industry.
    Outside of her professional pursuits, Sabina is a practitioner of Taekwondo and cherishes quality time spent with her husband and two young children.

    Más Menos
    37 m
  • #28 - How to Measure Customer Value in Healthcare SaaS with Amber Monroe
    Jun 14 2024

    With 15+ years of dedicated experience in the healthcare industry, Amber Monroe stands out as a strategic senior leader who has successfully guided Customer Success teams through various stages of growth. She has owned and led critical aspects of the customer journey, including implementation, onboarding, customer success, professional services, and support. Amber's reputation as an industry thought leader in customer success is well-earned, and her unwavering commitment to promoting diversity, equity, inclusion, and belonging (DEIB) within organizations is truly inspiring. With a bachelor’s degree in psychology and a master’s degree in health administration, Amber possesses a unique blend of educational expertise that has profoundly informed her understanding of customer needs and her ability to stay at the forefront of healthcare industry trends. Her exceptional track record is a testament to her ability to build robust customer relationships, drive revenue growth, and consistently embody excellence in all that she does.

    Más Menos
    36 m

Lo que los oyentes dicen sobre Future Customer Value

Calificaciones medias de los clientes

Reseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.