Change your words- A step forward in changing the culture

We can all, on some level, agree that words matter. Our language will often influence how we perceive the world around us. Scott Griffith and Tammy Allen discuss the importance of word choice and how it can make a difference and play an essential role in creating a Collaborative Just Culture®.

By understanding the what and the why, we can move forward with determining the how. In this episode, Scott Griffith and Tammy Allen explain why we must understand what Collaborative Just Culture® is and why it is important for people and organizations. They also outline in detail how to attain Collaborative Just Culture®.

In this first episode of 2024, host Tammy Allen and guest speaker Scott Griffith investigate the question: can collaborative just culture programs improve labor relations? Whether or not you have a collective bargaining organization representing your employees, the frontline workers are vital to your culture and your ability to see, understand, and manage risk.

Are biases a risk in your organization? There are good and bad biases and problems can arise when they are not examined and considered as potential risks. In this episode, guest speaker Paul LeSage, founding partner and analyst at SGCS, joins us again to explain - with real-life examples - how to address biases as risks.

Variability is dangerous in this industry. Systems and people must be reliable. We have focused on quality and safety, and now we must also be reliable and resilient for our people and patients.

RCA traditionally investigates for a cause; however, CRR analyses for contributing factors. Root Cause Analysis implies a singular cause to an event, which can bias the individual analyzing and the organization.

Just Culture -

It's a cultural phenomenon that we must embrace.

It's not a program of the week, month, or year.

Collaborative Just Culture allows us to give our very best

to our employees, and in turn, they will give their very best to our

patients.

In this episode, our host, Tammy Allen, sits down with two esteemed guests: Carrie Coen, Chief Reliability Officer, and Debbie Heitstuman, Director of Quality & Accreditation at Pullman Regional Hospital. Together, they delve into Collaborative Just Culture (CJC) and its impact on an organization's pursuit of high reliability. 

Our panelists share their insights on how their leadership has successfully implemented CJC within their organization and the positive outcomes that have resulted. They discuss the importance of transparency, accountability, and learning from mistakes.

Tune in to this informative episode to better understand Collaborative Just Culture and its role in becoming a highly reliable organization.