Healthcare organizations across the nation strive to become highly reliable organizations. Vizient defines an high reliability organization as an organization that has experienced significant success in avoiding harm within an environment of high complexity and risk. This podcast discusses strategies and emerging practices identified in Vizient’s high reliability culture of safety collaborative. Joining in the discussion to share their insights on how to improve your health organization’s culture of safety is collaborative participant, Caryn Douma, Corporate Director of Patient Safety Strategy from the University of Pennsylvania Health System and Michael Leonard, Senior Principal at Vizient and an High Reliability expert.

Speakers: Caryn Douma, MS, RN, CPPS Corporate Director of Patient Safety Strategy University of Pennsylvania Health System

Michael Leonard, MD Senior Principal Vizient

Host: Marilyn Sherrill, RN, MBA Senior Program Director, Performance Improvement Programs Vizient

Show notes:

[2:08] Essential elements for High Reliability

[5:00] Senior leader engagement and feedback

[7:00] How to close the loop with frontline staff at a large, comprehensive, academic medical center

[8:30] Making leadership rounds meaningful and positive

[11:40] Personal accountability and teamwork helps with the patient care tasks reliably getting done

[13:36] How to set your staff up for success rather than punishing them for results that didn’t come out as intended

[[14:25] Creating a culture where staff feel comfortable speaking out

[17:45] Psychological safety

Links | Resources:

Contacting Knowledge on the Go: picollaboratives@vizientinc.com

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