In this episode, we explore the world of B2B digital transformation with Andy Wagner, Executive Director of AAXIS. Andy shares novel insights on leveraging digital commerce platforms for operational efficiency, enhancing customer service and empowering sales teams in the B2B sector.

Key Takeaways:

(05:49) The role of efficient online platforms in cost-saving and operational efficiency.
(06:21) Essential tools for increasing eCommerce platform benefits.
(09:16) How CRM and commerce integration benefits account managers and customer service reps.
(11:32) Innovative approaches to integrating and automating order processes.
(13:34) MVP approach for implementing eCommerce projects without initial online selling.
(17:13) Reducing human error and enhancing operational processes with workflows.
(22:44) Utilizing eCommerce platforms for efficient quotation and proposal processes.
(24:25) Exploring upstream benefits of B2B eCommerce platforms for various departments.
(26:23) The impact of data consolidation on operational efficiency and decision-making.
(32:56) The critical role of user experience in B2B eCommerce success.
(40:08) Benefits of workflow engines in managing complex B2B processes.

Resources Mentioned:

Andy Wagner - https://www.linkedin.com/in/andy-wagner/
AAXIS - https://aaxis.io/

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#eCommerce #B2BeCommerce #DigitalCommerce