In this episode, we talk with Dr. Dana Safran, President & CEO at National Quality Forum, about her groundbreaking work on the importance of patient-clinician relationships and their remarkable impact on healthcare outcomes.

Dr. Safran's research paints a clear picture: trust and a focus on whole-person care are not just feel-good concepts but essential drivers of positive healthcare outcomes.

This applies across diverse patient groups, reminding us that no matter the diagnosis, every patient is a person who deserves to be understood and cared for holistically.

That's why Dr. Safran champions value-based payment models, ensuring cost-saving measures don't compromise care. Crucially, these models need to measure what matters: patient experience.

Current surveys aren't enough – we need metrics that truly capture the depth and humanity of the healthcare journey.

We also need to ensure that technology and digitization, even when they promise efficiency, don't create distance. Healthcare leaders must be mindful of how these new tools impact the vital continuity of patient-clinician relationships.

Tune in to hear from leaders at the forefront of making healthcare more compassionate and effective.

Key Takeaways

Intro (00:00)

Dr. Dana Safran’s background (01:06)

National Quality Forum and the role it plays in our healthcare system (02:36)

The importance of the quality of clinical provider relationships (07:10)

Technology's role in patient experience (10:47)

Patient experience and clinician relationships in value-based care (15:04)

Improving healthcare quality measurement (21:51)

National Quality Forum's priorities (22:27)

Patient experience measurement and innovation in healthcare (28:20)

Current state and future of patient experience measurement (29:03)

Advice to healthcare quality and patient experience leaders (31:49)

Additional Resources

National Quality Forum: https://www.qualityforum.org/

Dr. Dana Safran’s LinkedIn: https://www.linkedin.com/in/dana-gelb-safran-91701496/

References mentioned by Dr. Safran in this episode can be found here: https://fidelumhealth.com/wp-content/uploads/2024/03/References-Mentioned-by-Dr.-Safran-in-Humanizing-Healthcare-Episode.doc

Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/

Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/