In this episode of The Ecommerce Insights Show, we sit down with Lisa Popovici. Lisa is a Med School graduate turned to tech and the Co-founder of Cartloop, a conversational SMS marketing app for ecommerce brands. We talk about the benefits of SMS marketing as a long term investment to improve customer experiences.

In this episode, you'll learn about:

• The business value of real-time human interaction for a better customer experience
• The power of personalized cart recovery
• Cartloop as a relationship management tool for brands
• Treating abandoned carts as an opportunity to understand shoppers intent
• Cartloop client success stories and case studies
• Qualities of a great customer relationship agents and how to find one

So if you are interested in learning more about driving revenue using real-time customer support for your brand with limited budget, then this episode is for you.

Learn more about Lisa and her resources here:

• Visit the Cartloop website
• Listen to The Growth Theory Podcast by Cartloop
• Try the Cartloop SMS Marketing app for free
• Follow Lisa on Twitter
• Connect with Lisa on LinkedIn

Want to be a guest on our show? Have feedback or ideas for how we can improve? Send your thoughts over to podcast@thegood.com. We'll be keeping an eye on that inbox. :)

The Ecommerce Insights Show is brought to you by The Good, a Conversion Rate Optimization (CRO) consultancy specializing in helping ecommerce businesses accelerate their growth through better research, testing, and design. Learn more about our team, our work, and our services at www.thegood.com.