Kym Phillips (a.k.a The Moving Angel) from Moving Made Easy shares with us her secrets to success and how to build a business with a limited marketing budget!

Kym grew up in the removals industry with her parents running a successful business for 30 years. To spend time with her parents, Kym would go with her Dad in the truck or be the errand girl for her Mum in the office. These times underpinned Kym’s values towards business & people, including treating everyone with respect, not judging a book by its cover, always be reliable and exceed people’s expectations. Kym is the type of person who finds a solution to any problem. 

From humble beginnings, leaving school at 15 and with minimal education, Kym cut her way through a hairdressing apprenticeship, where she really learnt to talk, before returning to the industry she loves and is passionate about. Learning the ropes within Government Departments, organising Defence force moves for employees & families, Kym climbed the corporate ladder, cutting her teeth on every aspect, from customer service to corporate management, understanding firsthand the problems faced by women when moving house. 

This ultimately inspired Kym to create a business model that was different, that identified individual client needs, by actively listening to clients, holding removalists accountable and providing a service that was always reliable, not just matching client expectations, but exceeding them.