It’s not every day that a baby comes into the world on the side of the road. But that’s what happened with baby Evie in January this year. Little Evie was delivered with the assistance of Ambulance Call-Taker Jessica Stewart in the family car, on the side of Burwood Highway.

When 31-year-old Mum Ashlie went into labor with her second baby, Ashlie and her partner Ben hopped into their car and headed to hospital. But her waters broke enroute., Ben had no choice but to pull up! They called triple zero and following Call-Taker Jessica’s instructions Ashlie and Ben delivered their brand-new baby girl. According to Ben, Evie wasn't waiting for anyone - born in just 20 seconds! Evie is just one of 139 babies Triple Zero Victoria Call-Takers help deliver each year.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

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Police Call-Taker Daniel Williams has been working with Triple Zero Victoria for the past two years. He’s one of the 172 Police Call-takers working across Triple Zero Victoria’s three centres and someone you may speak to if you call triple zero. In his role, Daniel can deal with as many as 200 different events from bomb threats, marine rescue, collisions to noise complaints – any event where a police unit needs to attend. He’s the person you’ll initially speak and must summarise what the caller says so that Victoria Police members know what’s going on and work out how best to respond.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.

Mum Terri-Ann Balfour stopped on the highway to deal with an upset child, when suddenly her car – which was also pulling a horse float - was side-swiped by a truck. Both vehicles were shunted along the road and the horse float tipped upside down, with pony “Topic” inside! It was chaos. A driver stopped to help and while Mum was trying to revert the horse float, young Lily-Ann Balfour had to step up. She was very worried about her precious pony but the nine-year old was a true Junior Triple Zero Hero, speaking calmly to Police Call-Taker Daniel Williams, answering his questions, informing him “everyone’s working together” and able to provide accurate information.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.

James and Oscar were in the car with their mum when she suddenly became violently unwell. She pulled up her car and James called triple zero and spoke with Call-Taker Chloe. James constantly monitored his Mum’s condition, even checking their car’s hazard flashing lights were on. His little brother Oscar remained calm and told his Mum, he loved her. Call-Taker Chloe was so impressed by James and Oscar that she nominated them for this year’s Junior Triple Zero Heroes. The award recognises young people for their bravery and clear-thinking during an emergency.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.

Smash repairman Cade Egan was doing an emergency drop-in on his elderly aunt in country Victoria during the floods last year when he drove into deep water. You'll hear what happened to Cade in this podcast episode.

In October 2022, the north and the west of Victoria along the Murray was hit by storms and flooded. For the first time ever, ESTA dispatchers were deployed to the regions to work alongside their emergency service colleagues. The emergency service response by all sectors is part of the current state's parliamentary inquiry into the devastating floods.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.

It was just another Friday night for six-year-old Connor and Mum, Lyndall Heath. They were eating dinner when his Mum started to choke, vomit and cough up blood. Connor called triple zero and spoke to Ambulance Call-Taker Sam Pregnell. Despite the stressful situation, young Connor was able to provide his address, remained very calm and explained he was trying to look after Mum. CT Sam was so impressed with Connor he nominated him for an ESTA Junior Triple Zero Hero award. This award recognises young people for their bravery and clear-thinking during an emergency.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.

Lois Ekong is a new graduate paramedic with Ambulance Victoria with an interesting background. As a trainee paramedic she not only studied and did her placement Ambulance shifts, but for the last nine months she also doubled up as an ESTA Ambulance Call-Taker. Something she now credits with making a very positive difference to her new role. Tune in to I AM 000 for our conversation with Lois.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.

11-year-old Blake Alderuccio had read a book on first aid, so he knew what to do when his Mum was suddenly stung by bees. 51-year-old Helen owned a hive of bees and was on her ride-on mower when she was attacked by a swarm, stinging her all over her body and head. She immediately started having an anaphylactic reaction. Blake called Triple Zero and spoke to ESTA Call-Taker Melissa Doyle.

Blake describes his Mum’s anaphylactic reaction. He sits with his Mum, carefully placing an icepack on her shoulders and back. Blake monitors his Mum, opens the gate and front door to give the ambulance crew access; he’s even worried about their chickens in their front yard! Call-Taker Melissa Doyle nominated Blake for a 2022 Junior Triple Hero award. She was impressed by his maturity and bravery in what were very trying circumstances.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.