Martin Newman is a leading expert in customer centricity. Martin shares invaluable insights on the importance of strong leadership, cultivating a customer-focused culture, and aligning all employees towards a common goal. We delve into real-world examples from companies like Walgreens, Timpson, Home Depot, and Patagonia, illustrating how empowered staff and care for employees drive long-term success.

Martin also shares practical tips on building trust, embracing agility, and balancing empowerment with consistency. Discover how businesses can create fans rather than just customers by fostering relationships built on integrity, service, and experience. Whether you're a seasoned leader or an entrepreneur just starting out, this episode will equip you with practical strategies to transform your organisation's approach to customer-centricity.

Access Martin’s insights and over 100 other experts in Sporting Edge’s Mindset Toolkit

Links mentioned in this episode

Martin Newman on LinkedIn

Martin Newman’s Website

Connect with Jeremy

Contact hello@sportingedge.com

LinkedIn https://www.linkedin.com/in/jeremysnape/

Twitter https://twitter.com/thesportingedge

Website https://www.sportingedge.com/

Today we're diving into a topic that's often misunderstood but crucial for achieving mastery: making mistakes. In high-performing organisations, mistakes are not only common but essential for growth and innovation. We'll explore the psychology behind our fear of failure with insights from experts like psychiatrist Dr Dehra Harris and Professor Guy Claxton. We'll also hear inspiring stories from elite athletes and successful leaders who have learned to embrace mistakes as stepping stones on their path to excellence.

Tune in as we hear from:

• Dr Dehra Harris: Psychiatrist and high-performance expert
• Professor Guy Claxton: Professor of Learning and Skill \Acquisition, and Visiting Professor of Education at King's College London
• Biz Price: Former coach for the GB synchronised swimming team
• Lucy Skilbeck: Director of Actor Training at RADA
• Camilla Pang: Computational Biologist and an award-winning author
• Dominic Alldis: Orchestral Conductor, jazz musician and corporate speaker
• Kate Richardson-Walsh: Former gold medal GB hockey captain

Thousands of entrepreneurs, coaches and executives use Sporting Edge’s Mindset Toolkit platform to bring fresh thinking and debate into their teams - start your free trial here.

Links mentioned in this episode

Mastermind: Kate Richardson-Walsh OBE

Mastermind: Dominic Alldis

Connect with Jeremy

Contact hello@sportingedge.com

LinkedIn https://www.linkedin.com/in/jeremysnape/

Twitter https://twitter.com/thesportingedge

Website https://www.sportingedge.com/

In this micro-lesson, we honor the memory of Duncan Fearnley, whose cricket bat craftsmanship has left a lasting legacy, just like the indomitable Sir Viv Richards, whose wisdom takes centre stage. Tune to hear how Viv applies the metaphor of traffic lights – understanding when the red light demands a pause, so you can hit the gas at the right moment.

As a listener to the show, use the code PODCAST100 to get 1 free month on Sporting Edge Mindset Toolkit here, which includes 24/7 access to over 1000 inspirationalinsights and high-performance strategies.

Linked mentioned:

Episode 13: Mastermind with Sir Viv Richards

Green Lights by Matthew McConaughey