In this episode, we talk with Dr. Leslie Jurecko, Chief Safety, Quality & Experience Officer at Cleveland Clinic, about the safety, quality, and experience initiatives that enable their renowned culture of care and engagement for both patients and care providers.

Dr. Jurecko advocates for infusing a human touch in healthcare and fostering a culture of psychological safety. She addresses challenges in healthcare standardization, emphasizing the delicate balance between standardizing processes and personalizing care.

We hear more about how Cleveland Clinic incorporates a "moment to care" in procedural checklists, encouraging personal connections with patients. The organization aligns quality, patient safety, and patient experience, setting goals for high reliability and improved outcomes.

Engaging caregivers through leader-guided discussions and monthly meetings has positively impacted retention. Cleveland Clinic treats patients and caregivers like family, balancing high-performance expectations with a caring approach.

The Cleveland Clinic’s Connected Program collaborates with global healthcare providers to share knowledge and enhance safety, reliability, and patient-centric care.

Dr. Jurecko emphasizes understanding value-based care for the future of healthcare. She sees safety, quality, and patient experience leaders as crucial in bridging the gap between providers and payers, aligning goals to improve quality patient experience and reduce costs.

Ready to gain valuable insights into healthcare excellence?

Tune in to this episode to discover the secrets behind fostering a caring culture in healthcare, balancing standardization with personalization, and shaping the future of patient-centric care. Don't miss out!

Key Takeaways

Intro (00:00)

Why Dr. Leslie Jurecko got into healthcare (01:45)

Psychological safety for caregivers (07:25)

Why healthcare needs to be humanized (12:40)

Engaging caregivers through leader-led conversations (17:20)

Improving patient experience and quality of care (25:06)

The Cleveland Clinic Connected program (28:38)

Value-Based Care (30:21)

Additional Resources

Dr. Leslie Jurecko’s LinkedIn: https://www.linkedin.com/in/leslie-jurecko-md-mba-233725137/

Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/

Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/

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Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/

Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/