On this week's episode of Insurance, You Indemnify Me, we are honored to introduce Ray Huang. Ray is the Sr. Director of Marketing for Canopy Connect, which is becoming one of the most popular tools used by insurance agents today. Canopy is famous for easing the process of collecting client information and dec pages, but in this episode, we dive deep into everything that Canopy Connect can do for an agent. This is an episode you will not want to miss!

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Time Stamps:
3:00 - Who are you, Ray?
8:27 - I love your creative marketing at Canopy Connect, Can you tell me about that?
12:00 - Canopy Connect collects declaration pages, but what is everything it can do?
16:30 - Many agents think of Canopy as a PL product, but you're saying it is for all lines of insurance?
17:50 - What percent of clients actually use this link?/What do you say to an agent who says I don't struggle to get my client's information without Canopy?
29:52 - Once a client fills out the link does it automatically prefill their information in my comparative rater?
31:45 - Can I send client info to Carrier raters?
32:42 - What does the development roadmap look like?
34:35 - Can you describe the golden user of Canopy Connect and how they use it?
37:45 - Is anyone using APIs with Canopy?
41:20 - What makes Canopy better than the competition?
45:50 - It's very affordable, can you expand on the cost of Canopy?
52:30 - I constantly hear that Canopy is the bee's knees, thank you for your time!

Honorable mentions:
Guitar Center
Casey Armstrong, Senior Account Executive Canopy Connect
Canopy Connect Hawaiian shirts
Hawksoft 2024 HUG National Conference
San Diego
BMW
Chris Long, Longevity Insurance
Hawksoft
Salesforce
Hertz
Budget

This week's guest on the podcast is Tom Quintrell. Tom is the founder and owner of QIG (Quintrell Insurance Group) based in Oak Grove, Missouri. He is a lifelong insurance professional who has cultivated a rewarding multi-generational career in the industry. Tom understands the invaluable role agents play in their clients' lives and enhances the sense of security for his clients. Join us to glean insights from an experienced agent!

Timestamps:
1:00 - You're from Kansas City?
4:30 - Who are you?
8:05 - I asked about the downsides of being an independent agency owner.
12:15 - Do your due diligence when picking a partner.
15:40 - Was Dad mad when you left Allstate?
24:40 - Is your son as gregarious as you are?
28:15 - Funnies story in insurance?
37:00 - This is Agent Smith with the FBI.
49:05 - What don't carriers understand about agents?
53:20 - Who are your mentors or personal board of directors?
56:22 - How do you manage your time?
59:25 - What mistakes have you made along the way?
1:04:35 - One of our superpowers is just being authentic.
1:09:05 - Favorite carrier?
1:10:12 What would you tell younger Tom?

Honorable Mentions:
QIG (Quintrell Insurance Group)
Kansas City Cheifs
Broncos
Tayor Swift
Patrick Mahomes 
Robert Clinger
Allstate
Agent of the Year(Allstate)
Farmers
Met Life
Merrill Agency
FBI
Montana 
Travelers
National General

Kaleigha Moore Cramer is the founder and owner of 212 Insurance Group in Arab, Alabama. Kaleigha discovered her talent for sales while in college, and in short order brought her skills to the insurance industry. Since then she has accumulated more than 11 years of experience and has opened an agency that has become an important staple within her community. Kaleigha understands how to take her personal experiences and turn them into selling opportunities. She connects with her community on a grassroots level and uses her knowledge and personal experience to connect with her clients and become more than just a salesperson to them. You will not want to miss this episode, it is chalked full of advice on how to organically find your clients and niches. 

Time Stamps:
0:15 - Who is Kaleigha Cramer?
3:00 - We are here to help people.
5:10 - How do you go from cell phone sales to insurance?
12:45 - How long were you at Allstate?
13:00 - This is the Broadway episode!
15:00 - Career path to independence?
17:00 - I learned what I wanted to do as an agent, but also what I didn't want to do.
19:39 - So you found independence through Insurance Soup?
21:40 - What has been the most difficult part of starting your independent agency?
25:30 - Utilize your carrier reps to understand your carrier's appetite and vet your client for legacy policies.
27:40 - I am a field underwriter.
29:30 - Who is Ezra and what's the story behind the mullet? 
33:15 - Mentors in the industry?
37:24 - What do you think carriers don't understand about agency owners?
41:50 - What is the funniest insurance story you have?
46:41 - How do you manage your time?
55:00 - What are your niches?
59:10 - What mistakes have you made?
1:05:50 - What is your favorite musical?
1:10:45 - What advice would you give to your younger self? 


Honorable Mentions: 
David Crothers
Ron Wadley
Amanda Minters
Insurance Soup
Matt Genova
Charles McDade
Jeffery Seidel 
Safeco
Taylor Dobbie
Shake the Hate
Galinda Baker
Malia Rodgers
Tarren Moore
Jack Jamison
Scott Howell
Bradley Flowers
Ron Wadley
Michael McCormick
Paul Daugherty
Tara Varner
Blake Norwood
Maciel (PGI agent in CA)

In this week’s episode of “Insurance, You Indemnify Me,” we have super-agent John Flores! John is the owner of TBI Insurance. Before opening his agency, he held numerous positions with Farmers Insurance where he learned the industry on both the carrier and agency side and trained agents on his success. Before making his way to PGI he managed an independent insurance agency aggregator in Colorado. He has a unique perspective of the industry and shares a ton of valuable information in this episode.

Time Stamps:
0:45 - Who is John Flores?
2:50 - When did insurance become a part of your life? 
7:10 - What was your pitch as a recruiter? 
11:50 - You can't discount anybody. 
16:00 - How long were you with Farmers? 
17:00 - Carriers don't understand the day-to-day of the agent. 
20:15 - After Farmers where did you go? 
21:55 - As a recruiter, did you buy into the pitch that captive was better than independent? 
25:40 - Are insurance agents salespeople or are they field underwriters? 
30:45 - Is a life insurance more of a sales pitch or an info session? 
31:25 - Does your agency have a responsibility for profitability or is it on the carriers? 
36:00 - Funniest story in insurance? 
40:45 - What do you think carriers think about independent agents? 
45:20 - What do carriers think about agents, but they are wrong? 
50:00 - What is your tech stack? 
56:00 - Who's your favorite carrier and why? 
1:02:00 - How has your day-to-day changed in this hard market?
1:08:50 - Is the client always right? 
1:13:38 - Coolest agent you know? 
1:17:00 - Advice you'd give your younger self. 


Honorable Mentions: 
Mesa, Arizona
Hawaii 
Farmers Insurance
Dave Gould
Jameson Storoshuck
We Bought a Zoo
EzLynx
Jack Jameson
Little Ceasers
Canopy Connect
SafeCo
Jeff Holtman

In this week's very special episode of Insurance, You Indemnify Me, we welcome, the recently promoted EVP of Liberty Mutual Chief Distribution and Marketing Officer, Tyler Asher. 

Tyler's most recent role before his promotion was President of Independent Agent Distribution with oversight of Safeco, Liberty Mutual (Small Commercial), and State Auto Brands. Hang on for this fast 30-minute conversation as we get to know Tyler more personally, take a deep dive into the current state of the insurance market, explore its drivers, when it might end, and what winning agents are doing to adapt, with one of the brightest minds in our industry. 

We say this all the time, BUT this episode is one that YOU CANNOT MISS!

The guest on this next episode has an incredible message! We first met Cristos Provistalis when he presented to a group of 50 agents and brought the house down with his messages of customer service, situational awareness, what we sell, and so many more messages. Christos worked for the world-class Walt Disney organization for years, learning the best class of customer service, and he brought back all he learned to help run his family's generational restaurant business. Now, he travels the nation speaking to companies in every industry, You can bet his message will relate to you no matter your profession! 
 
I would encourage you to watch and see if this up-and-coming speaker in our industry has any relatable stories he learned working for a company that is possibly known for being the best at customer service.

Timestamps: 
2:00 - Who is Christos? 
7:00 - I was lucky enough to meet Chris Paradiso. 
9:30 - My wife gave me full support to create my class. 
11:20 - "One person can really change your trajectory."
13:45 - "You're an average of the 5 people you hang out with the most."
15:45 - You have to know what you sell, and it's not the product! 
22:00 - We had a Big Fat Greek Wedding Reception!
23:20 - What have you learned about the Insurance agency?
26:00 - It's an incredible time for opportunity. 
30:00 - Give me a rundown of your class. 
33:00 - "We are all in the customer perception business."
38:15 - Best customer experience you got from your most recent stay at Disney. 
49:00 - How does one business differentiate itself from other businesses like it? 
1:00:50 - How does Walt Disney make those magic moments. 
1:08:15 - What would you tell 22-year-old Christos?
1:16:40 - Your message is so much more than just customer service. 

Honorable Mentions: 
Connecticut 
Chris Paradiso 
Chris Paradise Mastermind Class
Walt Disney
Greece
Golden Girls
Natalie Walker 
Hartford, Connecticut.
Merrill Insurance Agency
Brett Merrill
Soup Live
Mike Stromsoe

Insurance, You Indemnify Me. SHORT: What do you sell?

Insurance, You indemnify me short: Answering FAQs like a pro.