• Intelligent Applications Drive Enterprise Opportunities

  • Nov 11 2023
  • Duración: 26 m
  • Podcast

Intelligent Applications Drive Enterprise Opportunities Por arte de portada

Intelligent Applications Drive Enterprise Opportunities

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  • Generative AI has revealed applications’ potential to operate intelligently, which has created the expectation for intelligent applications. IT leaders must understand the foundational changes affecting applications and decide their strategy to ensure continued alignment to target business outcomes.What are Intelligent Applications?Intelligent applications include intelligence — which we define as learned adaptation to respond appropriately and autonomously — as a capability. This intelligence can be utilized in many use cases to better augment or automate work. As a foundational capability, intelligence comprises a number of AI-based services — especially machine learning, semantic enginesvector stores and connected data. Consequently, intelligent applications deliver experiences that dynamically adapt to user context and intent. Sometimes, user experiences are no longer necessary because applications interoperate with other applications autonomously.Intelligent applications can synthesize their interfaces between other applications (self-integrating applications) — as well as users — in ways that are appropriate to the prevailing circumstances, and they can do so proactively (see Figure 2). For example, an intelligent application can pull functionality (i.e., ordering software from a catalog) into a conversational interface based on user intent and context, or adapt it to external APIs for data exchange.Why Is This Trend Important?The way applications work is changing dramatically. Intelligence — in the form of a suite of AI features and functionalities — is becoming a foundational capability. This is expanding the roles that applications can play across a broad range of employee- and customer-facing business activities, and between applications themselves: increasing their level of agency.Intelligent applications transform the experiences of customers and employees, further impacting product owners, architects, developers and governing roles. As applications play a fundamental and pervasive role throughout our working and social lives, these transformations will have far-reaching consequences (e.g., in terms of the types of jobs available to future generations).AI is surpassing the limits reached and imposed by traditional programming that uses explicit rules, relationships and instructions. AI learns rules implicitly. Combined with access to connected data, AI can model context and intent to operate autonomously. This can improve work through augmentation, or eliminate it through automation.As AI continues to advance, it’s causing us to reappraise its capabilities and applications. The progress and speed of such advances — especially in the wake of generative AI applications such as ChatGPT — are providing insight into the nature of intelligence itself. AI can now mimic human behavior so successfully that it can not only help or even replace people at work, but it can also, in some circumstances, fool people into believing it’s human. As such, the scope of AI’s application to work and automation is shifting from routine and mundane tasks, such as invoice processing, to nonroutine and creative tasks, such as copywriting.Why is this Trending?Business disruption due to talent/skill shortages is one of the biggest external threats to business after economic threats, according to the 2023 Gartner’s Board of Directors Survey. Workforce (e.g., retention and hiring) is the second biggest priority for 2023 and 2024. The top priority is digital technology initiatives, with AI/machine learning considered the top breakthrough technology. Intelligent applications have entered the mainstream. Over 50% of respondents to the Gartner AI Use-Case ROI Survey reported that they have a form of intelligent application in their enterprise application portfolios. Yet, a lack of effective automation/tools is the biggest barrier to worker productivity, according to one-third of respondents to the 2023 Gartner Workforce Optimization Survey. Key to AI’s advance is content — facts modeled for human comprehension. Content includes text, image, video and audio formats. AI can now identify and extract facts from content and remodel these as data for processing. It can use this data as the source from which to synthesize new content — the generative in generative AI. Most enterprise data is in the form of content, such as documents, and central to all activities that involve people. Content also makes up the interfaces through which users interact with applications, and code is itself content. As such, intelligence extends to adapting applications’ form and function through re-composition, re-engineering their parts to optimize performance, extend reach and expand purpose.What are the Business Implications?Intelligence as a capability can apply to all applications. The impact and implications are therefore pervasive across all use cases touched by applications (operational-, employee- and ...
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