Episodios

  • Hotel Guest Satisfaction Index Study Results | Travel & Hospitality Podcast | Ep 64

    Hotel Guest Satisfaction Index Study Results | Travel & Hospitality Podcast | Ep 64
    Jul 18 2024
    In this episode, we introduce the “What Makes an Airport Great?” video series. Join Mike Taylor as he takes us on a tour of award-winning airports, revealing the secrets behind their success and the elements that set them apart. Additionally, Andrea Stokes dives into the latest findings from the 2024 North American Hotel Guest Satisfaction Index Study. Discover new insights on streaming services, in-room voice assistants, EV charging, and more, as we explore what makes a hotel stay exceptional in today's tech-driven world. Tune in for a look at the benchmarks of excellence in airports and hotels, and learn what makes these places truly outstanding.
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    13 m
  • The Insurance Intelligence Podcast: "The Critical Driver of Auto Insurance Customer Satisfaction"

    The Insurance Intelligence Podcast: "The Critical Driver of Auto Insurance Customer Satisfaction"
    Jun 24 2024
    Trust has risen to the top as a critical element of a customer’s satisfaction with their insurance carrier. In episode 4 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss what trust means, how carriers can measure it, and what can be done to influence trust. Tune in now. This Episode Covers: - Topics in the news. - An exploration of Trust including what it means and how to influence it. - How Trust influences different stages of the customer lifecycle. Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence
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    19 m
  • What Sets Great Airports Apart? | Travel & Hospitality Podcast | Ep 63

    What Sets Great Airports Apart? | Travel & Hospitality Podcast | Ep 63
    Jun 12 2024
    In the latest episode of the J.D. Power Travel & Hospitality Podcast, Michael Taylor, Andrea Stokes and Azari Jones explore airline safety, highlight the top-performing airports so far and provide predictions on the stagnant hotel demand we’ve seen in Q1 2024.
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    12 m
  • The Insurance Intelligence Podcast: "Rising Prices and How to Mitigate the Impact"

    The Insurance Intelligence Podcast: "Rising Prices and How to Mitigate the Impact"
    May 29 2024
    Rising insurance prices have been dominating headlines for quite awhile, and in episode 3 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss the drivers behind price increases and what carriers can do to mitigate the impact on customer satisfaction. Tune in now. This Episode Covers: - Drivers of pricing increases. - How the new environment is influencing customer satisfaction in the claims space. - What carriers (and agents) can do to mitigate the impact of increased prices on satisfaction. - Leveraging auto data for more accurate pricing. Hosted by: Carolyn Kibat, Marketing Director Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence
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    12 m
  • What are Airlines Prioritizing in 2024? | Travel & Hospitality Podcast | Ep 62

    What are Airlines Prioritizing in 2024? | Travel & Hospitality Podcast | Ep 62
    May 13 2024
    Michael Taylor, Andrea Stokes and Azari Jones provide a comprehensive analysis of the findings from the J.D. Power 2024 North America Airline Satisfaction Study and delve into ongoing updates from the J.D. Power 2024 North America Hotel Guest Satisfaction Index and the J.D. Power 2024 Rental Car Satisfaction Study. Explore the prevailing trends influencing satisfaction levels, and leverage these insights to enact meaningful changes.
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    13 m
  • The Insurance Intelligence Podcast: "Weather Challenges and How to Navigate them"

    The Insurance Intelligence Podcast: "Weather Challenges and How to Navigate them"
    Apr 26 2024
    Insurers can’t control the weather, but they can control how they communicate policy coverage with their customers. In episode 2 of the Insurance Intelligence Podcast, our experts explore how changing weather is affecting insurance carriers and their end customers. Tune in now. **This Episode Covers:** - Evolving weather patterns. - Challenges weather brings to every stage of the customer lifecycle. - Specific KPIs to focus on for improving customer relationships. **Hosted by:** Michael Vermillion, VP and General Manager, Insurance & Healthcare **Featuring:** - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence Tune in wherever you listen to podcasts!
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    21 m
  • Summer Travel Trends and More | Travel & Hospitality Podcast | Ep 61

    Summer Travel Trends and More | Travel & Hospitality Podcast | Ep 61
    Apr 10 2024
    Is revenge travel still happening in 2024? Join Mike Taylor and Andrea Stokes in the latest Travel & Hospitality Podcast episode where they are unpacking: - Latest updates to the J.D. Power 2024 North America Airline Satisfaction Study - New enhancements on J.D. Power Passenger View - Summer travel trends and the state of business and group travel - Hotel industry insights: Are luxury splurges driven by a YOLO mentality?
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    16 m
  • The Insurance Intelligence Podcast: "Industry Forecast: Who Will Win and Lose in 2024?"

    The Insurance Intelligence Podcast: "Industry Forecast: Who Will Win and Lose in 2024?"
    Mar 22 2024
    We're excited to announce the premiere of our new podcast series, The Insurance Intelligence Podcast, with our first episode, "Industry Forecast: Who Will Win and Lose in 2024?" Dive into the trends shaping the future of the insurance industry with our expert panel. This Episode Covers: - The resurgence of insurance shopping and its impact. - The critical role of trust in customer relationships. - How catastrophic events are reshaping service delivery. - Plus, more insights into the industry's evolving landscape. **Hosted by:** Michael Vermillion, VP and General Manager, Insurance & Healthcare. Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence Gain valuable insights into what 2024 holds for the insurance sector.
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    17 m