In this episode, Renee DeSilva is joined by Randy Haffner, Ph.D. the President & CEO of AdventHealth Florida. Together, they explore what it means to be a values-driven leader in a healthcare setting, as well as how values and mission as a faith based organization connect to consumer experience goals and service standards.

Highlights from the conversation:

• AdventHealth's consumer experience journey since 2019 (4:00)

• The distinction between consumers and patients (7:34)

• AdventHealth's service standards of love, safety, and simplicity (11:11)

• How Advent's care advocate program is improving care navigation (14:26)

• Why Randy believes leadership has to be a team sport (22:46)

• The concept that any organization is one generation away from losing its link to values (24:08)

• Why Randy would invite Nelson Mandela to his Table (33:15)

The Table Podcast, hosted by Renee DeSilva, CEO of The Health Management Academy, amplifies real conversations about the healthcare issues that matter.

Renee DeSilva, a highly experienced professional in the healthcare industry for over two decades, is widely recognized as a sought-after speaker, moderator, panelist, and host. Her expertise is informed by The Health Management Academy's extensive portfolio of over 65 annual events, where she engages with C-Suite healthcare decision-makers and innovators. This exposure gives her a unique and valuable perspective on the industry's challenges and opportunities.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...