On todays episode we are joined by Nik, the Chief Strategy Officer of PeerConnect App, an innovative platform designed to support mental health and peer connections. Nik brings a unique perspective to our conversation, not only through his professional role but also through his personal connection to emergency services—his wife is a dispatcher for the Canadian Mental Health Association, with previous experience in police and EMS dispatch.

Referred by Cait Lavoie, PeerConnect's Marketing Coordinator, Nik is here to share insights into the app's development, its impact on mental health support for first responders, and the vital role of peer connections in this field. We're excited to dive into Nik's experiences and learn more about how PeerConnect is making a difference. Looking forward to our chat!

Connect with Peer Connect

IG: https://www.instagram.com/firstresponsemh_/

FB: https://www.facebook.com/FirstResponseMH

LinkedIn: https://www.linkedin.com/company/15846203

X: @FirstResponseMH

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Today we are joined by two retired police officers with over a decade of experience in the First Responder field. They are the driving forces behind Runestone Ranch, an organization recently awarded its 501(c)(3) status, dedicated to mental health outreach for first responders.

Brian and Anthony have experienced trauma on the job and know firsthand the importance of peer support and mental health resources. They are here to share their personal stories and the critical mission of Runestone Ranch. Their goal is to provide first responders with the knowledge and tools needed to handle trauma and create a safe retreat environment for education and regulation techniques.

They are passionate about raising awareness and breaking the stigma associated with seeking help, aiming to change the culture so that first responders feel empowered to seek the assistance they need.

Join us as we dive into their journey, the importance of mental health in emergency services, and how Runestone Ranch is making a difference in the lives of those who serve our communities.

You can connect with Runestone Ranch at the links below |

Instagram: https://www.instagram.com/runestoneranch/

Website: https://runestoneranch.org

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My guest today is a Fire Captain and Paramedic with over 14 years of experience as a firefighter and 12 years as a paramedic. Josh is also a meditation instructor who is passionate about promoting the importance of mindfulness meditation for first responders.

Josh recently faced a major injury on the job, which, while challenging, gave him the time and opportunity to bring a long-held idea to life. He founded Foundation Fortified, an initiative aimed at supporting first responders through mindfulness and meditation practices. Join us as we dive into Josh's journey, the impact of his injury, and how he is now using his experience to help others in the emergency services community.

You can Check out Foundation Fortified at the links below

Facebook: Foundation Fortified

Instagram: Foundation_Fortified

YouTube: Foundation Fortified

Website: foundationfortified.org

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This episode highlights a new segment from our YouTube channel, Voices from the Communication Center. During this segment, we bring you an inside look at the real stories, advice, and day-to-day realities of the unsung heroes who answer emergency calls in our community daily. Join us as we sit down with three dedicated dispatchers from the San Jose Police Department.

Subscribe to The Raspy Dispatcher on YouTube for more episodes featuring incredible dispatchers from around the country, sharing their journeys and expertise.

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You know her name or face if you’ve been anywhere on the dispatch conference or training circuit. Halcyon Frank is back for this episode of "Let's Talk Dispatch" to tell you about her new venture, Under the Headset with Halcyon.

Join us as we dive into her exciting adventure of launching a training and consulting business, discover some amazing new training tools she’s created for dispatch, and so much more.

Whether you're a seasoned dispatcher or new to the field, you won't want to miss this insightful conversation with one of the industry's recognizable voices!

Make sure to visit undertheheadset.org to learn more.

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Join us on this episode of 'Let's Talk Dispatch' as we dive into the future of 9-1-1 centers with a special guest, a private sector startup founder Max Keenan of Aurelian who specializes in building software to automate non-emergency calls for Public Safety Answering Points (PSAPs). Despite never having been a dispatcher themselves, our guest brings a unique perspective on how technology can transform the operations of 9-1-1 centers.

We'll explore the evolution of 9-1-1 centers from merely handling emergencies to becoming comprehensive communications hubs for entire cities. Our guest will share insights on how PSAPs can collaborate with private sector partners to solve critical challenges and address the often-overblown staffing issues by reallocating resources to handle the high volume of non-emergent calls more efficiently.

Furthermore, we'll delve into high-level discussions on the impact of AI on 9-1-1 dispatchers and how emerging technologies can streamline workflows and enhance the overall efficiency of emergency services.

This episode is a must-listen for anyone interested in the intersection of technology and emergency services, and how innovative solutions can shape the future of public safety. Tune in to gain valuable insights and hear about the exciting advancements on the horizon for 9-1-1 centers.

You Can connect with Max and Aurelian at the links below

Website: aurelian.io

Email: max@aurelian.io

Linkedin: https://www.linkedin.com/company/82364898/

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Our guest today, Liz, brings over 7 years of experience in the world of 911 dispatching.

She is committed to fostering healthy work environments in communication centers through clear communication and team building.

Liz offers a fresh perspective on improving our centers and enhancing our operations.

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In this episode, we dive into the incredible journey of Robin Barton, a seasoned professional who has dedicated over a decade to public safety roles, including Communications Officer, Communications Training Officer, Communications Supervisor, Tactical Dispatcher, and Hostage/Crisis Negotiator. Robin's extensive experience in managing crises and maintaining composure under pressure has uniquely positioned her to understand the critical gaps in training for veteran dispatchers. Driven by a passion for continuous learning and improvement, Robin founded Crisis IQ LLC in early 2024. Her company aims to provide advanced training that is not only essential for professional growth but also engaging and inspiring. Join us as we explore Robin's path from public service to becoming a Corporate Trainer and the visionary behind Crisis IQ LLC.


Connect with Robin below |

IG: crisis_iq_911

X: CrisisIQ

Facebook: Crisis IQ

LinkedIn: Crisis IQ

www.crisisIQtraining.com

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Interested in being on an Episode of Let's Talk Dispatch?

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Find additional resources and Dispatch Merch at:

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