In this weeks episode of Let’s Talk Lets we are joined by our first returning guest Carly Jermyn, CEO at Woodstock Legal Services, who joins Heidi to unravel the complex issue of anti-social behaviour. We look at what is classed as anti-social behaviour, and how this effects both landlords and letting agents in and out of the property.

Carly explains from a legal point of view what you need to be doing from the very start of the tenancy to ensure you are protected, as well as what you should be doing once the behaviour starts to surface. With lots of examples that vary from loud music to cuckooing, and stories from her own experience as a landlord, this is a jam packed episode that we are sure you will relate to.

If you need any support with anti-social tenants, please get in touch and make sure to like this episode if you enjoyed it!

In this week's episode, we are thrilled to be joined by the Lettings Managing Director at Spicerhaart, Satwant Basi, as he talks us through his career in another edition of My Life in Lettings.

While being a Bank Manager, Doctor and even an Actor could have been on the cards, Sat fell in love with the property sector at a young age and has had a very inspirational journey! Heidi Shackell and Sat discuss a range of topics including:

What has changed in the sector over the last 30 years
Why are people so important in business, and in life
How to maximise the hours in your working day to maintain that work-life balance
How Spicerhaart use 'Winning Matters' to give the best service to both their tenants and landlords

And much more! It is a jam-packed episode you won't want to miss...

Bad actors, cyber-crime, hackers, phishing scams – as an estate or letting agent, these may not be the terms that spring up when you think about ‘security’. But online crimes targeting the property sector are on the rise & it’s important not to assume that this won’t happen to you, or your business.

With tenants and landlords’ information stored digitally & online payments and electronic signatures being just some of the tech norms for many property businesses now, it’s important to ensure you know the risks cyber-crime can pose for our sector, and more importantly, how to protect you and your business from them.

In today’s Let’s Talk Lets pod, we team up with Francis West from Security Everywhere to cover how agencies can protect against cyber-crime including financial fraud and identity theft. Francis talks through the specific risks that the property sector faces, how to formulate a cyber plan for your business and even gives some quick step by step top tips on securing your business and personal phones from hackers.

This is the first release in a series of webinars & e-Guides we will be working alongside Francis to deliver so follow us today to stay up to date with the latest advice, tips and news on this topic!

Finally, as well as listening to the pod, Francis recommended watching this short video on the new 'stolen device protection' feature released in the IOS 17.3 Apple update recently - increase your security when away from home or work in a couple of minutes for free!

In this week's episode, we are delighted to be joined by Clare Yates from CY Training Works to discuss how employee training can elevate your business! With over 30 years of experience in the property sector, there is not much Clare doesn't know about managing client relationships, effective communication, new business generation and getting the most from your existing clients.

In this episode, Heidi and Clare tackle how to have difficult conversations with clients as well as how to be the most effective communicator with both your internal team and your customers. With real-life examples of good and bad communication - this episode is not lacking some funny stories!

Disclaimer: There is strong language included in this episode.

This week we are joined by Nigel Lewis, property journalist, writer and editor. If you haven't seen Nigel's name... where have you been? He has written for Zoopla, The Daily Main, A Place in the Sun, The Negotiator, LandlordZONE and many more!

So, in this episode of Let's Talk Lets, our CEO Heidi Shackell sits down with Nigel to find out all about his career and how journalism has changed over the years. Nigels tells all, from working with Phil and Kirsty, the introduction of property portals, his career highs and lows and his many hobbies outside of work.

It is not one to miss!

In this weeks episode, Mike Delap joins us to talk all things The Propertymark Trust! Heidi and Mike delve into what the charity do and how they help professionals in our industry who may be struggling.

This year is the first event The Propertymark Trust are hosting, and as silver sponsors, we wanted to find out all the details first-hand. Heidi and Mike discuss what you can expect from Prop X, the importance of why the group are holding the event and how you can get involved.

Don't wait to get your tickets! Book yourself a trip to Birmingham on the today: https://www.eventbrite.co.uk/e/propx-tickets-881946414467?aff=ebdssbdestsearch

#LetsTalkLets #Podcast #Propertymark #PropX #Charity

This week we are joined by the fantastic Rachel Brooking, Director at APO group and Propertymark Advisor, as well as some extra special guests, Martha and Daisy!

Having listened to Rachel when she spoke incredibly powerfully and honestly at the Women in Estate Agency Conference this year, we were thrilled she agreed to join us on the pod to talk about her journey in the property sector as both a female, and a proud member of the LGBTQIA+ community industry. Our host, Heidi Shackell, having spoken to her two oldest daughters about the conference, wanted to give them the opportunity to ask Rachel some questions from the next generation about what it means to be treated equally, and what you can do to support colleagues or friends who may be struggling with their identity or being treated unfairly. This is a PG episode (including a brilliant AC/DC story at the end!) and one we would love for you to share with your families. Let us know what you think, and make sure to follow us on Spotify so you don’t miss out on an episode of Let’s Talk Lets.

This week Heidi is joined by Ben Madden; Director at Fine and Country, host of 'Pass the Syrup' podcast and founder of his latest initiative 'The Boys Club'. Ben reveals all about why he started the podcast, and how it helped agents all over the UK. Now the podcast is paused, The Boys Club has had the opportunity to come to fruition and Heidi and Ben discuss the importance of this initiative and how men's mental health in the PRS is still a taboo subject.

Heidi and Ben also discuss how you can best support your team, male or female, in the ever-changing climate and what to look out for when building a great team.