In this episode, we talk with Dr. Shannon Phillips, Chief Health Officer at Joyous, about listening to caregivers – not just for their sake, but to improve patient care and the overall healthcare experience.

Healthcare is a human-centered field, yet too often the voices of caregivers often get lost in the industry's complex systems.

Research shows that caregivers cannot provide compassionate, high-quality care if they feel stressed, burnt out, and unsupported. When healthcare organizations prioritize their staff's well-being, it creates a positive ripple effect for patients.

Dr. Phillips draws on her leadership experience at Cleveland Clinic and Intermountain Health, where putting patients first meant starting with caregivers. Tools like Joyous are changing the game, replacing time-consuming focus groups and surveys with targeted conversations, facilitated by technology and AI. This enables healthcare leaders to:

- Focus on specific challenges: Organizations can zero in on key issues for immediate feedback.

- Engage in meaningful dialogue: The platform supports two-way communication, building a sense of value for caregivers.

- Gain actionable insights: AI helps analyze feedback, highlighting priorities for leaders to address.

Dr. Phillips shares how organizations use Joyous to tackle retention, burnout, and inefficiencies. By incorporating insights from frontline teams, hospitals improve the work experience and streamline operations.

By elevating caregivers' voices, we can create a more joyful healthcare experience for providers and patients alike. Listen now to learn how!

Key Takeaways

Introduction and topic overview (00:00)

Experience in healthcare and listening to providers (05:16)

The human aspect of healthcare (10:32)

Implementing Joyous for employee feedback (13:04)

How Joyous enhances healthcare operations (17:32)

Elevating the voice of caregivers (20:58)

Tips for first-time users of feedback platforms (24:33)

Engagement and impact of Joyous (32:24)

Additional Resources

Joyous Website: https://www.joyoushq.com/

National Quality Forum: https://www.qualityforum.org/

Dr. Shannon Phillips’ LinkedIn: https://www.linkedin.com/in/shannon-connor-phillips-md-mph-6b47753b/

Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/

Planetree LinkedIn Page:https://www.linkedin.com/company/planetree/