Dr. Kuba is back in the studio today, and she is asking some very raw questions. She confesses that there have been many times in her career where she simply doesn’t care, so she asks Bethany how to push past these moments. Together, they discuss why practice owners and team members sometimes hit theoretical walls and what to do once you hit them. At times life out balances work, and this certainly impacts motivation, drive, and enthusiasm. It is important to take the time to recalibrate, redistribute, and refocus on the tasks that matter the most.

Previous Episodes Worth Revisiting:
Preventing Stress and Burnout
How to Have Corrective Conversations with Employees

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

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Oftentimes practice owners groan about the necessity of “morning” huddles. In fact, many practice owners opt to do away with them completely. In this episode, Bethany discusses all of the benefits associated with a daily or weekly huddle. Benefits include preparation for the patient's care plan, accountability for team members to prepare, and setting the tone for the day. Due to the benefits of a daily/weekly huddle, Bethany uses this episode to unpack the nuts and bolts of implementing or improving your “morning” huddle.

Previous Episodes Worth Revisiting:
What is Good Customer Service?
Preventing Stress and Burnout

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

Don't forget to check out our social media for more
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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

This long overdue episode reveals two new scathing negative reviews that Dr. Kuba received in the last few weeks. After lamenting the torture of these negative reviews, Dr. Kuba and Bethany discuss the specific details of the reviews. They also identify the specific claims that the reviewer made which then informed the needed response. They also discuss the various dialogue that she and her advisory group exchanged as they discussed the proper response. Finally, Dr. Kuba shares the response that was posted.

Previous Episodes Worth Revisiting:
Real Life Online Patient Reviews and How We Responded
Disgruntled Patients

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

So often, there is a spoken and unspoken pressure to push your practice as far as it will go. Grow. Grow. Grow. Push. Push. Push. So many well-meaning people apply pressure to dentists to grow their practice into something massive. There tends to be a simple definition of success that every practice owner is fed, and then they spin their wheels always working to achieve. In this episode, Bethany and Dr. Kuba talk about an experience Dr. Kuba had recently where a well-meaning advisor pressured her to push her practice toward a destination. Through dialogue, Dr. Kuba was reminded that she is content in her practice. It is providing for her family. It is providing good careers for her team. It is focused on quality care, and it allows her to support her family and aging parents. She discusses the importance of finding contentment in the practice, knowing that it will ebb and flow with life goals.

Previous Episodes Worth Revisiting:
Discovering Your Why and Then Practicing Happy
The “Surface Pressure” is Killing Me, Now What?

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

Don't forget to check out our social media for more
Managing Dental Drama FB
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Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Most days for dental professionals feel overwhelming. How is it possible to get everything done? With constant interruptions and consistent “fires” to put out, the daily tasks of running a dental office often get pushed to the side. Then, they pile up. By the end of the week, the mound of things to complete feels insurmountable. Dentists and their team members leave the week feeling overwhelmed with what still needs to be finished. They then start the next week with the same overwhelmed feeling as they begin another week with constant interruptions. Bethany challenges listeners to take control of their tasks and gives practical steps for organizing the day and week into maximum productivity. If you feel overwhelmed with the amount of things you need to complete, this episode is for you!

Previous Episodes Worth Revisiting:
Spotting Employee Burnout
Scheduling Time Away and Weighing Out Spending Decisions

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

Don't forget to check out our social media for more
Managing Dental Drama FB
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Managing Dental Drama Membership Club Sign-Up

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Peer-to-peer feedback is one of the most helpful forms of performance feedback, and yet it is so incredibly difficult to figure out HOW to incorporate peer feedback. Fret no more! This episode provides a detailed description of how to tackle this difficult task. Dr. Kuba shares the specific details of her most recent iteration of her “Engagement Scale” that she uses in her practice. Bethany also shares a version called “Team Love Letter”. Together, they describe the importance of always gathering good data and perspective from other team members, and they encourage listeners to take action on this extremely important aspect of performance feedback.

To receive copies of the Kuba Engagement Scale and Team Love Letter, please email us at managingdentaldrama@gmail.com, and we will email you editable word documents.

Previous Episodes Worth Revisiting:
S3: Episode 45 – Holding Team Members Accountable
S2: Episode 50 – How to Have Corrective Conversations with Employees

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

No matter the specialty, treatment acceptance is the lifeblood of every practice. In a good number of practices, an excellent treatment coordinator is behind exemplary treatment acceptance. So, what is a good treatment coordinator (TC)? What makes them unique and better than other TCs? In this episode, Dr. Kuba and Bethany discuss the core qualities that make great TCs. As a foundational quality, treatment coordinators have an insatiable desire to close cases, which leads them to obsess over every detail of the encounter. They seek to know and understand their patients while communicating with them in a way that is effective and achieves the desired result. An excellent treatment coordinator is always tracking potential trends and tweaking fine details to ensure that the acceptance rate improves. If a practice is missing a treatment coordinator, then the doctor usually assumes the role. Because treatment acceptance is such a valuable part of every practice, this episode cannot be missed!

Previous Episodes Worth Revisiting:
Bethany’s Top Ten Treatment Acceptance Tips
Should I Offer Financing or In-House Financing?

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Join Bethany as she discusses the growing popularity of membership plans. As the quality of dental insurance continues to degrade, membership or wellness plans have grown in popularity. Bethany describes the three most popular types of wellness plans, and she reminds listeners of the importance of keeping the plans profitable for the practice and yet simple for the patients and staff members. The goal with all membership plans is to support the patient in keeping with regular preventative care. With a little bit of creativity, dental practice owners and their teams can help patients stay healthy.

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG
Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!