• Mastercard's Winning Formula: How a Customer-Centric Approach Drives Success in FinTech

  • Jul 23 2024
  • Duración: 26 m
  • Podcast

Mastercard's Winning Formula: How a Customer-Centric Approach Drives Success in FinTech

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  • Resumen

  • This week on the Modern Customer Podcast, Mastercard's Executive Vice President of Global Customer Care, Lance Gruner, shares how he leads a strong team focused on delivering exceptional customer service.

    With 25 years of cross-industry experience, Lance is a master of Voice of the Customer programs, customer-focused leadership, and the cultural shifts that create loyal customers and fuel business growth. Discover the strategies that have made Mastercard a global leader in customer satisfaction, and learn how to apply them to your organization.

    Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.
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