In this episode, I delve into the often frustrating topic of handling member refunds.

Listen in as I explore the importance of a fair and generous refund policy, the concept of risk reversal, and why it can be beneficial despite the occasional setbacks.

I also share insights on managing the emotional side of facing refunds and how to maintain a positive outlook.

- Why is it important to have a fair and generous refund policy for your membership?

- What is risk reversal, and how does it help in reducing customer reluctance?

- How can you mentally cope with the frustration and disappointment of handling refund requests?

- What are some practical steps for managing refunds effectively, including delegating them to a team member?

We really appreciate you choosing to listen to us and for supporting the podcast.

We would be eternally grateful if you would consider taking a minute or two to leave an honest review and rating for the show. They're extremely helpful when it comes to reaching our audience and we read each and every one personally!

Finally, don't forget to subscribe to the podcast to make sure that you never miss an episode.

Membership Academy just turned 9 years old!

Listen in as I discuss the in's and out's of the past 12 months at Membership Academy and look ahead to what’s in store for the coming months and beyond.

• How we dealt with the single biggest change in the history of the business and the upheaval it caused
• What content and features we've brought back to the Academy, and what else in being planned
• How I've overcome my resistance to coaching, and the approach that's finally working
• The huge announcement for 2025 that has me VERY excited!

We really appreciate you choosing to listen to us and for supporting the podcast.

We would be eternally grateful if you would consider taking a minute or two to leave an honest review and rating for the show. They're extremely helpful when it comes to reaching our audience and we read each and every one personally!

Finally, don't forget to subscribe to the podcast to make sure that you never miss an episode.

In this milestone 400th episode of Membership Geeks, I reflect on the valuable lessons learned over nearly a decade of podcasting.

From the early days of educating a fresh market about memberships to the overcomplicated strategy that led to putting the show on hiatus, I delve into the ups and downs of hosting a long-running podcast for over 9 years.

I share insights on staying true to your podcast's core purpose, repurposing content effectively, and the ongoing evolution that keeps the show fresh and engaging.

• How has the Membership Geeks podcast evolved since its inception in 2015?
• What are the challenges and benefits of repurposing podcast content?
• Why is it important to stay committed to the core purpose of your podcast?
• How can podcasters avoid burnout and maintain sustainable podcasting practices?

We really appreciate you choosing to listen to us and for supporting the podcast.

We would be eternally grateful if you would consider taking a minute or two to leave an honest review and rating for the show. They're extremely helpful when it comes to reaching our audience and we read each and every one personally!

Finally, don't forget to subscribe to the podcast to make sure that you never miss an episode.