• Mining for patient experience gold

  • Feb 23 2024
  • Duración: 26 m
  • Podcast

Mining for patient experience gold

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  • Resumen

  • It's been said that passion provides purpose, but data drives decisions. When it comes to patient experience data, both are true. Often, however, it is easy to focus on surface-level summaries while overlooking valuable insights or “golden nuggets.”

    In this episode, Laurie Wilshusen, administrator, Quality Experience Research, Mayo Clinic expounds on 30 years of experience listening to patients through market research. While the state of the art has changed a lot throughout her career, she points to more contemporary tools such as natural language processing, which reveals the golden nuggets (what patients are saying about their experiences and needs) and efficiencies to organize it into actionable insights. Listen in as Ms. Wilshusen shares her thoughts how leaders can use and share data more effectively and empathically, and a glimpse into the future of measuring emotions, human connection, relationships, and trust.

    #mayokeyintoquality

    Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and guest host Kelly Vorseth, Quality Director, Mayo Clinic

    LinkedIn: Timothy Morgenthaler, M.D. and Kelly Vorseth

    Twitter: @DrTimMorg
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Enfermedades Físicas Hygiene & Healthy Living
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