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RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sales and customer success functions. He and Alex explore his extensive experience in SaaS and Haydar’s philosophy on the importance of post-sale revenue growth and the role of digital customer success tools overall in enhancing efficiency and customer value.

Chapters:

• 03:02 - Private Equity → SaaS
• 05:38 - Sales → Customer Success
• 10:19 - Importance of Post-Sale Revenue Growth
• 15:05 - RevSetter: The Revenue-Focused CSP
• 20:37 - Digital Tactics for Customer Onboarding
• 23:05 - User Experience: RevSetter’s Approach
• 25:14 - Modernizing CS with Flexible Tools
• 33:25 - Innovative Digital Motions in SaaS

Enjoy! I know I sure did...

Haydar's LinkedIn: https://www.linkedin.com/in/haydaralsaad/
RevSetter: https://revsetter.com/

Resources:

• Topline Podcast: https://www.salestalentagency.com/topline-podcast/
• Customer Success Podcast: https://www.csmpractice.com/podcast

Shoutouts:

• Jan Young: https://www.linkedin.com/in/jan-young-cx/
• Daphne Costa Lopes: https://www.linkedin.com/in/daphnecostalopes/

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This episode was edited and sponsored by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young. Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals. Lifetime Value is offering select services at a deeply discounted rate for a limited time. Navigate to lifetimevaluemedia.com to learn more.

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The Digital Customer Success Podcast is hosted by Alex Turkovic