• Mosaicx utilizes 30 years of learning, across a spectrum of verticals, to deliver on the promise of AI improved CX, Podcast

  • Jul 29 2024
  • Duración: Menos de 1 minuto
  • Podcast

Mosaicx utilizes 30 years of learning, across a spectrum of verticals, to deliver on the promise of AI improved CX, Podcast

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  • Mosaicx utilizes 30 years of learning, across a spectrum of verticals, to deliver on the promise of AI improved CX, Podcast “Mosaicx 360 is an evolution of more than 30 years of innovation and is an ecosystem that includes integrations with over 4,000 businesses and customer experience applications,” says Mosaicx president Rebecca Jones. Mosaicx360 is a comprehensive ecosystem that combines state-of-the-art conversational AI, IVR, data analytics, large language model, and other AI powered technology applications to transform customer experiences and really improve those outcomes for organizations. Leveraging personalized proactive and predictive customer engagements, Mosaicx360 allows organizations to address customer needs efficiently and really boost customer satisfaction. We feel like enhanced customer experiences really drive that great brand loyalty that companies need over time.” Mosaicx is a cloud-based solution that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its intelligent virtual agent (IVA) technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx is driving CX trends by offering modern conversational AI solutions that help companies achieve long-term success. Rebecca tells us that Mosaicx has launched a No Hold Time podcast series, where you can hear discussions on the AI, automation, brand interactions, self-service and other ways to improve customer experience (CX). We learn how Mosaicx is using AI to deliver measurable improvements in CX. The company views CX as something that occurs one interaction at a time: every interaction matters. Visit https://www.mosaicx.com
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