Episodios

  • My Great Aunt EDNA - UNMUTED with Linzy Elizabeth Full Episode S1 Ep17
    Oct 30 2023

    Mic check, one-two, one-two. Can you hear me? If you can't hear me, I am SURE you will be able to hear Linzy Elizabeth and her UNMUTED life! Linzy Elizabeth is a top-level Executive Coach who helps CEOs reduce stress and win at life, and she is the voice on the popular podcast, UNMUTED. Click play to hear how Linzy shares her story with Mac McNeil on the leadership podcast My Great Aunt EDNA! My Great Aunt EDNA is an exciting new show on leadership culture of EXCELLENCE, DOING THINGS THE RIGHT WAY, NO SHORTCUTS, & ACCOUNTABILITY! Host, Mac McNeil, author of the book, "My Great Aunt EDNA: The Golden Girl of Leadership," interviews top leaders from around the world to share bite-sized nuggets of leadership wisdom to help you in your own journey. Mac McNeil has been a leader in the financial industry for 18 years in various leadership roles. Most recently, he was the Senior Vice President of Operations for the Community Reinvestment Fund, USA where he led Enterprise Operations which includes Asset Management, Customer Engagement, Data Management & Analytics, Fund Administration, Learning & Development, Loan Servicing Operations, Process Governance, Risk & Controls, Technology/Automation, Underwriting & Closing, and Vendor Relations. He had leadership responsibility for a data architectural and data science team relationship in Chennai, India. He began his career with JPMorgan Chase in Arizona in Branch Banking, and spent four years as 1st Vice President, District Manager in Southern California. He finished in the top 5% of performance in the country and was recognized two consecutive years as a Top Performing District Manager. He accepted a role with Bank of America as a Vice President, Consumer Market Manager in the Los Angeles East Market in 2014, where he managed 13 financial centers in the East San Gabriel area. He was then offered the position of Vice President, Operations Market Manager, where he managed 60 financial centers and finished 2015 #2 in performance in the country and was recognized as Pinnacle Club Performer top 1%. He also managed 27 financial centers in the San Diego North Market. Mac became Vice President of Operations Optimization for Synchrony where he was responsible for leading IRA and Trust call center operations, all bank letters and correspondence, as well as lead optimization initiatives for the Consumer Bank to include robotic process automation, digital transformation, process mapping, and product development with operations in Charlotte, NC, Merriam, KS, Hyderabad, India, and Manila, Philippines. Mac has a Bachelor’s degree in Business Administration from Pfeiffer University, a Master’s degree in Business Administration from the University of Phoenix, and Doctorate (ABD) in Management and Organizational Leadership from the University of Phoenix. Mac spent four years in the U.S. Army as an Intelligence Analyst in Psychological Operations, Special Operations Command (Airborne), and he is a Desert Storm Veteran. He has served on the Board of Directors for Feeding America of Greater Riverside, Inspire Life Skills Training, Inc, The Christian Adoption Service, The Black Professional Group of Bank of America, The Black Organization for Leadership Development for JPMorgan Chase, and The Minority Supplier Development Service.

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    32 m
  • My Great Aunt EDNA - Dr. David Glover Full Episode S1 Ep16
    Oct 13 2023
    David Glover, PsyD, MAIO, PMP is the founding visionary of Ennoblement, LLC, a consulting company for executive coaching and organizational development. He also is the creator of the initiative “I Like Me”, and Spiritual Fine Arts. David’s 20-year career background spans non-profit, religious, and corporate organizations, and he has also been a featured international presenter and speaker. He is the author of an award-winning book, “Building and Maintaining Organizations.” His sophomore release, a transformational memoir titled, “Born Out of Pain,” has afforded him the opportunity to be a TEDx Speaker in South Africa and facilitated round table discussions in Congressional Black Caucus Foundation. His academic research work has been featured in the Journal of Religion and has allowed him to present at conferences from Santiago, South America to Columbia, Spain. CLICK to watch the My Great Aunt EDNA leadership interview with Dr. Glover and host, Mac McNeil, and hear about David's career journey, to include his philosophical perception on being a complex human of multiple dimensions in corporate settings. My Great Aunt EDNA is an exciting new show on leadership culture of EXCELLENCE, DOING THINGS THE RIGHT WAY, NO SHORTCUTS, & ACCOUNTABILITY! Host, Mac McNeil, author of the book, "My Great Aunt EDNA: The Golden Girl of Leadership," interviews top leaders from around the world to share bite-sized nuggets of leadership wisdom to help you in your own journey. Mac McNeil has been a leader in the financial industry for 18 years in various leadership roles. Most recently, he was the Senior Vice President of Operations for the Community Reinvestment Fund, USA where he led Enterprise Operations which includes Asset Management, Customer Engagement, Data Management & Analytics, Fund Administration, Learning & Development, Loan Servicing Operations, Process Governance, Risk & Controls, Technology/Automation, Underwriting & Closing, and Vendor Relations. He had leadership responsibility for a data architectural and data science team relationship in Chennai, India. He began his career with JPMorgan Chase in Arizona in Branch Banking, and spent four years as 1st Vice President, District Manager in Southern California. He finished in the top 5% of performance in the country and was recognized two consecutive years as a Top Performing District Manager. He accepted a role with Bank of America as a Vice President, Consumer Market Manager in the Los Angeles East Market in 2014, where he managed 13 financial centers in the East San Gabriel area. He was then offered the position of Vice President, Operations Market Manager, where he managed 60 financial centers and finished 2015 #2 in performance in the country and was recognized as Pinnacle Club Performer top 1%. He also managed 27 financial centers in the San Diego North Market. Mac became Vice President of Operations Optimization for Synchrony where he was responsible for leading IRA and Trust call center operations, all bank letters and correspondence, as well as lead optimization initiatives for the Consumer Bank to include robotic process automation, digital transformation, process mapping, and product development with operations in Charlotte, NC, Merriam, KS, Hyderabad, India, and Manila, Philippines. Mac has a Bachelor’s degree in Business Administration from Pfeiffer University, a Master’s degree in Business Administration from the University of Phoenix, and Doctorate (ABD) in Management and Organizational Leadership from the University of Phoenix. Mac spent four years in the U.S. Army as an Intelligence Analyst in Psychological Operations, Special Operations Command (Airborne), and he is a Desert Storm Veteran.
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    34 m
  • My Great Aunt EDNA - Micole Williams Full Episode S1 Ep15
    Sep 22 2023

    Have you ever met someone that has so many gifts pouring out of them that it seems that it will take 4 lifetimes to get all of the gifts out of them and into the world? Well, that is Micole Williams, MFA. Micole is the CEO of Eclectically You Experience, a film producer, author of four books, an educator, and a speaker. How in the world does one person do all of this, you ask? Adaptability at its finest is how I describe her. Many people struggle with purpose and seasons in their lifetime, and Micole has found the ability to adapt in quickly changing seasons and fulfill several purposes for her existence. Click PLAY to listen to the My Great Aunt EDNA leadership interview with Micole Williams, MFA and host Mac McNeil to learn how Micole uses the recognition of seasons to direct her attention, passions, and gifts. My Great Aunt EDNA is an exciting new show on leadership culture of EXCELLENCE, DOING THINGS THE RIGHT WAY, NO SHORTCUTS, & ACCOUNTABILITY! Host, Mac McNeil, author of the book, "My Great Aunt EDNA: The Golden Girl of Leadership," interviews top leaders from around the world to share bite-sized nuggets of leadership wisdom to help you in your own journey. Mac McNeil has been a leader in the financial industry for 18 years in various leadership roles. Most recently, he was the Senior Vice President of Operations for the Community Reinvestment Fund, USA where he led Enterprise Operations which includes Asset Management, Customer Engagement, Data Management & Analytics, Fund Administration, Learning & Development, Loan Servicing Operations, Process Governance, Risk & Controls, Technology/Automation, Underwriting & Closing, and Vendor Relations. He had leadership responsibility for a data architectural and data science team relationship in Chennai, India. He began his career with JPMorgan Chase in Arizona in Branch Banking, and spent four years as 1st Vice President, District Manager in Southern California. He finished in the top 5% of performance in the country and was recognized two consecutive years as a Top Performing District Manager. He accepted a role with Bank of America as a Vice President, Consumer Market Manager in the Los Angeles East Market in 2014, where he managed 13 financial centers in the East San Gabriel area. He was then offered the position of Vice President, Operations Market Manager, where he managed 60 financial centers and finished 2015 #2 in performance in the country and was recognized as Pinnacle Club Performer top 1%. He also managed 27 financial centers in the San Diego North Market. Mac became Vice President of Operations Optimization for Synchrony where he was responsible for leading IRA and Trust call center operations, all bank letters and correspondence, as well as lead optimization initiatives for the Consumer Bank to include robotic process automation, digital transformation, process mapping, and product development with operations in Charlotte, NC, Merriam, KS, Hyderabad, India, and Manila, Philippines. Mac has a Bachelor’s degree in Business Administration from Pfeiffer University, a Master’s degree in Business Administration from the University of Phoenix, and Doctorate (ABD) in Management and Organizational Leadership from the University of Phoenix. Mac spent four years in the U.S. Army as an Intelligence Analyst in Psychological Operations, Special Operations Command (Airborne), and he is a Desert Storm Veteran. He has served on the Board of Directors for Feeding America of Greater Riverside, Inspire Life Skills Training, Inc, The Christian Adoption Service, The Black Professional Group of Bank of America, The Black Organization for Leadership Development for JPMorgan Chase, and The Minority Supplier Development Service. He has been married for 28 years, has four children and one grandchild, and enjoys golf, travel, and being the Captain of his boat in his spare time.

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    21 m
  • My Great Aunt EDNA - Dr. Norma Hollis Full Episode S1 Ep14
    Sep 9 2023
    Norma Hollis, PhD is not your average speaker. With her fearless spirit and unwavering belief in her product, she has embarked on a roller coaster journey in the professional development industry, leading to her fourth successful business. Dr. Norma Hollis is a change agent who impacts the world in multiple ways. She writes programs for human development, around the theme of ‘Authenticity’, and turns them into training processes to deepen self-awareness and expand consciousness. Her programs are based on 30 years of research in human nature from personal, professional, and lifestyle perspectives. Click to listen to the My Great Aunt EDNA interview featuring Norma Hollis, PhD and host Mac McNeil and hear how one of her books, Blueprint for Engagement: Authentic Leadership has positioned her programs to be catalysts for people and organizations open to gaining new perspectives about authentic paths to self, life, and living. My Great Aunt EDNA is an exciting new show on leadership culture of EXCELLENCE, DOING THINGS THE RIGHT WAY, NO SHORTCUTS, & ACCOUNTABILITY! Host, Mac McNeil, author of the book, "My Great Aunt EDNA: The Golden Girl of Leadership," interviews top leaders from around the world to share bite-sized nuggets of leadership wisdom to help you in your own journey. Mac McNeil has been a leader in the financial industry for 18 years in various leadership roles. Most recently, he was the Senior Vice President of Operations for the Community Reinvestment Fund, USA where he led Enterprise Operations which includes Asset Management, Customer Engagement, Data Management & Analytics, Fund Administration, Learning & Development, Loan Servicing Operations, Process Governance, Risk & Controls, Technology/Automation, Underwriting & Closing, and Vendor Relations. He had leadership responsibility for a data architectural and data science team relationship in Chennai, India. He began his career with JPMorgan Chase in Arizona in Branch Banking, and spent four years as 1st Vice President, District Manager in Southern California. He finished in the top 5% of performance in the country and was recognized two consecutive years as a Top Performing District Manager. He accepted a role with Bank of America as a Vice President, Consumer Market Manager in the Los Angeles East Market in 2014, where he managed 13 financial centers in the East San Gabriel area. He was then offered the position of Vice President, Operations Market Manager, where he managed 60 financial centers and finished 2015 #2 in performance in the country and was recognized as Pinnacle Club Performer top 1%. He also managed 27 financial centers in the San Diego North Market. Mac became Vice President of Operations Optimization for Synchrony where he was responsible for leading IRA and Trust call center operations, all bank letters and correspondence, as well as lead optimization initiatives for the Consumer Bank to include robotic process automation, digital transformation, process mapping, and product development with operations in Charlotte, NC, Merriam, KS, Hyderabad, India, and Manila, Philippines.Mac has a Bachelor’s degree in Business Administration from Pfeiffer University, a Master’s degree in Business Administration from the University of Phoenix, and Doctorate (ABD) in Management and Organizational Leadership from the University of Phoenix. Mac spent four years in the U.S. Army as an Intelligence Analyst in Psychological Operations, Special Operations Command (Airborne), and he is a Desert Storm Veteran.
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    36 m
  • My Great Aunt EDNA - Phebe Fuqua - "Light Overcomes Darkness" EP S1:13
    Aug 14 2023
    Phebe is a girl's name of Greek origin. It is a diminutive of Phoebe, meaning "bright and radiant." Her name is perfect for who this spirit is. Phebe Fuqua simultaneously dealt with multiple sclerosis, breast cancer, and a divorce, while raising three kids. For most, this would be a darkness that would engulf your spirit, and strike out all semblance of hope and light. For Phebe, none of these posing realities put out her light. Instead, this light just grew brighter and began to light up the world with her business savvy. Click to watch the My Great Aunt EDNA YouTube leadership interview, or listen to the audio podcast of Phebe Fuqua with host Mac McNeil, and learn how this light overcame darkness to become the CEO of Elite Eagle Developments, Inc.My Great Aunt EDNA is an exciting new show on leadership culture of EXCELLENCE, DOING THINGS THE RIGHT WAY, NO SHORTCUTS, & ACCOUNTABILITY! Host, Mac McNeil, author of the book, "My Great Aunt EDNA: The Golden Girl of Leadership," interviews top leaders from around the world to share bite-sized nuggets of leadership wisdom to help you in your own journey. Mac McNeil has been a leader in the financial industry for 18 years in various leadership roles. Most recently, he was the Senior Vice President of Operations for the Community Reinvestment Fund, USA where he led Enterprise Operations which includes Asset Management, Customer Engagement, Data Management & Analytics, Fund Administration, Learning & Development, Loan Servicing Operations, Process Governance, Risk & Controls, Technology/Automation, Underwriting & Closing, and Vendor Relations. He had leadership responsibility for a data architectural and data science team relationship in Chennai, India. He began his career with JPMorgan Chase in Arizona in Branch Banking, and spent four years as 1st Vice President, District Manager in Southern California. He finished in the top 5% of performance in the country and was recognized two consecutive years as a Top Performing District Manager. He accepted a role with Bank of America as a Vice President, Consumer Market Manager in the Los Angeles East Market in 2014, where he managed 13 financial centers in the East San Gabriel area. He was then offered the position of Vice President, Operations Market Manager, where he managed 60 financial centers and finished 2015 #2 in performance in the country and was recognized as Pinnacle Club Performer top 1%. He also managed 27 financial centers in the San Diego North Market. Mac became Vice President of Operations Optimization for Synchrony where he was responsible for leading IRA and Trust call center operations, all bank letters and correspondence, as well as lead optimization initiatives for the Consumer Bank to include robotic process automation, digital transformation, process mapping, and product development with operations in Charlotte, NC, Merriam, KS, Hyderabad, India, and Manila, Philippines. Mac has a Bachelor’s degree in Business Administration from Pfeiffer University, a Master’s degree in Business Administration from the University of Phoenix, and Doctorate (ABD) in Management and Organizational Leadership from the University of Phoenix. Mac spent four years in the U.S. Army as an Intelligence Analyst in Psychological Operations, Special Operations Command (Airborne), and he is a Desert Storm Veteran. He has served on the Board of Directors for Feeding America of Greater Riverside, Inspire Life Skills Training, Inc, The Christian Adoption Service, The Black Professional Group of Bank of America, The Black Organization for Leadership Development for JPMorgan Chase, and The Minority Supplier Development Service. He has been married for 28 years, has four children and one grandchild, and enjoys golf, travel, and being the Captain of his boat in his spare time.
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    29 m
  • My Great Aunt EDNA: Bishop Dr. Claude T. Williams Episode S1:Ep12
    Jul 13 2023
    Bishop Dr. Claude T. Williams is a leader with multiple disciplines of leadership experience in clergy, education, and as a practitioner of business. He has degrees from HBCU and Ivy League schools, and his wisdom springs forth in this episode of My Great Aunt EDNA with host Mac McNeil. This is a great episode for leaders who are not defined by one discipline of leadership, but who are challenged with leadership on multiple fronts. My Great Aunt EDNA is an exciting new show on leadership culture of EXCELLENCE, DOING THINGS THE RIGHT WAY, NO SHORTCUTS, & ACCOUNTABILITY! Host, Mac McNeil, author of the book My Great Aunt EDNA: The Golden Girl of Leadership, interviews top leaders from around the world to share bite-sized nuggets of leadership wisdom to help you in your own journey. Mac was named as a Top 10 Black Corporate Leader to Watch in 2023 by CIO Views Magazine and has been a leader in the financial industry for 18 years in various leadership roles. He was most recently the Senior Vice President of Operations leading Enterprise Operations which includes Asset Management, Customer Engagement, Data Management & Analytics, Fund Administration, Learning & Development, Loan Servicing Operations, Process Governance, Risk & Controls, Technology/Automation, Underwriting & Closing, and Vendor Relations. He had leadership responsibility for a data architectural and data science team relationship in Chennai, India. Mac is the author of My Great Aunt EDNA weekly newsletter that highlights the leadership topics of Excellence, Doing Things the Right Way, No Shortcuts, and Accountability. He has a book titled, "My Great Aunt EDNA: The Golden Girl of Leadership," that illuminates the leadership philosophy that he created, along with contributions from another top business leaders. He began his career with JPMorgan Chase in Arizona in Branch Banking, and spent four years as a 1 st Vice President, District Manager in Southern California. He finished in the top 5% of performance in the country and was recognized two consecutive years as a Top Performing District Manager. He accepted a role with Bank of America as a Vice President, Consumer Market Manager in the Los Angeles East Market in 2014, where he managed 13 financial centers in the East San Gabriel area. He was then offered the position of Vice President, Operations Market Manager, where he managed 60 financial centers and finished 2015 #2 in performance in the country and was recognized as Pinnacle Club Performer top 1%. He also managed 27 financial centers in the San Diego North Market. Mac became Vice President of Operations Optimization for Synchrony where he was responsible for leading IRA and Trust call center operations, all bank letters and correspondence, as well as lead optimization initiatives for the Consumer Bank to include robotic process automation, digital transformation, process mapping, and product development with operations in Charlotte, NC, Merriam, KS, Hyderabad, India, and Manila, Philippines.#auntedna #mygreatauntedna #leadershipdevelopment #leadership #doingthingstherightway #excellence #noshortcuts #accountability #author #books #books #podcast #macmcneil #youtube #youtubevideo #My_Great_Aunt_EDNA #MacMcNeil #mac_mcneil #ClaudeTWilliams #bishop #clergy #church #churchleadership #educator #mygreatauntednabookledershipusa #leadershiphelp
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    38 m
  • My Great Aunt EDNA - Shawnta Hooks - "Being in the Present Moment, on Purpose EP S1:11
    Jun 3 2023
    Shawnta Hooks, CPA, MBA is the CEO of Mindful Culture Creators and an expert as a Growth Mindset Enthusiast. She has spent a successful career as a results-driven leader, with 16+ years' experience in Governance, Compliance, Internal/ External Audit, QA, Operations, Accounting, and Finance. She has worked to bridge the gap on the concepts of mindfulness and logical application, and is now a keynote speaker and mindfulness coach to corporations, teams, and individuals. Click below to watch or listen to the interview with host Mac McNeil of the My Great Aunt EDNA leadership platform as Shawnta shares her journey from a successful corporate leader to an expert and innovator in the field of mindfulness. You can reach Shawnta for consultation and speaking engagements at this link https://www.linkedin.com/in/shawnta-hooks-cpa-mba-35894510 My Great Aunt EDNA is an exciting new show on leadership culture of EXCELLENCE, DOING THINGS THE RIGHT WAY, NO SHORTCUTS, & ACCOUNTABILITY! Host, Mac McNeil, author of the book My Great Aunt EDNA: The Golden Girl of Leadership, interviews top leaders from around the world to share bite-sized nuggets of leadership wisdom to help you in your own journey. Mac was named as a Top 10 Black Corporate Leader to Watch in 2023 by CIO Views Magazine and has been a leader in the financial industry for 18 years in various leadership roles. He is currently the Senior Vice President of Operations leading Enterprise Operations which includes Asset Management, Customer Engagement, Data Management & Analytics, Fund Administration, Learning & Development, Loan Servicing Operations, Process Governance, Risk & Controls, Technology/Automation, Underwriting & Closing, and Vendor Relations. He has leadership responsibility for a data architectural and data science team relationship in Chennai, India. Mac is the author of My Great Aunt EDNA weekly newsletter that highlights the leadership topics of Excellence, Doing Things the Right Way, No Shortcuts, and Accountability. He has a the soon-to-be-published book titled: My Great Aunt EDNA – The Golden Girl of Leadership that illuminates the leadership philosophy that he created, along with contributions from another top business leaders. He began his career with JPMorgan Chase in Arizona in Branch Banking, and spent four years as a 1 st Vice President, District Manager in Southern California. He finished in the top 5% of performance in the country and was recognized two consecutive years as a Top Performing District Manager. He accepted a role with Bank of America as a Vice President, Consumer Market Manager in the Los Angeles East Market in 2014, where he managed 13 financial centers in the East San Gabriel area. He was then offered the position of Vice President, Operations Market Manager, where he managed 60 financial centers and finished 2015 #2 in performance in the country and was recognized as Pinnacle Club Performer top 1%. He also managed 27 financial centers in the San Diego North Market. Mac became Vice President of Operations Optimization for Synchrony where he was responsible for leading IRA and Trust call center operations, all bank letters and correspondence, as well as lead optimization initiatives for the Consumer Bank to include robotic process automation, digital transformation, process mapping, and product development with operations in Charlotte, NC, Merriam, KS, Hyderabad, India, and Manila, Philippines.#auntedna #mygreatauntedna #leadershipdevelopment #leadership #doingthingstherightway #excellence #noshortcuts #accountability #author #books #books #podcast #macmcneil #youtube #youtubevideo #My_Great_Aunt_EDNA #MacMcNeil #mac_mcneil #ShawntaHooks #mindfulness #meditation #mygreatauntednabookledershipusa #leadershiphelp
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    45 m
  • International Leadership Requires Learning Multiple Languages of "Excellence" - Sathish Soundararajan
    May 6 2023
    Listen to Sathish's leadership interview with host, Mac McNeil, and how Sathish speaks of the importance of learning the cultural differences of excellence in order to become a successful leader with international scope. Sathish Soundararajan is an executive from Chennai, India. He currently heads sales and North American operations for Indium, a fast-growing technology consulting company. He is a highly collaborative leader and a passionate customer advocate with a strong track record in nurturing high performance teams who have excelled in customer acquisition and revenue growth. Prior to Indium, Sathish has spent close to 20 years in various leadership roles in large global consulting organizations like Cognizant, Wipro and LTI. My Great Aunt EDNA is an exciting new show on leadership culture of EXCELLENCE, DOING THINGS THE RIGHT WAY, NO SHORTCUTS, & ACCOUNTABILITY! Host, Mac McNeil, author of the book My Great Aunt EDNA: The Golden Girl of Leadership, interviews top leaders from around the world to share bite-sized nuggets of leadership wisdom to help you in your own journey. Mac was named as a Top 10 Black Corporate Leader to Watch in 2023 by CIO Views Magazine and has been a leader in the financial industry for 18 years in various leadership roles. He is currently the Senior Vice President of Operations leading Enterprise Operations which includes Asset Management, Customer Engagement, Data Management & Analytics, Fund Administration, Learning & Development, Loan Servicing Operations, Process Governance, Risk & Controls, Technology/Automation, Underwriting & Closing, and Vendor Relations. He has leadership responsibility for a data architectural and data science team relationship in Chennai, India.Mac is the author of My Great Aunt EDNA weekly newsletter that highlights the leadership topics of Excellence, Doing Things the Right Way, No Shortcuts, and Accountability. He has a the soon-to-be-published book titled: My Great Aunt EDNA – The Golden Girl of Leadership that illuminates the leadership philosophy that he created, along with contributions from another top business leaders. He began his career with JPMorgan Chase in Arizona in Branch Banking, and spent four years as a 1 st Vice President, District Manager in Southern California. He finished in the top 5% of performance in the country and was recognized two consecutive years as a Top Performing District Manager. He accepted a role with Bank of America as a Vice President, Consumer Market Manager in the Los Angeles East Market in 2014, where he managed 13 financial centers in the East San Gabriel area. He was then offered the position of Vice President, Operations Market Manager, where he managed 60 financial centers and finished 2015 #2 in performance in the country and was recognized as Pinnacle Club Performer top 1%. He also managed 27 financial centers in the San Diego North Market. Mac became Vice President of Operations Optimization for Synchrony where he was responsible for leading IRA and Trust call center operations, all bank letters and correspondence, as well as lead optimization initiatives for the Consumer Bank to include robotic process automation, digital transformation, process mapping, and product development with operations in Charlotte, NC, Merriam, KS, Hyderabad, India, and Manila, Philippines.
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    25 m