In the 11th episode of the EY NextWave Banking in Asia-Pacific podcast, industry leaders Lukas Bower - EY Asia-Pacific Financial Services Generative AI Leader and Dr. Andrew McMullan - Chief Data and Analytics Officer at Commonwealth Bank of Australia (CBA) delve into the transformative impact of Generative AI (GenAI) on the banking sector. The discussion centers on how banks are leveraging GenAI to enhance customer service, streamline operations, and stay ahead of fraud and scams. The conversation also touches on the ethical use of AI, workforce upskilling, and the importance of a customer-obsessed, AI-driven organizational culture.

Tune in to learn more about CBA's AI journey, the challenges they faced, and the strategies they implemented to create a seamless digital experience for their customers.

New research from EY-Parthenon reveals how decision-makers at retail and commercial banks around the world view the opportunities and challenges of GenAI, as well as highlighting initial priorities. Download the report here: https://www.ey.com/en_gl/insights/banking-capital-markets/five-priorities-for-harnessing-the-power-of-gen-ai-in-banking

If you would like a conversation on how EY teams can help your bank navigate digital innovation, new business models, and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Leader via LinkedIn or visit www.ey.com/banking.

Cyber attacks have caused unprecedented disruption and financial damage across various industry sectors. This gave rise to the pressing need for cyber resilience in Asia-Pacific financial services institutions, with a particular focus on banks. But what are the approaches necessary for leadership teams to develop the capabilities required to protect their institutions from cyber threats and ensure business continuity?

Join Gajan Ananthapavan, Tech Area Lead for Security Operations, Intelligence, and Influence at ANZ, and Rohit Rao, EY Asia-Pacific Financial Services Cybersecurity Leader, with Clare Sporle, Partner, Financial Services, Ernst & Young, who is based in Australia, as they explore the role of cyber resilience as a critical strategic priority for Asia-Pacific banks.

In this episode, we also reveal actionable approaches to integrate cybersecurity into everyday operations and discuss strategies to combat cyber attacks and transition from a reactive crisis mode to business as usual.

If you would like a conversation on how EY teams can help your bank to navigate digital innovation, new business models and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Sector Leader via LinkedIn or visit www.ey.com/banking.

The banking industry is changing rapidly, and a people-centric approach can help banks stay ahead of the curve. How can a focus on human-centricity and skills-led transformation drive growth and innovation in the banking industry? What are the benefits of a culture that supports continuous learning and evolution? Can this approach ultimately help banks build a future-ready workforce and thrive in a rapidly changing landscape?

Join Lee Hwee Boon, Head of Group Human Resources at OCBC, and Soumee De, Partner, Workforce Advisory, Financial Services Consulting, Ernst & Young Advisory Pte Ltd., with Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Sector Leader as they share their experiences and insights on how to reimagine banking leadership, the people and the culture required to future-proof talent and support transformation efforts. The speakers also debate the approaches to creating and maintaining a culture of diversity, equity and inclusiveness as well as tips on how to measure the progress and success of talent transformation.

Download the "The Future of Transformation" report by EY and the University of Oxford: https://www.ey.com/en_sg/consulting/how-transformations-with-humans-at-the-center-can-double-your-success

If you would like a conversation on how EY teams can help your bank to design and implement new efficient models to support organization and workforce transformation, please contact Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Sector Leader via LinkedIn or visit www.ey.com/banking.