• Operation Alpha Podcast by Michael Lee. Episode #6. Everybody has ideas, but not everybody can execute them.

  • Mar 28 2023
  • Duración: 39 m
  • Podcast

Operation Alpha Podcast by Michael Lee. Episode #6. Everybody has ideas, but not everybody can execute them.

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  • Operation Alpha is a show about people scaling businesses, making customers happy, running operations, and grind like no other.
    Operation Alpha Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
    Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.  Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
    Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
    We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
    https://costaricascallcenter.com/en/o...#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #operationalpha
    https://lnns.co/TLj-4ngkCah
    https://podbay.fm/p/operation-alpha/e/1653318001
    https://www.audacy.com/podcast/operation-alpha-0deb4/episodes/6-richard-blank-costa-rica-call-center-83972
    https://open.spotify.com/episode/06RPeqQelfT5qw02SPCmuj?si=69cbdc59e8dc4332
    https://podcasters.spotify.com/pod/show/michael-lee70/episodes/6---Richard-Blank-Costa-Rica-Call-Center-e1iufc4
    https://anchor.fm/michael-lee70/episodes/Building-a-World-Class-Call-Center-e1iufc4

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