Gill Brabner, owner of Resound Training and Development, discusses the importance of scenario-based training in learning and development. She explains how her firm uses professional actors to create immersive scenarios that engage participants and allow them to practice important HR conversations. The goal is to equip managers with the skills to intervene early and prevent issues from escalating. Gill also introduces the ECA model (empathy, care, action) for having employee conversations, emphasizing the importance of understanding and taking action. She highlights the value of maintaining perspective and seeking common ground in challenging situations.

In this episode, Chase interviews Lindsey Paulson, owner of LP Consulting, about the importance of HR in business operations. Lindsey shares her background in hospitality and how it prepared her for a people-first mentality. They discuss the role of HR in protecting businesses from legal issues and creating systems for accountability. Lindsey emphasizes the need for HR to partner with operations and the importance of documentation and fact-finding in addressing employee issues. They also touch on the challenges of managing guest expectations in the hospitality industry. The episode concludes with a lighthearted story about a missing child and the power of a Reese's cup

In this episode, Chase interviews Marlene Godsey, a cultural inclusivity trainer, about the importance of diversity, equity, and inclusion (DEI) in the workplace. They discuss the need for organizations to adapt to the changing demographics of the workforce and customer base. Marlene emphasizes that DEI is not just about race and ethnicity, but also includes gender, sexual orientation, religion, and abilities. They explore the challenges and resistance that business leaders face when implementing DEI initiatives and the importance of cultural competence. Marlene provides insights on the ROI of DEI initiatives and the value of representation in the workplace.