July heat got you down? Then you must not work in the HVAC business, because things are hotter than ever for Jack and John, as they talk about trying to keep up with the massive summertime HVAC rush, the stretch of record-breaking home service sales records, and growth all around. But that begs the question: When you’re making summer hay what are the best moves to make in regards to expansion, future plans, and increasing your place in the market? Join Owned and Operated this week as the show breaks down the operational and real estate strategies around growth and how you can prepare to get big, even when the temperatures make you feel like shrinking.

Learn more about John’s exclusive Facebook group over at www.ownedandoperated.com.

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

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• www.ownedandoperated.com
• info@ownedandoperated.com

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John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

It’s June Q&A time, as John tackles strategies for increasing revenue per plumber and HVAC technician, tracking key performance indicators (KPIs), and tips for managing warehouse inventory and consignment. He’ll also get into hiring team leads, implementing incentive-based compensation plans, rebranding strategies after acquisitions, and navigating successful business models like new construction. Want to make sure you’re live for the next livestream? Learn more about John’s exclusive Facebook group over at www.ownedandoperated.com.

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Thanks to Our Sponsor Supply House
Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less. Take a look at their TradeMaster program and start getting perks now!

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end.
We have a special promo code available if you schedule now: ‘OWNED’.

Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

Check out our episode with Avoca AI founder Tyson Chen

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Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

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John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Join John Wilson and Jack Carr on 'Owned and Operated' as they look into the cutting-edge world of AI-powered call centers for home service businesses with Tyson from Avoca AI. Discover how AI is transforming the efficiency and effectiveness of call centers in the trades, optimizing everything from after-hours calls to specialized CSR allocation. Tyson shares his extensive background in AI, his journey into the trades, and the groundbreaking features of Avoca's platform. Learn about best practices, the impact of empathy statements, and strategies to enhance your call center's performance, all while setting up your team for success.

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.

Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

Send us a Text Message.

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

Leave us a Review

More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of nuanced training, and optimizing service processes.

Episode Hosts: 🎤

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Service Scalers
If you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.
www.servicescalers.com

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end.

We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.

Send us a Text Message.

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

Leave us a Review

More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies, AI, and SEO to drive leads and business growth. Learn about the challenges and successes in the industry, fresh marketing approaches, and how Service Scalers is setting new standards. If you're in the home service industry or considering entering it, this episode is packed with valuable insights and practical advice.

Chapters
00:00 Introduction and Guest Welcome
00:16 Tour of the Shop
01:07 Comparing Home Service Companies
01:48 Digital Marketing Journey
02:26 Specialized Marketing Campaigns
02:58 Building an Agency for Home Services
03:57 Challenges in Home Service Marketing
07:44 Client Success Stories
13:52 Future of Home Service Marketing
15:00 Management Fees and PPC Commissions
15:36 Ownership Issues with Marketing Assets
16:20 Exploring New Marketing Options
17:32 The Importance of Lead Generation
19:17 Leveraging Technology and AI in Marketing
21:09 Building a Competitive Advantage
24:08 Client Success Stories and Referrals
25:26 Conclusion and Final Thoughts

Episode Hosts: 🎤

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Guest: Sam Preston of Service Scalers: @HeySamPreston
If you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.
www.servicescalers.com

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end.

We have a special promo code available if you schedule now: ‘OWNED’. Click here to schedule your demo today.

Send us a Text Message.

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

Leave us a Review

More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Send us a Text Message.

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

Leave us a Review

More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. It’s the end of the month and that means it’s time for John’s first Live Q&A with questions from the OaO private Facebook group! He answers pre-submitted questions about building business blueprints, recruiting for small operations, pricing during slow periods, and integrating new brands after acquisitions. Want to be there live for the next Q&A? Look below for a link to joining the Facebook group!

00:00 Introduction to Owned and Operated
00:28 Service Scalers Promo
00:52 First Live Stream and Q&A Introduction
01:28 Building a Blueprint for Growth
04:40 Competitive Advantages for Small Operations
08:45 Dynamic Pricing Strategies
12:45 Acquisition and Fleet Management
25:54 Outbound Strategy and Customer Retention
28:13 Evaluating New Business Opportunities
30:00 The End

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/

Send us a Text Message.

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

Leave us a Review

More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale operations. With insights on securing C-level talent and optimizing business growth, this session is packed with valuable advice for home service entrepreneurs looking to elevate their companies.

Don't forget to leave a five-star review and subscribe for more expert tips and engaging discussions!

00:00 Introduction to Owned and Operated
00:54 The Journey of John Wilson: From Bedtime Stories to Plumbing Pro
01:35 Exploring the Mindset of Thinking Big in Business
03:28 The Challenges and Opportunities of Business Growth
10:59 Considering the Impact of Raising Capital and Strategic Partnerships
14:16 Navigating Business Constraints and the Path to Expansion
21:30 The Role of Talent and Expertise in Scaling a Business
27:32 Concluding Thoughts on Business Growth and Listener Engagement

Subscribe on YouTube for even more content!

Send us a Text Message.

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

Leave us a Review

More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com

Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com