Send us a Text Message.

Ever wondered why some meetings feel like a waste of time while others drive real results?

Discover the secrets to conducting powerful and efficient veterinary clinic meetings that will transform your practice's productivity.

This episode of the Vet Staff Podcast reveals strategies to streamline your meetings with clear agendas, proper scheduling, and ensuring the right team members are present and prepared.

Learn how skilled facilitation can navigate diverse personality dynamics and keep discussions focused on truly important topics, avoiding the common pitfall of "bike shedding."

We'll share proven techniques to generate active participation and accountability, transforming your meetings from dreaded obligations into valuable tools for enhanced communication and collaboration.

By prioritising agenda items and engaging all attendees, you'll ensure meaningful outcomes and a culture of accountability that extends beyond the meeting room.

Whether you're a clinic manager or a team member, these insights will help you optimize your meetings and boost overall efficiency in your veterinary practice. Don't miss this chance to revolutionize your meeting practices and elevate your clinic's performance.

About DISC-Flow®
DISC is a research-backed and science-based personality profiling tool used to understand our behaviours, communication styles, and work preferences. It’s about understanding what makes you – and the people you work with – tick.

Julie South is a DISC Flow® Certified Trainer, who describes DISC-Flow® profiling as being like having a cheat sheet to better understand yourself and other people. When you know this, it helps you play to your personality strengths, work better in teams, and communicate better.

If you’re keen to find out what your personal DISC type is, what type of leader you are, or what your clinic’s team composition looks like, then get in touch with Julie to find out what's involved.

How to get more bang for your recruitment advertising buck
This is what VetStaff is really good at so if you'd like to stretch your recruitment dollar, please get in touch with Julie because this is something VetStaff can help you with.

How to shine online as a good employer
If you’d like to shine online as a good employer to attract the types of veterinary professionals who're a perfect cultural fit for your clinic please get in touch with Julie because thi...

Send us a Text Message.

Is your clinic still struggling with the post-pandemic workforce transformation?

Discover how to turn these challenges into opportunities by understanding the concept of psychological safety and its profound impact on new hires and annual performance reviews.

Join Julie South, Certified DISC Trainer and Resilience Coach, as she introduces the juniority benefit, the swoosh pattern of psychological safety levels over time, and the peak-end rule cognitive bias.

This episode is packed with insights on how these elements can shape your onboarding processes and yearly evaluations, ultimately enhancing your clinic’s performance and morale.

Drawing parallels between the veterinary and airline industries, Julie explores how early retirements of experienced mentors have created significant training gaps.

Julie shares recent studies and expert insights on building a psychologically safe environment that promotes learning, collaboration, and peak performance.

Whether you're a practice owner, manager, or new team member, this episode offers actionable strategies for creating a supportive and thriving workplace, ensuring your team is equipped to handle the complexities of their roles with confidence.

Tune in to transform your clinic’s dynamics and elevate your team’s potential.

About DISC-Flow®
DISC is a research-backed and science-based personality profiling tool used to understand our behaviours, communication styles, and work preferences. It’s about understanding what makes you – and the people you work with – tick.

Julie South is a DISC Flow® Certified Trainer, who describes DISC-Flow® profiling as being like having a cheat sheet to better understand yourself and other people. When you know this, it helps you play to your personality strengths, work better in teams, and communicate better.

If you’re keen to find out what your personal DISC type is, what type of leader you are, or what your clinic’s team composition looks like, then get in touch with Julie to find out what's involved.

How to get more bang for your recruitment advertising buck
This is what VetStaff is really good at so if you'd like to stretch your recruitment dollar, please get in touch with Julie because this is something VetStaff can help you with.

How to shine online as a good employer
If you’d like to shine online as a good employer to attract the types of veterinary professionals who're a perfect cultural fit for your clinic please get in touch with Julie because thi...

Send us a Text Message.

Join Julie South, a Certified DISC Trainer and Resilience Coach, as she delves into the art of reaching consensus within teams.

Julie emphasises the importance of creating a safe space for open conversations, setting clear objectives, and encouraging diverse perspectives to ensure everyone feels heard and valued.

She provides practical strategies and best practice questions to help teams navigate through reaching consensus effectively.

By focusing on assumptions rather than beliefs, Julie guides listeners on how to keep discussions productive and inclusive.

Understanding different communication styles and personality types is also highlighted to overcome resistance to consensus.

Tune in to learn how to build team cohesion and make better decisions through consensus-building techniques.

Key Takeaways:

1. Creating a safe space for open conversations is crucial for reaching consensus within teams.
2. Setting clear objectives and encouraging diverse perspectives lead to more innovative decision-making processes.
3. Focusing on assumptions rather than beliefs helps in keeping discussions productive and inclusive.

Questions Answered:

1. What are the strategies for reaching consensus within a team?
2. How can diverse perspectives contribute to better decision-making?
3. What are the best practice questions to ask to keep consensus reaching on track?
4. How can different personality types resist reaching consensus, and how can this resistance be overcome?
5. Why is focusing on assumptions rather than beliefs important in consensus-building discussions?

About DISC-Flow®
DISC is a research-backed and science-based personality profiling tool used to understand our behaviours, communication styles, and work preferences. It’s about understanding what makes you – and the people you work with – tick.

Julie South is a DISC Flow® Certified Trainer, who describes DISC-Flow® profiling as being like having a cheat sheet to better understand yourself and other people. When you know this, it helps you play to your personality strengths, work better in teams, and communicate better.

If you’re keen to find out what your personal DISC type is, what type of leader you are, or what your clinic’s team composition looks like, then get in touch with Julie to find out what's involved.

How to get more bang for your recruitment advertising buck
This is what VetStaff is really good at so if you'd like to stretch your recruitment dollar, please get in touch with Julie because this is something VetStaff can help you with.

How to shine online as a good employer
If you’d like to shine online as a good employer to attract the types of veterinary professionals who're a perfect cultural fit for your clinic please get in touch with Julie because thi...

Send us a Text Message.

Have you ever wondered how to unlock the full potential of your veterinary team?

Join DISC Certified Trainer and Resilience Coach Julie South as she unravels some of the secrets to boosting employee engagement in the veterinary industry.

Julie shares practical strategies and expert insights that can transform your clinic's culture and performance.

Three key takeaways from this episode include:

1. Discover the impact of employee engagement on clinic profitability and customer satisfaction.
2. Learn actionable techniques to uplift staff morale and cultivate a positive work environment in veterinary practices.
3. Explore effective approaches to rekindle passion and motivation among your veterinary team members.

Southern Cross & BusinessNZ Workplace Wellness Study

Hospital Staff Work to Rule - 2022

Ep 189 - Words and Gestures: A window into your colleagues’ personalities – verbal and non verbal language

Ep 190 - Cracking the Code to Team Success: Psychological Safety, Collaboration, and Connection

About DISC-Flow®
DISC is a research-backed and science-based personality profiling tool used to understand our behaviours, communication styles, and work preferences. It’s about understanding what makes you – and the people you work with – tick.

Julie South is a DISC Flow® Certified Trainer, who describes DISC-Flow® profiling as being like having a cheat sheet to better understand yourself and other people. When you know this, it helps you play to your personality strengths, work better in teams, and communicate better.

If you’re keen to find out what your personal DISC type is, what type of leader you are, or what your clinic’s team composition looks like, then get in touch with Julie to find out what's involved.

How to get more bang for your recruitment advertising buck
This is what VetStaff is really good at so if you'd like to stretch your recruitment dollar, please get in touch with Julie because this is something VetStaff can help you with.

How to shine online as a good employer
If you’d like to shine online as a good employer to attract the types of veterinary professionals who're a perfect cultural fit for your clinic please get in touch with Julie because thi...

Send us a Text Message.

Julie South, Certified DISC Trainer and Resilience Coach, delves into the crucial topic of employee engagement. Discover how understanding and addressing your team's needs can transform your clinic's culture, boost productivity, and drive overall success.

Julie shares practical strategies and actionable steps to cultivate a motivated, satisfied, and high-performing workforce. Discover how to implement effective communication, provide growth opportunities, and create clear career progression paths to foster a positive work environment.

Key insights from Gallup's 2024 State of the Global Workforce report highlight the significant impact of great managers and engaged employees on achieving higher profitability and resilience, especially during challenging times.

Three Key Takeaways:

1. Recognising Disengagement: Julie outlines the subtle and overt signs of employee disengagement, such as decreased productivity, lack of enthusiasm, and increased absenteeism. Understanding these signs is the first step in addressing and reversing disengagement.
2. Effective Communication: Establishing open and honest communication channels is essential. Julie emphasises the importance of regular check-ins, feedback sessions, and creating a safe space for employees to voice their concerns and ideas.
3. Growth and Development: Providing opportunities for professional growth and career advancement is crucial for maintaining engagement. Julie discusses how to create individualised development plans and offer training programs that align with both the clinic's goals and the employees' aspirations.

Whether you're a practice owner, manager, team leader, or employee, this episode offers valuable strategies to enhance engagement and help your team reach its full potential.

About DISC-Flow®
DISC is a research-backed and science-based personality profiling tool used to understand our behaviours, communication styles, and work preferences. It’s about understanding what makes you – and the people you work with – tick.

Julie South is a DISC Flow® Certified Trainer, who describes DISC-Flow® profiling as being like having a cheat sheet to better understand yourself and other people. When you know this, it helps you play to your personality strengths, work better in teams, and communicate better.

If you’re keen to find out what your personal DISC type is, what type of leader you are, or what your clinic’s team composition looks like, then get in touch with Julie to find out what's involved.

How to get more bang for your recruitment advertising buck
This is what VetStaff is really good at so if you'd like to stretch your recruitment dollar, please get in touch with Julie because this is something VetStaff can help you with.

How to shine online as a good employer
If you’d like to shine online as a good employer to attract the types of veterinary professionals who're a perfect cultural fit for your clinic please get in touch with Julie because thi...

Send us a Text Message.

In this insightful episode of the Vet Staff Podcast, host Julie South tackles the important topic of psychological safety and its impact on team dynamics, collaboration, and overall veterinary clinic performance.

This episode is a must-listen for anyone looking to build a more trusting, connected, and high-performing work environment.

Psychological safety is the foundation for successful teams. It's about creating an environment where team members feel comfortable sharing ideas, admitting mistakes, and taking calculated risks without fear of negative consequences. When psychological safety exists, open communication, mutual respect, and dependability thrive, leading to increased innovation, learning opportunities, and an inclusive atmosphere.

Julie South explains why psychological safety matters and how it directly affects employee retention, job satisfaction, and clinic performance.

But psychological safety is just the start. The episode also explores the interconnected concepts of collaboration and connection, and their vital roles in building strong, cohesive teams. Collaboration leverages each team member's strengths and expertise to achieve common goals, while connection fosters a sense of belonging, mutual support, and camaraderie.

Julie South offers practical strategies for creating collaboration and connection, such as regular brainstorming sessions, clear communication channels, and team-building activities that create personal connections. These insights are valuable for anyone seeking to create a more engaged, enthusiastic, and loyal veterinary workforce.

CHECK OUT EP 118: “Inclusion vs diversity – 7 inclusive ways to grow your employer brand as a PEOPLE.first vet clinic”

About DISC-Flow®
DISC is a research-backed and science-based personality profiling tool used to understand our behaviours, communication styles, and work preferences. It’s about understanding what makes you – and the people you work with – tick.

Julie South is a DISC Flow® Certified Trainer, who describes DISC-Flow® profiling as being like having a cheat sheet to better understand yourself and other people. When you know this, it helps you play to your personality strengths, work better in teams, and communicate better.

If you’re keen to find out what your personal DISC type is, what type of leader you are, or what your clinic’s team composition looks like, then get in touch with Julie to find out what's involved.

How to get more bang for your recruitment advertising buck
This is what VetStaff is really good at so if you'd like to stretch your recruitment dollar, please get in touch with Julie because this is something VetStaff can help you with.

How to shine online as a good employer
If you’d like to shine online as a good employer to attract the types of veterinary professionals who're a perfect cultural fit for your clinic please get in touch with Julie because thi...

Send us a Text Message.

Have you ever felt like you're speaking a different language than some colleagues? In this insightful episode, DISC Certified Trainer and Resilience Coach Julie South provides a framework for understanding diverse communication styles through the lens of personality types.

Using the research-backed DISC model, Julie breaks down the tell-tale verbal and non-verbal cues that indicate if someone is an "Assertive Executor," "Enthusiastic Collaborator," "Cooperative Stabiliser," or "Analytical Problem Solver."

From direct body language and concise phrases to warm gestures and personal stories, you'll learn to quickly identify each unique style.

By developing this personality awareness and emotional intelligence, you can build faster rapport with teammates, better relate to clients when proposing treatment plans, and ultimately improve team dynamics and workplace culture.

Recognising these cues allows you to adapt your communication approach for more effective collaboration.

Julie provides actionable tips for employers to incorporate this training, like creating team "cheat sheets" on personality cues and hosting workshops with DISC experts. For employees, she challenges you to increase your emotional intelligence by observing colleagues' styles and being more aware of your own.

Don't miss this invaluable opportunity to crack the communication code at your clinic!

Strengthening these skills will lead to more cohesive teamwork, stronger bonds, increased employee engagement and retention, and an exceptional workplace culture that makes your clinic shine.

Three Key Takeaways:

1. Learn the research-backed DISC model for recognising personality styles through verbal and non-verbal cues
2. Develop emotional intelligence to adapt your communication approach and build better rapport
3. Implement personality training through team workshops, cheat sheets, and new hire onboarding

About DISC-Flow®
DISC is a research-backed and science-based personality profiling tool used to understand our behaviours, communication styles, and work preferences. It’s about understanding what makes you – and the people you work with – tick.

Julie South is a DISC Flow® Certified Trainer, who describes DISC-Flow® profiling as being like having a cheat sheet to better understand yourself and other people. When you know this, it helps you play to your personality strengths, work better in teams, and communicate better.

If you’re keen to find out what your personal DISC type is, what type of leader you are, or what your clinic’s team composition looks like, then get in touch with Julie to find out what's involved.

How to get more bang for your recruitment advertising buck
This is what VetStaff is really good at so if you'd like to stretch your recruitment dollar, please get in touch with Julie because this is something VetStaff can help you with.

How to shine online as a good employer
If you’d like to shine online as a good employer to attract the types of veterinary professionals who're a perfect cultural fit for your clinic please get in touch with Julie because thi...

Send us a Text Message.

Ever wondered what the true cost of staff turnover is in veterinary clinics and how you can build a more resilient and engaged team?

Join us as we uncover the financial and emotional toll of staff turnover that often goes unnoticed, from productivity gaps to the stress on remaining team members.

We break down some of these hidden costs and their implications on both the clinic's bottom line and team morale.

Through strong interpersonal relationships and effective leadership, we share actionable steps for employers to enhance clinic culture, improve retention, and build a satisfied, resilient workforce. For veterinary professionals, there're takeaway action steps for you too.

Dive into the five pillars of team dynamics: Connection, Coordination, Clarity, Consistency, and Care.

These core principles are key to fostering a psychologically safe and effective team environment.

Learn about VetStaff's exclusive DELTA Leadership Development Programme, which leverages DISC behaviour assessments to tailor leadership approaches, aligning perfectly with the five C's for optimal team performance.

Plus, hear a heartfelt call to action to share our podcast with three veterinary friends or your clinic manager. Join your host and, together, rejuvenate the passion for veterinary work and build a supportive, motivated community.

Tune in and transform yourself into the most fantabulous, resilient, and powerful version of yourself!

NZ Stats - average wage rate (viewed 04/06/2024)

About DISC-Flow®
DISC is a research-backed and science-based personality profiling tool used to understand our behaviours, communication styles, and work preferences. It’s about understanding what makes you – and the people you work with – tick.

Julie South is a DISC Flow® Certified Trainer, who describes DISC-Flow® profiling as being like having a cheat sheet to better understand yourself and other people. When you know this, it helps you play to your personality strengths, work better in teams, and communicate better.

If you’re keen to find out what your personal DISC type is, what type of leader you are, or what your clinic’s team composition looks like, then get in touch with Julie to find out what's involved.

How to get more bang for your recruitment advertising buck
This is what VetStaff is really good at so if you'd like to stretch your recruitment dollar, please get in touch with Julie because this is something VetStaff can help you with.

How to shine online as a good employer
If you’d like to shine online as a good employer to attract the types of veterinary professionals who're a perfect cultural fit for your clinic please get in touch with Julie because thi...