Did you know that sharing your origin story can transform your pet care business?

Would you like to know how sharing your story can be the secret weapon that helps you stand out from the ever growing competition?

When you share how your business journey was birthed, and where your passion for pets was born, it creates strong client connections with local pet parents who only want to their dog looked after by your business.

In this episode of the Pet Boarding and Daycare Podcast, host Dom Hodgson delves into the importance of origin stories, and why successful business, and successful people, always have a memorable origin story.

We hear the inspiring personal story of Sanam Karanukar, a dog trainer from Mumbai, and learn how despite being in a car accident in 1995 that left her paraplegic, she was able to run a home-based dog boarding facility for over 20 years.

We also catch up with Allison, Henry and Kristen as they share the origin story of their doggy daycare business, Scouts Honor.

In this episode, you’ll discover:

• The Scouts Honor Origin Story – How dog trainer Kristen doorstepped Allison and Henry, which birthed a dream doggy daycare business.
• The Magic of Storytelling: Why your origin story is crucial to help you connect with perfect clients who are aligned with your values.
• Inspiring Indian Dog Trainer: How a life-changing accident sparked the creation of a successful home-based dog care business.
• From Assistance to Empowerment: The role of assistance dogs in shaping Sanam’s pet care journey.
• Phone Prank Dating Success! How Sanam met her husband through phone pranking, and how they got into dog training together, and built a business.
• Creating a Homely Environment: How Sanam has crafted a unique, comfortable space for pets without traditional kennels.
• And much, much more…

Tune in for an inspiring episode that highlights how sharing your business journey can help you map out a more successful future.

Thanks to this week’s guests Allison, Henry and Kristen from Scouts Honour, you can find out more about their award winning business by clicking here

Also, huge thanks to Sanam Kuranaker, you can follow Sanam on Instagram at @perfectpoochmumbai

If you need a business development consultant to help you create a marketing plan for the next phase of your business growth then Dominic Hodgson can help. To find out more about Dom’s pet business consulting services go to petbusinessmarketing.com

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Time Stamps:

• 01:01 – Coming up this week on the show…
• 02.09 – Dog news – The USA Gymnastics team therapy dog
• 06.45 – Why you need to tell your business story
• 12.09 – Scouts Honor origin story
• 18.47 – Dom’s dog training origin story
• 20.40 – Meet Sanam Karanukar
• 22.17 – How Magic the assistance dog inspired Sanam to take up training
• 29.48 – Why dogs need more than two walks a day
• 32.46 – Dog trends in India
• 39.38 – How Sanam does online training consults
• 45.59 – How to connect with Sanam
• 46.18 – Coming up on next week’s show…

Are you planning to start or purchase a pet care facility but unsure about the legal steps involved?

Want expert advice on building a solid foundation for your business?

In this episode of the Pet Boarding and Daycare Podcast, host Dom Hodgson chats with Peter Tanella, an attorney specializing in pet care businesses. Peter shares essential legal insights on creating a robust business plan, selecting the right business entity, and conducting due diligence.

He emphasizes the importance of building a team of professionals to guide you through the complexities of starting or buying a pet care facility. This team might include a lawyer, a banker, an accountant and a business consultant.

What will this team of all the talents do, and how do you go about assembling such a team?

You’ll find out in episode 25…

Tune in to learn about:

• Ultimate Team Assembly: Discover the must-have professionals to build a rock-solid foundation for your pet care business.
• Blueprint to Success: Unveil the secrets of crafting a business plan that guarantees growth and stability.
• Entity Selection Secrets: Learn the crucial differences between business structures and which one suits your needs best.
• Due Diligence Deep Dive: Master the art of thoroughly investigating potential business opportunities to avoid costly mistakes.
• Pitfall Prevention: Identify and dodge the costly common traps that new pet care business owners often fall into.
• Zoning Mastery: Unlock the intricacies of zoning laws and permits to ensure your facility’s compliance and success.
• Don’t Mix Family and Business: Why it can be a mistake to rely on family members and friends who say they can help with legal issues.
• Ongoing Legal Support: Understand the importance of maintaining a strong legal relationship for continual business growth.

Tune in for expert legal advice and practical tips on building a successful pet care facility from the ground up.

Huge thanks to Peter Tanella for guiding us through the legal minefield. You can connect with Peter and his team by clicking here

Big thanks to this week’s show sponsors Pet Resort Hospitality Group.

Pet Resort Hospitality Group are building a family of the highest quality Pet Boarding & Daycare brands in North America. If you want to know what the future of your business could look like if you ever want to sell, then reach out to PRHG by going to petresorts.love

If you need a business development consultant to help you create a marketing plan for the next phase of your business growth then Dominic Hodgson can help. To find out more about Dom’s pet business consulting services go to petbusinessmarketing.com

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Time Stamps:

• 01:01 – Coming up on this week’s show…
• 01.53 – How Pet Resort Hospitality Group can help you sell your business
• 02.40 – Meet Peter Tanella – Pet Care Business Lawyer
• 03.30 – Peter’s Journey into the pet care space
• 05.55 – Legal advice for start-ups
• 08.23 – Choosing the right business entity
• 16.30 – How time pressure can delay projects and kill deals
• 20.57 – How long a typical start-up can take
• 24.44 – Why Peter loves start-ups and acquisitions
• 26.49 – Peter’s contact details
• 28.05 – Catch up with Rebecca Shipman from Barkleigh Productions
• 30.15 – Article overview from the latest issue of PB&D Magazine
• 37.44 – How to get your copy of Pet Boarding and Daycare Magazine

Are you dreaming of creating the perfect pet care facility but unsure where to start?

Are you struggling to figure out the complexities of construction, financing, and zoning for your new facility?

Then you are in luck because this weekDom is joined by Jeff Adney from TWC Construction.

Jeff shares invaluable advice on planning and building a pet care facility, emphasizing the importance of involving key partners early. Also, why you need to be flexible with your vision, and why attending trade shows like the Pet Boarding and Daycare Expo is a great place to speak to experts, and hear real life experiences from other facility owners.

In this episode, you’ll learn about:

• Build a Team, to Help You Build: The key partnerships you need to open to fill the critical roles of bankers, accountants, and lawyers who are integral to your projects success.

• Patience and Preliminary Planning: Discover why construction is such a lengthy process that requires patience, planning and realistic expectations.
• Future Proof Your Facility with Flexible Spaces: The benefits of designing multi-use spaces to adapt to changing needs and maximize utility.

• Financial Strategies: Navigating the financial landscape to secure funding and manage costs.
• Concept to Completion: Jeff’s lays out the whole blueprint from the first questionnaire to cutting the ribbon on opening day.
• Trade Show Insights: How attending the expo can help you find the perfect construction expert, and you’ll gain knowledge, network with pet care build out newbies.
• Simple Mistakes to Avoid: Common pitfalls in construction projects and how to avoid them.

Plus, Dom shares a promotional plan for how you can leverage all the excitement around the 2024 Olympic games in Paris, later this month.

Huge thanks to Jeff Adney from TWC. You can connect with Jeff and the team by clicking here

Thanks to this week’s amazing show sponsor Pack Pro.

PackPro provide Comprehensive, affordable, and efficient daycare staff training for your pet boarding and daycare facility, to find out more about how they can help you empower and support your team by creating playgroups that are safe, productive and fun to manage, go to PackPro.com

To find out more about Dominic Hodgson and his exclusive pet business consulting services go to petbusinessmarketing.com

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Time Stamps:

• 01:58 – Dog News: Meet Wild Thang, the ugliest dog…
• 04.44 – How to do Olympics themed promotions to boost profits
• 09.06 – How Pack Pro training can help train your staff members
• 09.38 – Meet Jeff Adney from T.W.C.
• 12.23 – Why pet care builds take SO long…
• 19.25 – When to reach out to a construction company
• 23.20 – Why it’s best to start small and build out
• 29.48 – How lack of finances can kill your dream facility
• 32.18 – The process you’ll go through, start to finish
• 36.43 – Jeffs contact details…

Do you want to offer more enrichment and exercise services but feel held back by your existing facility?

Are you struggling to maximize revenue with limited space, shortage of staff, and lack of resources?

Want to learn the secret to adding upsell services even when you have limited indoor and no outdoor space?

Then join us in this episode of the Pet Boarding and Daycare Podcast, where host Dom Hodgson chats with Tania Isenstein. Tania shares her journey from corporate law to transforming a struggling pet care facility into a top-tier business in Manhattan.

She discusses how she introduced creative services like art classes, Reiki sessions, and more to increase revenue and build a community.

Plus, Dom shares how you can use customer appreciation events and open days, to create deep connections with local dog owners. These events foster trust and demonstrate your commitment to their pets’ well-being, positioning your facility as the go-to pet care partner in the community.

In this episode, you’ll learn about:

• Creative Add-Ons: How to implement unique services like bedtime stories, belly rubs, and park walks to boost revenue.
• Community Building: Fostering a sense of belonging among clients by adding engaging innovative services.
• Staff Empowerment: How to recognise and reward employees so they contribute ideas that enhance your service offerings.
• Membership Models: How adding a membership fee can add consistent recurring revenue and boost client loyalty.

• Creative Cat Care Strategies: How Tania added cat boarding which also paid the rent for much needed new office space
• Big Bucks from Small Spaces: How to squeeze as much revenue as you can from your facility, no matter how small.
• Comprehensive Client Communication: Enhance customer experience by ensuring every staff member can communicate about each pet’s welfare, every single day.
• Why Doing Good is Good Business: How fostering rescue dogs can boost your business’s reputation and client base.
• Event Marketing: How to use customer appreciation events to build long lasting connections for your clients, create a buzz about your business, and fuel word of mouth about your amazing service.

What Tania did with her facility is something I work on a lot with my consulting clients, namely how to maximise profits by making best use of your existing facilities and resources,

There are always opportunities to add enrichment activities, training services, and enhanced exercise options to boost income. Need more help with that? Why not reach out and book a consultation form with Dom. Click here to book now.

Remember, the next Pet Boarding and Daycare Expo is happening in Hershey from 4th-7th November. Be the first to find out when the show info goes live by clicking here now

Huge thanks to this week’s show sponsors Pet Resort Hospitality Group.

Pet Resort Hospitality Group are building a family of the highest quality Pet Boarding & Daycare brands in North America. If you want to know what the future of your business could look like if you ever want to sell, then reach out to PRHG by going to petresorts.love

To find out more about Dominic Hodgson and his exclusive pet business consulting services go to petbusinessmarketing.com

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Time Stamps:

• 01:00 – Coming up in this week’s show…
• 02.42 – How to use event marketing to boost business
• 05.53 – Easy events you can start running
• 11.30 – How Pet Resort Hospitality Group can help you sell your business
• 12.30 – Meet Tania Isenstein
• 14.42 – How Tania multiplied revenue at her facility
• 23.06 – Why you should pay employees bonuses for good ideas
• 26.20 – Introduce an Amazon prime membership fee for your facility
• 38.23 – Why helping local rescues is good for business
• 41.00 – Coming up next week…

Are you struggling with hiring and retaining quality staff in your pet care facility?

Want to learn effective strategies to build and maintain a dedicated team?

In this episode of the Pet Boarding and Daycare Podcast, host Dom Hodgson sits down with Dana Kreutzerfrom Wild Paw Consulting. Dana shares her journey from a Craigslist ad to managing a successful pet resort, where she onboarded over 200 employees.

Dana provides actionable insights on hiring, training, and retaining staff to create a thriving pet care business. She emphasizes the importance of creating robust recruitment systems and processes to support your new hires and ensure long-term retention.

In this episode, you’ll learn about:

• Smart Hiring Tactics: Discover how to revamp your hiring process to attract passionate animal lovers who will stay.
• Essential Documentation: Equip your business with must-have documents for seamless employee onboarding and management.
• Should YOU do the hiring?: Why delegating hiring and people management to someone passionate about it often yields better results than the owner doing it themselves.
• Retention Goldmine: Why implementing structured systems for hiring, onboarding, training, and regular check-ins leads to better retention.
• Efficiency Hacks: Utilize cutting-edge technology to streamline operations and reduce labor costs.
• Forecasting Genius: Plan ahead for seasonal staffing needs to maintain flawless operations all year round.
• Real-Life Success Stories: Gain insights from Dana’s experiences and lessons learned from growing a pet resort business.
• Compassionate Community Culture: Learn how to foster a positive company culture that encourages employee loyalty and satisfaction.
• Strategic Delegation: Empower your team by delegating tasks effectively to ensure business growth and personal fulfilment.

If finding and retaining staff is something you struggle with then this episode is exactly what you need.

Plus, in Dog News Dom shares some cool promotional opportunities you can plug into your marketing plan this week!

Remember, the next Pet Boarding and Daycare Expo is happening in Hershey from 4th-7th November. Be the first to find out when the show info goes live by clicking here now

Huge thanks to this week’s brand-new show sponsors Pack Pro.

PackPro provide Comprehensive, affordable, and efficient daycare staff training for your pet boarding and daycare facility, to find out more about how they can help you empower and support your team by creating playgroups that are safe, productive and fun to manage, go to PackPro.com

To find out more about Dominic Hodgson and his exclusive pet business consulting services go to petbusinessmarketing.com

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Time Stamps:

• 01:00 – Coming up in this week’s show…
• 02.20 – This review just in – is Dom the Joe Rogen of the pet business world?
• 10.24 – How Pack Pro training can help train your staff members
• 11.27 – Meet Dana Kreutzer
• 17.03 – Expansion tips for all-inclusive facilities
• 20.34 – How to revamp your recruitment
• 24.42 – Must have hiring documents that save time
• 32.45 – How to create a happy hiring culture
• 36.56 – Why People and Operations are joined at the hip
• 40.19 – How to connect with Dana

Are you struggling to add dog training programs to your daycare offering?

Do you want to offer training but don’t have the staff or services to meet demand?

Maybe you already do training but find the revolving door of training clients a marketing headache?

How would you like to learn from a seasoned expert who has built a hugely successful pet care brand around innovative dog training services?

You are in luck, because in this episode of the Pet Boarding and Daycare Podcast, host Dom Hodgson talks with Jennifer van Garderen, the COO of Kennelwood Pet Resorts.

Jennifer shares her 23-year journey from a high school job to leading a nine-location pet care empire. She discusses the evolution of Kennelwood’s services, the importance of transparency and client communication, and how specialising in dog training has become a cornerstone of their success.

In this episode, you’ll learn about:

• Innovative In House Training Programs: How Kennelwood’s tailored training services keep dogs engaged and clients coming back for more!
• Group class vs One to One: How dog training has evolved to become a more personalised private session offering.
• Client Transparency: How Kennelwood provides honest, highly detailed feedback to build trust and credibility with their customers.
• Train the Trainer Bonus Business: How Kennelwood have added a professional dog trainer campus at a 10th location
• Community Centred Approach: How Kennelwood’s uses community events and volunteer work to have an impact in their community which enhance their brand reputation
• Finding the Staffing Sweetspot: How Kennelwood settle on a perfect facility size that gets the right balance between labor, revenue and cost of premises.
• Training Client Retention Strategies: Clever techniques to keep clients coming back with continuous training and enrichment offerings.
• Sales Skills for Dog Trainers: Why you need to find a trainer who can not only deliver transformative results, but ALSO sell the services.

Dom also does a deep dive on email marketing and shares three simple email automations you can add into your sales system to immediately boost profits…

Thanks to this week guest Jennifer Van Garderen. If you want to find out more about the Kennelwood operation click here now

Check out The Kennelwood Trainer Academy by clicking here

Remember, the next Pet Boarding and Daycare Expo is happening in Hershey from 4th-7th November. Be the first to find out when the show info goes live by clicking here now

Huge thanks to this week’s brand-new show sponsors Pack Pro.

PackPro provide Comprehensive, affordable, and efficient daycare staff training for your pet boarding and daycare facility, to find out more about how they can help you empower and support your team by creating playgroups that are safe, productive and fun to manage, go to PackPro.com

To find out more about Dominic Hodgson and his exclusive pet business consulting services go to petbusinessmarketing.com

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Time Stamps:

• 01:00 – Why Dom has expo withdrawal symptoms.
• 02.30 – Pet Business email marketing mini masterclass
• 08.10 – 3 automations you can add into your marketing system
• 12.30 – How Pack Pro training can help train your staff members
• 13.00 – Meet Jennifer Van Garderen
• 16.09 – The Kennelwood Origin Story
• 21.30 – Collaborative pet care
• 28.50 – How Kennelwood built a reputation around training
• 34.58 – Making dog training more profitable
• 38.06 – Long term training = long lasting clients
• 42.12 – Kennelwood contact details

Are you struggling to turn the grooming side of your pet care business into a profit center?

How can you overcome staffing challenges and build a profitable grooming team?

Want to learn how to maximize your grooming operations and boost your bottom line?

Many facilities struggle with grooming because it requires skilled labor that owners can’t readily replace. This creates a “we vs them” culture. However, done correctly grooming can be incredibly profitable – generating anywhere from $125k to $150k in revenue annually for each grooming station.

The key is for facility owners to focus on growing their own groomers, by hiring for attitude and training for skills. This gives you control over your staffing pipeline.

To help give you a plan of action, in this insightful episode of the Pet Boarding and Daycare Podcast, Dom Hodgson is joined by industry legend Joe Zuccarello from Paragon School of Pet Grooming.

Joe shares a wealth of expert knowledge about how to transform your grooming services into a significant profit center, and how to overcome common staffing hurdles.

In this episode, you’ll learn about:

• Profit Potential: How to turn grooming into one of the most profitable areas of your business.
• Staffing a Sustainable Styling Squad: Proven strategies for building and maintaining a highly skilled grooming team.
• Maximizing Grooming Revenue: Key performance indicators (KPIs) every grooming business should aim for.
• Building a Bathing Business: Learn how focusing on bath services can lay the foundation for a successful grooming department.
• Operational Efficiency: Tips on avoiding “cold tables” and ensuring every grooming station is productive.
• Grooming Frequency = Consistent Cash Flow: The benefits of regular grooming appointments and how they can drive business growth.
• Grooming Station Profit Centres: How treating each table as its own potential profit centre will transform your business.

Plus, in Dog News Dom shares advice for how you can turn any size facility into an enrichment filled wonderland…

Remember, the next Pet Boarding and Daycare Expo is happening in Hershey from 4th-7th November. Be the first to find out when the show info goes live by clicking here now

Huge thanks to this week’s brand-new show sponsors Pet Resort Hospitality Group.

Pet Resort Hospitality Group are building a family of the highest quality Pet Boarding & Daycare brands in North America. If you want to know what the future of your business could look like if you ever want to sell, then reach out to PRHG by going to petresorts.love

To find out more about Dominic Hodgson and his exclusive pet business consulting services go to petbusinessmarketing.com

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Time Stamps:

• 01:00 – Coming up in this week’s show…
• 02.41– Dog News! Stranded Oregon man saved by dog who ran four miles for help!
• 04.39 – How Dom sold scent work upsell services in his pet business
• 09.00 – How Pet Resort Hospitality Group can help you sell your business
• 09:35 – Meet this week’s guest Joe Zuccarello!
• 11.30 – Joe’s origin story, from bathing dogs to training groomers
• 13.30 – Why grooming is a unique pet care service, with unique challenges…
• 16.52 – Avoiding the grooming culture clash
• 21.39– Grooming KPI’s you should be aiming for in your facility
• 25.15 – The Cold Table Conundrum
• 30.03 – How to service pent up demand for grooming
• 32.12 – How Paragon helps unleash grooming profits
• 36.55 – Coming up on next week’s show!

What do attendees, vendors and speakers learn by attending a Barkleigh expo?

How can you attend and maybe become a speaker at a Pet Boarding and Daycare Conference?

Want to learn first-hand from those who are shaping the future of pet boarding and daycare?

Join us for a special episode of the Pet Boarding and Daycare Podcast, recorded live from the bustling trade show floor of the Pet Boarding and Daycare Expo West at the Horseshoe in Las Vegas.

Dom Hodgson and his son Toby scour the expo, and track down industry experts who share crucial insights about their expo experience. This episode is packed with exclusive interviews, expert insights, and real-life stories from the expo that you won’t want to miss.

In this episode, you’ll learn about:

• Cutting-Edge Tech: Discover the latest technological advancements that can streamline your operations and enhance your pet care services.
• Goose Lowdown: Get the skinny on Goose, the oven-ready reservations platform that helps simplify online bookings and enhance revenue management
• Employee Retention Secrets: Hear Rich Schlatter’s tips on fostering a loyal and motivated petcare team
• Hot Business Strategies: Explore proven methods to expand your business and increase profitability.
• DogDaycare TV: How installing cameras in your daycare can enhance the client experience
• K9 Cleaning Solutions : Hear from Brandon about how to create a happy, healthy facility
• Continuous Learning: Discover the value of ongoing education and how to stay ahead in the pet care industry.
• From Attendee to Speaker: Hear how Allison Jacobs and Kristen Perrus wowed the expo crowd with their enrichment seminar

Whether you’re looking to innovate, grow, or simply improve your day-to-day operations, this episode has something for everyone. Thanks to all the awesome guests who took part in this week’s episode, you really helped share some of the magic that happens at a Barkleigh expo.

The next Pet Boarding and Daycare Expo is happening in Hershey from 4th-7th November. Be the first to find out when the show info goes live by clicking here now

Huge thanks to this week’s brand-new show sponsors Pack Pro.

PackPro provides Comprehensive, affordable, and efficient daycare staff training for your pet boarding and daycare facility, to find out more about how they can help you empower and support your team by creating playgroups that are safe, productive and fun to manage, go to PackPro.com

Find out more about the Professional Animal Care Certification Council by going to PACCCert.org

To find out more about Dominic Hodgson and his exclusive pet business consulting services go to petbusinessmarketing.com

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Time Stamps:

• 01:00 – Introduction to the Pet Boarding and Daycare Expo West
• 01.59 – Interview with Eve Molson: Benefits of attending pet boarding and daycare expos
• 03.46 – Launch News! New DogHandler Academy Online First Aid Course
• 06.30 – Rich Schlater shares employee retention tips and fostering a strong company culture
• 09:48 – How Pack Pro training can help train your staff members
• 12:47 – MeetChris Tilson on integrating cutting-edge technology in pet care facilities
• 16.55 – Aaron from iDogCam on the benefits of high-quality web camera services
• 22.26 – Brandon from Health Technology Professional Products on effective cleaning solutions
• 26.47 – John Beres on providing fecal testing for dogs directly from boarding and daycare facilities
• 31.30 – Alison Jacobs and Kristen Perrus on the future of personalized enrichment programs
• 37.13 – Coming on next weeks show!