In this episode of the Psych in Business podcast, Dr. Ernest Wayde hosts a conversation with Grant 'Upbeat' Bosnick, a consultant, former pro drummer, and the managing director of Your Empowering Solutions. Grant shares his unique journey from being a professional musician to using psychology and neuroscience to help leaders develop effective behaviors, collaborative high-performing teams, and a people-driven organization.

Grant's story is filled with pivotal moments, including his experiences with different leadership styles and his transition from the entertainment industry to executive coaching and keynote speaking. His encounters with diverse leaders and his personal challenges led him to focus on becoming a better leader himself. Now based in Singapore, Grant has spent over two decades in Asia, working with organizations across six continents.

The episode delves into the integration of music, psychology, and neuroscience in leadership development. Grant discusses the importance of creating an environment where team members feel valued, the impact of psychological needs on motivation and performance, and how he uses drumming to help leaders achieve flow states and higher cognitive functioning.

Key Takeaways:

• Psychological Needs: Understanding and addressing the psychological needs of autonomy, competence, relatedness, equity, and sureness to create a motivating work environment.
• Flow State: Using techniques like drumming to help leaders achieve flow states, boosting productivity, reducing stress, and enhancing mental health.

• Human-Centered Leadership: Recognizing the importance of relationships and tailoring leadership approaches to different cultural contexts, especially in diverse regions like Asia.

• Authenticity: Embracing personal interests and traits, such as Grant’s background in drumming, to build authentic connections and improve leadership effectiveness.

• Adapting Leadership Styles: Listening to team members and adjusting recognition methods to suit individual preferences, fostering a sense of belonging and value.

To learn more about Grant Bosnick and connect with him by visiting his website: http://grantbosnick.com/

In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde explores the emotional and psychological challenges faced by Dr. Emily Carter, the acting CEO of Blue River's Hospital, as she navigates significant organizational change. This episode delves into the application of practical psychology in the workplace, focusing on how understanding the personal impact of change can improve leadership effectiveness and employee relations.

Dr. Emily Carter is tasked with the challenging implementation of Optima Health System's (OHS) electronic health record (EHR) system within six months, despite recently investing in a new EHR system. Additionally, she faces financial losses, staff turnover, absenteeism, and the pressure of maintaining the hospital's public image. Feeling overwhelmed, Dr. Carter turns to a psychologist friend for guidance on how to manage these changes effectively.

Key Takeaways

• Personal Impact: Dr. Carter learns to focus on how the EHR system change affects her as both a physician and a leader.

• Emotional Responses: She identifies emotions like frustration, anxiety, helplessness, and anger that influence her behaviors.

• Behavioral Chain Analysis: Dr. Carter connects her emotional responses to specific behaviors, such as defiance and disengagement.

• Normalizing Resistance: Resistance to change is a natural response driven by the brain's preference for routine and familiarity.

• Leader's Journey: Leaders often forget their own initial resistance to change when communicating new directives.

• Compassionate Leadership: Understanding the psychological aspects of change helps leaders approach change more compassionately.

• Future Strategies: The episode will discuss strategies to help leaders and their teams move from resistance to acceptance.

You can visit our website at Wayde Consulting.

In this episode of the Psych in Business podcast, Dr. Ernest Wayde hosts a conversation with Joy White, the Director of Clinical Operations at UCI Health Systems. Joy shares her journey from working in a furniture store as a child to becoming a leader in healthcare, driven by her personal experiences and passion for patient care.

Joy's story begins with her son’s congenital heart defect, which inspired her to pursue nursing. Her career rapidly advanced as she took on leadership roles, emphasizing the importance of nurturing both patients and colleagues. Now, at UCI Health Systems, Joy oversees clinical care operations, focusing on team building and patient movement across the health system.

The episode delves into the concept of human-centered leadership and the importance of psychological safety. Joy shares her experiences in environments lacking psychological safety and how they shaped her leadership style. She emphasizes the need for open communication, team empowerment, and continuous learning.

Key Takeaways:

• Psychological Safety: The importance of creating an environment where team members feel safe to voice their concerns and ideas.

• Empowering Teams: Giving team members the autonomy to suggest and implement changes fosters a more engaged and effective workforce.

• Human-Centered Leadership: Leaders must take care of themselves to effectively lead and support their teams, promoting a healthy work-life harmony.

• Communication: Clear and transparent communication, including explaining the "why" behind decisions, is crucial for team buy-in and success.

• Adapting Leadership Styles: Tailoring communication and leadership approaches to different audiences, whether it's frontline staff or executive leadership, is essential for effective leadership.

To learn more about Joy White and connect with her, visit her LinkedIn profile: https://www.linkedin.com/in/joynicolewhite/

In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde explores the challenges faced by Dr. Emily Carter, the acting CEO of Blue River's Hospital, as she navigates organizational change and employee relations. This episode dives into the application of practical psychology in the workplace, focusing on how leadership decisions and change management affect staff morale and organizational success.

Dr. Emily Carter faces a significant challenge when she is informed that Blue River's Hospital must switch to Optima Health System's electronic health record (EHR) system within six months, despite recently implementing a new EHR system. This episode provides valuable insights into the complexities of organizational change, the importance of clear communication, and understanding employee experiences.

Key Takeaways

• Organizational Change and Leadership Transition: Blue River's Hospital is undergoing major changes under Dr. Emily Carter, the new acting CEO, who aims to improve conditions for the nursing staff to boost engagement and profitability.

• Behavioral Chain Analysis: Dr. Emily Carter uses behavioral chain analysis to uncover the root causes of nurses' absenteeism and turnover, identifying stress, frustration, and a lack of appreciation as key factors.

• Challenges of New Systems Implementation: Dr. Emily Carter faces challenges with the mandated switch to Optima Health Systems' EHR within six months, despite recent investments in a new EHR system that staff are still adapting to.

• Employee Feedback and Involvement: The episode underscores the importance of involving employees in decisions. Despite staff preference for the current EHR system, higher management decisions prevail.

• Communication and Perception: Dr. Emily Carter's communication struggles and the EHR system change led to frustration and resistance among staff, as her efforts to retain the current system were unsuccessful.

• Commitment to Improvement: Despite frustrations, Dr. Emily Carter is committed to working with staff and Optima Health Systems to address issues and find mutually beneficial solutions.

• Change Saturation: The episode discusses the concept of change saturation, highlighting that over 70% of organizations are experiencing it. This leads to negative behaviors among staff, including disengagement, stress, and resistance to change. Recognizing and addressing change saturation is crucial for organizational health.

You can visit our website at Wayde Consulting.

In this episode of the Psych in Business podcast, Dr. Ernest Wayde hosts a conversation with Dr. Anna Kallschmidt, an expert on organizational culture and the unwritten rules of work. Dr. Kallschmidt discusses her research and experiences in various sectors, including the federal government, local government, and private companies, highlighting the importance of understanding and addressing cultural nuances in the workplace.

Dr. Kallschmidt shares her journey from a small town in North Florida to become a prominent figure in organizational culture research. With diverse professional experiences across different regions and roles, Dr. Kallschmidt emphasizes the significance of acknowledging one's cultural background and its influence on workplace interactions.

The episode highlights the concept of organizational culture, stressing the importance of recognizing and addressing the unwritten rules that exist within different workplace environments. Dr. Anna Kallschmidt introduces the idea that culture is not just an abstract concept but the environment in which organizations operate, likening it to the water we swim in rather than a distant iceberg.

Key Takeaways:

• Cultural Awareness: Understanding that what is perceived as normal in one's culture may differ significantly in another, leading to potential conflicts in the workplace.

• Intentional Culture Development: Moving beyond stated cultural ideals to actionable steps that support and reinforce desired cultural behaviors within an organization.

• Human Behavior and Culture: Recognizing that culture is shaped by agreed-upon behaviors and norms and leaders must be aware of their own cultural biases to effectively lead diverse teams.

• Authenticity and Vulnerability: Emphasizing the need for leaders to be authentic and open to feedback, fostering trust and a genuine understanding of their team's cultural dynamics.

• Continuous Learning: Highlighting the importance of creating an environment that truly supports continuous learning and innovation, rather than just paying lip service to these ideals.

To learn more about Dr. Kallschmidt and access resources for organizational culture development, visit her website: https://www.drkallschmidt.com

In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde explores the challenges faced by Dr. Emily Carter, the new acting CEO of Blue River's Hospital, as she works to improve employee satisfaction and organizational success. This episode delves into the application of practical psychology in the workplace, focusing on the dynamics between leadership and staff.

Dr. Emily Carter initially struggles with communication, leading to defensive reactions from the nursing staff. To address these issues, she seeks assistance from the Director of Human Resources, Miss Ramirez, who introduces her to the behavioral chain analysis approach. This method helps Dr. Emily Carter understand the underlying causes of the nurses' dissatisfaction and high turnover.

This episode provides valuable insights into the application of practical psychology in business, particularly in the context of leadership and employee relations. It underscores the importance of clear communication, understanding employee experiences, and fostering a feedback-driven culture in the workplace.

Key Takeaways

• Organizational Change and Leadership Transition: Blue River's Hospital is undergoing significant changes, with Dr. Emily Carter stepping in as the acting CEO. Dr. Emily Carter aims to enhance employee satisfaction and engagement to drive organizational success.

• Behavioral Chain Analysis: Miss Ramirez introduces Dr. Emily Carter to behavioral chain analysis, a method to understand problematic behavior by examining antecedents, behaviors, and consequences. This approach helps identify the root causes of the nurses' absenteeism and turnover, revealing feelings of stress, frustration, and lack of appreciation.

• Communication and Perception: Dr. Emily Carter learns the importance of clear communication and understanding employee perspectives. Her initial meeting with the nurses failed due to miscommunication, but with Miss Ramirez's help, she reframes her message to show genuine concern for the nurses' well-being.

• Employee Feedback and Involvement: The episode emphasizes the value of involving employees in decision-making processes and seeking their input. The nurses expressed a desire for a return to flexible work schedules, representation in leadership, and the ability to contribute to hospital committees.

• Leadership and Organizational Dynamics: Dr. Emily Carter's experience highlights the complexity of organizational dynamics and the critical role of effective leadership. By addressing the nurses' concerns and working collaboratively, Dr. Emily Carter aims to create a more supportive and engaging work environment.

• Commitment to Improvement: Dr. Emily Carter is committed to addressing the issues raised by the nurses and plans to meet with the CEO of Optima Health Systems to advocate for necessary changes. Her goal is to achieve a win-win situation where both the nurses and the organization benefit.

You can visit his business website at Wayde Consulting.

In this episode of the Psych in Business podcast, Dr. Ernest Wayde hosts a conversation with Dr. John Reed and Dr. Karyn Edwards. Dr. John Reed and Dr. Karyn Edwards discuss their recently published article, "A Comprehensive Guide to Picking an Executive Coach." Dr. John Reed and Dr. Karyn Edwards bring their experiences and insights into the coaching industry, emphasizing the importance of quality and ethical considerations in executive coaching.

Dr. Karyn Edwards, co-author of the article, shares her journey of collaboration with Dr. John Reed and the motivation behind writing the guide. Dr. John Reed, a seasoned coach, highlights the need for high standards in the fast-growing coaching industry and the importance of psychological and business depth in a coach's background.

The podcast goes into key aspects of selecting an executive coach, including understanding the difference between quality and superficial appeal, the role of ethics and confidentiality, and assessing readiness for coaching. Practical insights from their article offer actionable strategies for leaders looking to make informed decisions when choosing a coach.

Key Takeaways:

• Leadership development requires intentional effort and continuous learning.

• Understanding cultural differences is essential for effective leadership across diverse contexts.

• Mindfulness and self-care practices are crucial for sustaining leadership effectiveness in times of change and uncertainty.

• Coaches should possess a blend of business acumen and psychological insight to address leaders' complex challenges.

• Readiness for coaching is vital; leaders must be committed to engaging in the coaching process and implementing behavioral changes.

• A coach can serve as a thought partner, providing both support and challenge to drive personal and professional growth.

To learn more about their comprehensive guide and access to resources for leadership development, visit the ATD magazine's January edition or reach out to Dr. John Reed and Dr. Karyn Edwards directly.

Please watch the previous episode with Dr. Karyn Edwards here: https://youtu.be/L4poTWyokFI

Please watch the previous episode with Dr. John Reed here: https://youtu.be/xfl9mPThm2A

In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde discusses leadership changes at Blue Rivers Hospital following its acquisition by Optima Health System. Dr. Emily Carter, the new acting CEO, aims to improve employee satisfaction and profitability using the service profit chain framework.

However, Dr. Carter's initial meeting with the nursing staff backfires due to a miscommunication, causing defensive reactions and frustration. The nurses express their dissatisfaction with senior leadership's lack of understanding and support, highlighting a gap in Dr. Carter's approach.

Seeking advice from a psychologist friend, Dr. Carter learns the importance of clear communication and understanding employee perspectives. She realizes she must better understand the employees' experiences and work collaboratively to find solutions. The episode concludes with a lesson on the complexity of organizational dynamics, the importance of effective leadership, and the need for a feedback-driven culture in the workplace.

• Organizational Change and Leadership Transition: The episode introduces Blue Rivers Hospital undergoing an acquisition by Optima Health System, resulting in a change in leadership. Doctor Emily Carter steps in as the acting CEO to fill the void left by the departure of the previous CEO.

• Service Profit Chain Framework: Doctor Carter applies the service profit chain framework to understand the relationship between employee satisfaction and organizational profitability. She recognizes that satisfied, loyal, and productive employees lead to customer satisfaction and ultimately drive profit and growth.

• Leadership Approach: Doctor Carter initially focuses on addressing employee satisfaction by meeting directly with the medical staff to understand their concerns and involve them in problem-solving. However, her approach of tying loss of profit to the nurses during the meeting is met with defensiveness and hostility from the staff.

• Communication and Perception: The episode emphasizes the importance of clear communication and perception in leadership. Doctor Carter's initial focus on profit over the employee experience leads to misunderstandings and negative reactions from the staff. It highlights the need for leaders to consider how their actions and intentions are perceived by employees.

• Feedback Culture: Doctor Carter learns the importance of seeking feedback from employees to understand how their actions and behaviors impact them. The episode encourages leaders to actively seek feedback from employees and coworkers to ensure that their actions align with their intentions and have the desired impact.

You can visit his business website at Wayde Consulting.