An incredibly valuable part of your team operating system: the ISA function, your ISA team, and your Inside Sales Manager.

Here in Episode 38, Lisa Ryan, Director of Opportunities at Exquisite Properties LLC, an independent teamerage in San Antonio, Texas, shares her path from ISA and Inside Sales Manager into her current role.

You’ll learn how they build trusting partnerships with agents, how they compensate ISAs, which daily activities are expected, what metrics they track, how they manage handoffs to agents, when ISAs take opportunities back from agents, the role of AI in opportunity development, their training cadence for agents and ISAs, and much more!

Watch or listen to Episode 038 with Lisa Ryan to learn:
- The benefits of modeling behavior in-office and in-person

- The path in and out of ISA and Showing Assistant positions and why the ISA position isn’t “entry level”
- The language and mindset of opportunity
- Keys to a healthy agent-ISA relationship
- How they compensate ISAs on buyer and seller transactions and with bonuses and incentives

- Core activities in the role, including 1,000 calls per week

- How they manage handoffs from ISA to agent (and exactly when and why ISAs are empowered to take those opportunities back)

- Key metrics they pay attention to besides calls and appointments

- What their training schedule looks like

- The pros and cons of AI in lead engagement

At the end, you’ll hear about fantasy football, ramen noodles, family walks, and “adult cartoons.”

Connect with Lisa Ryan:
- https://www.instagram.com/exquisitepropertiessa/

- https://www.tiktok.com/@isasofsa

- Email: Lisa @ ExquisiteSA . com

Connect with Real Estate Team OS:
- https://www.realestateteamos.com/subscribe

- https://linktr.ee/realestateteamos

- https://www.instagram.com/realestateteamos/

Prospecting to set up listing appointments.

It was foundational to a successful real estate business 30 years ago.
It remains so today.

Greg Harrelson got his start prospecting. And growth from appointment setter, to a small real estate team, to a teamerage with 9 offices and 5 markets in the Carolinas that closed nearly 4,000 transactions last year all happened through … prospecting for listings.

Greg, who prospects alongside his agents for 3 hours every day, describes his approach as “developing talent and amplifying wealth.” In this wide-ranging conversation, he welcomes us into the philosophy and practices behind his success.

Listen to this Real Estate Team OS episode with Greg Harrelson to learn:
- The 3 must-have characteristics of your next real estate team member

- How to find the right coach, how to become more coachable, and why he’s always sought coaching

- The brokerage challenges from which teams emerged, how online buyer leads accelerated teams, and the future of real estate teams

- The four things every brokerage or team must provide (and what they all have in common)

- Why culture is more about agent retention than attraction

- How he built and then disbanded his real estate team

- Insights into acquiring agents, developing agents, and recruiting agents

- The org structure for their 9-office, 5-market team and his place and role in it (including his 10-80-10 approach)

- What’s been lost in the real estate industry and how easy it is to correct (spoiler: talk to more people)

- Coaching an acquired agent from 40 transactions per year (mostly buyers) to 90 transactions per year (all listings)

- Why he’s coaching pricing presentations, price reduction presentations, and listing extension presentations “religiously” right now

- Very specific advice for the leader of a small real estate team

Connect with Greg Harrelson:

- https://realestatesalessolutions.com/agent-success-academy/

- https://www.facebook.com/groups/235977313258813

- https://www.instagram.com/gregharrelsonrealestate/

Connect with Real Estate Team OS:
- https://www.realestateteamos.com/subscribe

- https://linktr.ee/realestateteamos

- https://www.instagram.com/realestateteamos/

Don’t confuse a robot for a cyborg. The latter is simply a living organism augmented by an artificial component or technology.

So, a well-equipped human is a cyborg. For example: with a smartphone and a ton of texting shortcuts to save time or with a prompting process to write more personal emails or replies to reviews faster.

The future of real estate sales and services belongs to those moving in this direction.

Learn how and why - in a practical, approachable, no-hype way - with Taylor Hack, Owner of Hack&Co in Edmonton, Alberta.

Taylor shares why he built a team (but not a mega team), how guests of Real Estate Team OS like Veronica Figueroa, Justin Havre, and Kris Lindahl have helped him on his journey, how he’s leveraged his passion for marketing and technology, and specific ways he’s using AI to improve himself, his team members, and their results.

Get specific tips to increase speed and maintain quality in getting insights from spreadsheets, writing and replying to emails, responding to online reviews, and more!

Listen to Ep 036 with Taylor Hack for:

- A meaningful definition and clear benefits of synergy

- How high-end car sales, mortgages, and irritation helped him produce $1M in commission in his first 32 months in real estate

- Why he started his real estate team and how hard it is to learn to run a business

- Why his 10-person team is exactly the right size (and how to find your right size)

- Why “the future of real estate is cyborgs” delivering “awesome” and “now” five-star experiences

- How to find the balance of people and machines in your business (how to make sure clients can’t “see the wires” of your machines)

- How he learned about AI and a framework to better leverage Chat GPT (concluding with 3 critical questions)

- Places to turn for trustworthy AI guidance (a couple of links here: https://linktr.ee/taylorhack)

- Writing emails, replying to emails, and replying to reviews with AI

- The benefits of a voice paragraph (written by and for AI)

At the end, learn about earning a vintage 911, mowing the lawn, being present with dogs, and trading the two worst hours of your day for the two best.

Taylor Hack:

- https://www.instagram.com/taylorthehack/

- https://linktr.ee/taylorhack

- https://www.google.com/search?q=taylor+hack+follow+up+boss

- https://www.hackandco.ca/team-page

Real Estate Team OS:
- https://www.realestateteamos.com/subscribe

- https://linktr.ee/realestateteamos

- https://www.instagram.com/realestateteamos/