Episodios

  • Employee Matters

    Employee Matters
    Jul 10 2024
    In this episode of Reputation Matters, we discuss the critical role of employees in corporate reputation management. Host Anupam Gupta speaks to Mitu Samarnath Jha, founder of Eminence Strategy Consulting, about two significant case studies: the 2023 TCS whistleblower scandal and the infamous Cobra Post sting operation on major Indian banks. Learn how these organizations responded to internal crises, the actions they took to manage reputational damage, and the key lessons for businesses in maintaining trust and integrity.
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    23 m
  • Existential Crises ft. Zomato & Maggi

    Existential Crises ft. Zomato & Maggi
    Jun 26 2024
    In this episode of Reputation Matters, we dive into how companies handle existential crises related to their core products or services. Host Anupam speaks to Mitu Samarnath Jha, founder of Eminence Strategy Consulting, about incidents that tested the resilience and response strategies of brands. They focus on the reputational challenges faced by Zomato and Maggi. The episode highlights the importance of listening, the role of spokespeople, and the four C's framework for a successful comeback.
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    21 m
  • Leaders in the Spotlight ft. Raymond & Microsoft

    Leaders in the Spotlight ft. Raymond & Microsoft
    Jun 12 2024
    In this episode of 'Reputation Matters,' we delve into how companies manage crises and the impact of #leadership conduct on #corporate #reputation. Host Anupam interviews Mitu Samarnath Jha, founder of Eminence Strategy Consulting, on the Ripple Effect of Leadership Conduct on Corporate Reputation. They discuss the cases of Raymond's Gautam Singhania and Microsoft's Satya Nadella. The episode explores the personal and professional dimensions that influence organizational reputation, the role of key stakeholders, and key learnings for leaders in today's digital age.
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    21 m