Summary

In this episode, Natty and Chestin discuss how to deal with negative criticism and bad reviews. They share their own experiences and provide insights on how to handle these situations. They emphasize the importance of having a strong culture and clear expectations for both patients and team members. They also discuss the value of feedback and the opportunity it presents for improvement. They highlight the significance of responding to negative reviews in a professional and constructive manner, as it reflects the brand and can influence potential patients. They conclude by emphasizing the importance of having a strong why and vision to guide decision-making and maintain focus.

Keywords

negative criticism, bad reviews, culture, expectations, feedback, improvement, responding to reviews, brand, why, vision

Takeaways

• Having a strong culture and clear expectations is important for dealing with negative criticism and bad reviews.
• Feedback, both positive and negative, provides an opportunity for improvement and growth.
• Responding to negative reviews in a professional and constructive manner reflects the brand and can influence potential patients.
• Having a strong why and vision helps guide decision-making and maintain focus.