On today’s episode, we will talk about a very hot trend in the software and technology industry, Automation and Artificial Intelligence or AI. In today's fast-paced and ever-changing world, such trends are becoming increasingly important for businesses looking to improve efficiency, reduce costs, and stay competitive. Many organizations and businesses have already taken the leap and started using AI and automation tools, but there are still more that are still debating or contemplating. Whether you're a business owner or simply interested in learning more about automation and AI, we hope you'll find this episode informative and insightful. 

To help us with the discussion, we invited Open iT’s Software Test Engineer and Team Lead, Darren Paul Ancheta. 

A new year has just started, and many companies may be thinking about what they can expect in 2023. Last year was a mix of geopolitical turmoil, historic inflation, supply chain disruptions, and many other challenges. We can’t help but ask what is in store this coming year in terms of technology, IT, software, and more.

Join us with our guest, Open iT Solutions Engineer Lemuel Enrico, as he takes us on a tour of the technology trends to expect this 2023.

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For any comments or suggestions, please send us an email at podcast@openit.com.

As a Solutions Architect, Sagi Reuven has one mission: to deliver results that add value to his clients. Highly experienced in customer relationship management, Sagi has worked with high-profile clients from multiple verticals, helping them reach their goals by maximizing their software investments.

With a background in Computer Software Engineering, he has the ability to dig deep into a client’s actual needs, work with various technical environments, and provide them with world-class support. When he is not engaging directly with customers, he helps develop resources and offers a unique perspective on product development – bringing a client-focused approach to the process that helps companies optimize their IT assets.

For today’s episode, we will talk about why companies are no longer looking back now that they’ve moved to the cloud.

We know how popular cloud migration is, making more and more organizations transfer their data to a more secure and highly accessible platform. Our guest will tell us more about what migration is and the benefits organizations are reaping now that they’ve migrated to the cloud. She will also delve into some of the issues to balance out the discussion.

Join us and our guest, Open iT's Senior Software Developer/Dev Team Lead II, Maica Mae Mangente.

We will talk about an important aspect of any organization or business, and that is customer success. If you listened to our previous episode on online reviews with Sagi Reuven, you would know that customer happiness should be a top priority of every organization. A good 70% of successful, growing businesses say that customer satisfaction is of extreme importance, which means that fostering an emphasis on this part of business is necessary for success.

Everyone may already know and understand this; however, some organizations may not be putting a strong focus on it or may be doing something that is detrimental to their customer success efforts.

Today, our guest will help share with us some of the best practices for customer success based on her experience, as well as some of the pitfalls to be aware of and avoid in order to help retain customers.

Join us with one of Open iT's Regional Account Managers, Dorcas Baligod. 

For today’s episode, we talk about post-COVID work setup and the different workplace models that organizations can possibly use.

For more than two years, the COVID-19 pandemic has kept us confined in our houses, forcing organizations and companies to shift to a work-from-home setup to continue their operations.

Now, as we adapt to this new normal, some companies are making their employees return to full-time office assignment while some others are requiring workers to report to the workplace on certain days.

Is this feasible? What are the possible workplace models or setup that both organizations and their employees can benefit from?

Let’s get the answers to these questions and more straight from our guest for today’s episode, Open iT’s Network Engineer, Axel Alzola.

For this episode, we talk about online reviews and how these impact customer purchasing behavior. We all have turned to online reviews when thinking about buying a product or service. Before clicking ‘check out’, we look at how other buyers and customers see the product or company in general. Most likely, we get turned off when there are more negative reviews than positive ones. But more than that, how do online reviews really affect customer buying behavior? This is very timely and useful since online reviews are becoming a mainstream way of reviewing products and services, especially since it is far-reaching and encompasses different media.

In this increasingly digitalized world, more and more organizations are becoming dependent on applications and digital data. This is a smart move, but businesses must understand that every decision they make is crucial and that some of these may lead to mistakes, which can have serious repercussions on their operations. Software Asset Management (SAM) mistakes can be debilitating to companies, making it necessary for businesses to be familiar with them and the ways to avoid them.

Today's episode is graced by Open iT's Solutions Engineer, Ace Lopez, who will enlighten us more on this subject matter.

For comments, questions, and suggestions, please email us at podcast@openit.com

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