A business is a collection of written and unwritten contracts with and between employees, vendors, governmental agencies, and customers. A high functioning business is one that takes those contracts seriously and establishes clear and concise rules of engagement along its vectors of interaction both internally and externally. To connect this back to previous conversations, a high functioning business builds and installs a management operating system that’s rooted in a foundation of continuous improvement and organizational health. Guardrails, systems, and processes are established and continually refined/reinforced to allow for trust to flourish.

Everyone wins when “my word is my bond” becomes woven into the fabric of your organizational culture. Accountability and trust simultaneously improve as the nooks and crannies to hide half-truths, speculation, and agendas that run counter to the company North Star become fewer and farther between.

Learn more at www.andrewtemte.com.

How can we reduce political polarization? I fear that we are becoming anesthetized to what would be considered vicious, uncivil, unacceptable, and unproductive discourse to a prudent, independent observer.

One of the unpleasant truths of leadership is that the people who populate your organization (at all levels) are constantly trying to divine your position on myriad topics - everything from purpose and vision to the stack ranking of current-period priorities. Like it or not, as a leader, you are a significant topic of conversation and your position on issues matters.

The less visible you are, the more active the water-cooler will be. Infrequent communication from the top provides more oxygen for conspiracy theories and rumors to thrive. Conspiracy theories and rumors breed significant emotional waste that can negatively impact morale, engagement, and productivity.

The starting point for the journey to change your culture takes real courage and is an application of courage that doesn’t get nearly enough airplay. You see, the easy leadership road that leads to mediocrity is to hire people that look and talk like you and ensure that you remain the smartest person in the room. The more difficult, but more rewarding path is to find the courage to hire people who have the potential to surpass you, who think differently than you do, and who are willing and able to challenge you.

By definition, when someone is listening, someone else is speaking - either verbally, through the written word, or both. To ensure that the conversation isn’t encumbered by unnecessary tension or spin, help your colleagues find their voice. How? It’s important to lead by example and the best way to do this is to shed your emotional suit of armor. Let your colleagues see that you’re human by being constructively vulnerable. Tell a story about how terrified you were the first time you spoke to the CEO of the business and how you navigated the accompanying anxiety. Hopefully, you can share an experience where a boss from your past showed compassion and helped you overcome your fears.

I believe in bringing more of one's “whole or best self” to work. I believe that a diversity of voices and lived experiences leads to a richer tapestry of potential solutions to business challenges and ultimately, better outcomes. Conversely, I believe that heavy conformance to preconceived norms and blindly following overpowering voices stifles creativity and leads to the adoption of a fixed, unyielding mindset.

As time passes, the business matures, growth slows, and entropy sets in. Leaders and team members pull their heads up and take a look around at the state of their business. The common refrain goes something like this: “Wow, how did our culture deviate so far from our original intention? We need to get back to growth mode, but we also need a culture that will facilitate further growth, not impede it!”

Welcome to the Saturday Morning Muse! In this episode, I'm talking about what integrity means and propose a simplified definition. Here's an excerpt:

"I propose that when we teach and coach the human skill of integrity, we must also add the words empathy, compassion, and understanding. As a result, the definition of integrity can be simplified to: Integrity: Compassionately doing the right thing."

Learn more about Andrew Temte at https://www.andrewtemte.com.