You've got the vision, the big ideas, the entrepreneurial fire—but here's the truth bomb nobody talks about: Most businesses don't fail because of bad ideas. They fail because of bad operations.

Today's guest is Lisi Kempton, aka The Mindful COO, and she's here to tell you why you might be quietly sabotaging your own success. We're diving deep into the seven biggest mistakes business owners make when scaling—from running a $200,000 business without even a business bank account (yes, really) to burning out doing work you hate in a business you built for freedom.

Lisi breaks down the difference between being a visionary CEO and an integrator COO—and why trying to be both might be what's keeping you stuck. If you've ever felt like you're fighting fires instead of building an empire, or if you're making good money but working yourself into the ground, this episode is your wake-up call.

**What You'll Learn**

- The CEO vs COO framework: Visionary vs Integrator (and why you can't be both)
- Why most businesses operate without budgets—and the cost of that gap
- The seven biggest operational mistakes that sabotage scaling
- How to identify which role YOU should actually be playing
- When to hire operational support (hint: it's when things break, not before)
- Why departmental thinking is essential for growth beyond six figures
- The real reason business owners burn out—and how operations fixes it
- How to get perspective when you're too deep in your business

**Key Insights**

- Most people want to be CEO, but few understand the COO role is equally critical
- Operations takes a great idea and makes it scalable—it's the execution engine
- Business owners wear all the hats early on, which creates internal conflict
- The "fighting fires" feeling is a signal your operations need attention
- Awareness is the first step—you can't fix what you don't see
- External perspective is invaluable when you're stuck in the weeds
- Having a budget isn't optional—it's foundational to scaling safely

Click here to watch a video of this episode.

Creators & Extras

• Tiffany-Ann Bottcher - Host
• Lisi Kempton - Guest

Lisi Kempton is The Mindful COO, a business operations expert who helps service-based entrepreneurs scale without burnout. Drawing on the EOS (Entrepreneurial Operating System) framework and years of hands-on experience, she specializes in helping visionary CEOs implement the systems, structures, and team dynamics needed to execute their big ideas. Her approach blends strategic operations with mindfulness, ensuring sustainable growth that doesn't sacrifice the founder's sanity.

**Connect with Lisi**

Website: https://soultreeops.com
Email: lisi@lisikempton.com
LinkedIn: https://linkedin.com/in/lisikempton
YouTube: Mindful Business Expansion

**Links & Resources**

Lisi's Website: https://soultreeops.com
Traction by Gino Wickman: https://www.eosworldwide.com/traction
Path 2 Profit Bookkeeping and Tax: https://path2profitbookkeeping.io
Goal Getter Media: https://goalgettermedia.io
Service Based Business Society Podcast: https://podcast.servicebasedbusinesssociety.com

If this episode resonates, subscribe and share it with a service-based founder who needs to stop wearing all the hats and start building the right team.

#operations #servicebusiness #entrepreneurship #CEO #COO #businessgrowth #scaling #systems #leadership #EOS #traction #integrator #visionary #burnout #businessstrategy #tiffanyannbottcher #lisikempton #mindfulCOO

This past week was brutal. Sick kids, sick team members, dentist disasters, and Halloween chaos—all while facing one of the biggest investment decisions I've ever made. And after running the numbers, analyzing the opportunity, and being completely honest about our capacity? I said no.

But not "never." Not yet.

In this raw, real episode, I pull back the curtain on why I turned down a game-changing opportunity to significantly grow top-line revenue—even though it looked perfect on paper. From the penny-in-the-cup science experiment to the reality of doubling fulfillment capacity in 3-5 months, I break down what it really means to say "not yet" when you're already running at full capacity.

This isn't about being risk-averse or playing small. It's about being strategic enough to know when your cup is full, and when adding more will make everything spill over.

What you'll learn

• Why saying "not yet" to a great opportunity can be your smartest strategic move
• The penny-in-the-cup analogy: how seasonal handfuls break surface tension
• How to evaluate opportunities based on actual capacity, not just financial projections
• Why humans are the hardest thing to scale in service-based businesses
• The alternative approach: smaller investments in capacity that set you up for phase two
• How to make decisions from clarity, not desperation or FOMO
• Why ROI means nothing without the capacity to deliver

The Reality Check Service-based businesses have a huge human component. You can buy software licenses today, rent space tomorrow, and order equipment next week. But people? Training takes time. Culture takes time. Even skilled hires need to learn your systems, your standards, your way of doing things. Rush that process, and you end up with holes in your game—the kind clients notice.

Try this today

1. Take an honest capacity inventory. Not theoretical capacity—actual capacity when life happens (sick days, school pickups, pumpkin patches).
2. Look at your team. Are they already stretched? Showing burnout signs? How much do they really have in the tank?
3. Audit your systems. Are they documented? Scalable? Or mostly in your head?
4. Ask the timeline question. How fast could you realistically scale while maintaining quality AND sanity?
5. Make your decision from honesty. Not from hustle culture, not from FOMO, but from where you actually are.

Creators & Guests

• Tiffany-Ann Bottcher - Host

#entrepreneurship #servicebusiness #businessgrowth #capacity #scalingsmart #roi #investment #businessstrategy #growthmindset #tiffanyannbottcher #notyet #buildingtowardready

Feeling stuck in “survival season”—busy calendar, thin margins, and constant rework? Host Tiffany-Ann Bottcher and guest Safia Sattaur (business & marketing coach; creator of the REACH50 framework) break down exactly how service businesses exit survival and step into sustainable, profitable growth. We unpack the signals you’re stuck in reaction, then walk through capacity rules, offers and pricing that match the real work, delivery systems that stop rework, and boundaries that protect profit and client experience.

What you’ll learn
The survival-mode diagnostic: five signals you’re stuck in reaction
Capacity rules and SLAs that protect time, team, and margins
Offer packaging and pricing alignment (and when to kill one-offs)
Delivery systems that scale: SOPs, handoffs, QA checkpoints, service menus
A one-meeting weekly cadence to align pipeline, capacity, and priorities
Boundaries as a profit system—without hurting the client experience
Safia’s REACH50 approach to building an autopilot sales ecosystem

Try this today (Tiffany-Ann’s quick start)
Write your “NO list.” What drains energy, adds no value, or causes friction?
Define your 3 YES priorities. What truly moves the needle?
Rebuild your calendar around these—then hold the line.
Even one intentional NO this week will create space for something that truly matters.

Click here to watch a video of this episode.

Creators & Guests

• Tiffany-Ann Bottcher - Host
• Safia Sattaur - Guest

Links & resources
Path 2 Profit Bookkeeping and Tax
Goal Getter Media
Service Based Business Society Podcast
Safia Sattaur

If this episode helps, subscribe, leave a review, and share it with a service-based founder who’s ready to scale with purpose, not pressure.

#boundaries #servicebusiness #entrepreneurship #operations #systems #pricing #capacityplanning #leadership #growthmindset #productivity #scaleyourbusiness #tiffanyannbottcher #safiasattaur #reach50

Feeling stretched too thin—even when you’re doing “all the right things”? Tiffany-Ann Bottcher pulls back the curtain on the six NOs and three YES rules that shape her week, protect her time, and fuel consistent growth. From declining “quick calls” to eliminating mental clutter, she shares exactly how she filters decisions, builds capacity, and runs her calendar like a true CEO.

You’ll leave with a simple framework to reclaim your schedule, guard your energy, and scale with intention—without burning out or backtracking.

What you’ll learn

• The six strategic NOs that keep Tiffany-Ann focused on high-impact work
• How to create your own “CEO filter” to protect time, team, and priorities
• Why saying NO faster actually accelerates growth (and sanity)
• How to design a week that fuels clarity, not chaos
• The three YES rules that make room for real progress
• How to balance leadership demands with family, team, and profit goals

Try this today (Tiffany-Ann’s quick start)

1. Write your “NO list.” What drains energy, adds no value, or causes friction?
2. Define your 3 YES priorities. What truly moves the needle?
3. Rebuild your calendar around these—then hold the line.

Even one intentional NO this week will create space for something that truly matters.

Click here to watch a video of this episode.

Creators & Guests

• Tiffany-Ann Bottcher - Host

Links & resources

Path 2 Profit Bookkeeping and Tax
Goal Getter Media
Service Based Business Society Podcast

If this episode helps, subscribe, leave a review, and share it with a service-based founder who’s ready to scale with purpose, not pressure.

#boundaries #servicebusiness #entrepreneurship #timemanagement #leadership #growthmindset #productivity #ceofilter #scaleyourbusiness #tiffanyannbottcher

Click here to view the episode transcript.

Feeling stuck even though you’re doing all the right things? Author and “mind architect” Kam Knight explains how unconscious beliefs create money blocks, self-sabotage, and resistance—and how to release them quickly so you can scale your service business with clarity and momentum. You’ll leave with a practical self-talk protocol to take action now and open the valve on growth.

What you’ll learn

• Why “I know what to do, but I’m not doing it” is a wiring problem—not a willpower problem
• How early messages about money form hidden rules that cap your pricing, sales, and capacity
• A two-part self-talk script to become a “do-it-now” person and give yourself permission to receive
• Why insight alone rarely changes behavior—and how to discharge emotional charge so change sticks
• Simple ways to spot (and stop) internal resistance before it kills your momentum

Try this today (Kam’s quick start)

• “I’m a do-it-now person. I easily do things now. I accomplish my goals right away.”
• “I deserve good things. I give myself permission. I’m welcoming good things.”
  Say it out loud—while driving, in the shower, or before bed—to reprogram the unconscious and turn action into habit.

Click here to watch a video of this episode.

Creators & Guests

• Tiffany-Ann Bottcher - Host
• Kam Knight - Guest

Links & resources

• Guest Website & Books: https://kamknight.com/
• Conquer Internal Resistance: https://mindlily.com/
• Heal Your Deepest Wound (trauma/PTSD support): https://ihealthebroken.com/

If this episode helps, subscribe, leave a review, and share it with a service-based founder who’s ready to scale with less friction.

#servicebusiness #mindset #moneyblocks #entrepreneurship #productivity #selftalk #growth #scaleyourbusiness #limitingbeliefs #kamknight

Sales isn’t manipulation—it’s service. In this episode, Tiffany-Ann Bottcher and sales strategist Christopher Filiipiack dig into what actually drives consistent revenue in service businesses: courageous, human-first conversations, a clear market/message/offer, and a simple, inspectable sales process. They unpack how to overcome fear of rejection, why founders should stay close to sales, and how to reverse-engineer revenue targets into weekly activity that compounds. If you’ve got a solid offer but inconsistent cashflow, this conversation shows how to turn conversations into clients—without feeling pushy.

What you’ll learn

• Why sales is the real gatekeeper of business success
• Authentic selling = courageous conversations + clear strategy (not scripts)
• A practical way to beat rejection fear and keep momentum
• How to reverse-engineer revenue into pipeline math and weekly actions
• What a “sales-ready organization” looks like (market, message, offer, systems, inspection)
• Why CEO-led selling accelerates learning, positioning, and big-ticket deals

Key takeaways

• Sales is an act of service that helps people get where they want to go
• Conversations > complexity: proximity to buyers beats perfect funnels
• Clarity moves cash: set the number, build the causes, inspect the pipeline
• Design for buyers, not fear: remove hoops that serve you (not them)
• Keep leadership close to the market: insights live in calls, not dashboard

Click here to watch a video of this episode.

About Christopher
Christopher Filiipiackis a sales consultant and coach for CEOs who turns founder-led selling into a scalable advantage. With a background in engineering, data analytics, and Fortune 100 consulting, he blends strategy, execution, and mindset to build Sales-Ready Organizations that sell consistently and profitably. Clients have achieved outcomes such as 12x revenue growth, 500% increases in deal flow, and fivefold growth in client acquisition. His core belief: selling is a loving act done for people, not to them—and when paired with clear strategy and disciplined activity, it creates financial, emotional, and lifestyle freedom.

Resources & links

• Christopher’s site & articles: https://www.christopherfilipiak.com/
• Sales Ready Assessment: https://www.christopherfilipiak.com/sro-assessment

Connect & Subscribe
If this episode helped you rethink sales, follow/subscribe to the Service Based Business Society podcast and share it with a founder who needs a nudge toward courageous, buyer-centric selling.

Creators & Guests

• Tiffany-Ann Bottcher - Host
• Christopher Filipiak - Guest

On this week’s episode of the Service Based Business Society, we’re ripping the bandaid off and mapping the small circle that quietly decides whether you scale or stall. Tiffany-Ann breaks down the six relationships every service-based founder needs: a truth-teller who cuts through the noise, a clean finance stack (bookkeeper → management accounting/CFO → tax strategist), a banker who believes in your vision, the right lawyer at the right time, an insurance pro who matches coverage to real risk, and a mentor plus personal believer to keep you moving when it’s hard. You’ll walk away with a one-page audit to find your gaps, a simple email script to re-engage your banker, and prompts to pressure-test your legal and insurance exposures—so you can make faster, smarter decisions and get to the good part sooner.

Click here to watch a video of this episode.

Creators & Guests

• Tiffany-Ann Bottcher - Host

• Why a single truth-teller can collapse weeks of indecision—and how to invite unvarnished feedback you’ll actually use.
• The finance stack demystified: bookkeeping vs. management accounting/CFO vs. tax—and when each role pays for itself.
• How to sell your vision to your banker so you get better products, higher limits, and a real human who advocates for you.
• When to stick with a generalist lawyer and when risk demands a specialist (plus a simple triage lens).
• The overlooked value of an insurance pro who maps coverage to your actual exposures (not generic checklists).
• The mentor + personal believer combo: one sharpens your strategy, the other protects your stamina.

The Short List: Your Circle of Scale

1. Truth-Teller — cuts through nice-sounding noise
2. Bookkeeper → Mgmt Accounting/CFO → Tax — three roles, three outcomes
3. Banker — a person, not a 1-800 queue
4. Lawyer — generalist for routine, specialist for risk
5. Insurance Pro — coverage matched to reality
6. Mentor + Personal Believer — tactics + resilience

Apply It This Week

✔️ Name your truth-teller: DM one peer/vendor and ask for “the unvarnished version” on your top decision.
✔️ Map your finance stack: Who owns bookkeeping? Who interprets numbers (CFO/analyst)? Who handles tax strategy? Circle gaps.
✔️ Email your banker: Share a 12-month vision + ask, “What would we need in place to qualify for X?” Book a call.
✔️ Legal triage: List your next 3 initiatives; mark which deserve a specialist review and schedule it.
✔️ Insurance pulse check: Write your top 5 exposures (advice liability, subcontractors, vehicles, in-suite work, data). Book a coverage review.
✔️ Mentor & believer: Identify each by name. If missing, shortlist 3 mentors to approach and choose your personal believer (spouse/friend/coach).

If AI were a hire, this episode makes the case that it’s the team member everybody needs—from turning screenshots into calendar invites to booking calls via chat and voice, and even “training” your tools like you train a new employee.

What’s Inside:

• Screenshot → Calendar in one click. James’ “image-to-calendar” GPT converts event screenshots (title, date, time, location) into a Google Calendar URL you can save instantly—no manual entry.
• “Don’t invite your wife” (…unless you want to). How James cloned his GPT—one version auto-invites his wife, the public one doesn’t.
• From reminders to real conversations. HighLevel reduced no-shows with timely texts—and now AI can handle the reply to reschedule or confirm, conversationally.
• AI that books appointments (for real). Why chat and voice bots are already booking, collecting info, and getting people serviced—seeing it live changes everything.
• Choose systems for the right problem. When a client thought they needed job management, the real fix was pipeline automation in HighLevel first.
• Train AI like a teammate. Feed merge-field syntax, brand voice, and “how we say things” so outputs paste straight into your stack—just like coaching a new hire.
• Repurpose like a pro. A video-first workflow: wait for the transcript, then spin out descriptions, social posts, and emails.
• Mind the AI divide. Why $20/month on AI is the new table stakes—and how staying curious keeps you on the right side of change.

Click here to watch a video of this episode.

Resources Mentioned:

Google Calendar GPT
The Marketing Show

About the Guest — James Hurst

Host of The Marketing Show, builder of practical HighLevel automations and custom GPTs that business owners actually use. A two-time ClickFunnels Dream Car winner and 2023 HighLevel Affiliate Bronze award recipient, James blends a software-developer background with hands-on marketing ops to ship clean, scalable systems.

About the Host — Tiffany-Ann Bottcher

Entrepreneur, founder of Bottcher Group, and host of the Service Based Business Society podcast. She blends strategy, systems, and tech to help service businesses scale with sanity.

Creators & Guests

• Tiffany-Ann Bottcher - Host
• James Hurst - Guest