In this Drive By episode of Service Drive Revolution, Chris Collins tackles a crucial question about charging diagnosis fees when Service departments can't duplicate the customer’s concern and make a diagnosis. Discover how to balance customer satisfaction with fair compensation for your service team's time and effort.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -

https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:

https://swiy.co/F-lq

Join our Facebook Groups: For Fixed Ops --

http://bit.ly/YTfixedopsgroup

For Independent Shop Owners --

http://bit.ly/YTRSOSgroup

In our latest Service Drive Revolution episode, we tackled a challenge many of us face daily: making selling easier in the Service Drive. We've all experienced that awkward moment trying to explain additional services to a customer while juggling multiple appointments. Our discussion did a deep dive into this reality, exploring how to build rapport before jumping into maintenance recommendations. Throughout the episode, we highlight five simple system focuses that set our Service Advisors up for success. It's not just about telling them to be proactive; it's about fostering an environment where proactivity thrives.

In this episode of Service Drive Revolution, we dive deep into the five most common mistakes Dealers make that could be costing their Service Departments big time. From misplaced priorities to outdated compensation models, we uncover the hidden pitfalls that many dealerships fall into. We also discuss current industry trends, including rising interest rates and their impact on car sales. If you're a Dealer Principal, General Manager, or Fixed Ops Leader, this episode reveals crucial insights that could transform your Dealership's performance.

In this episode of Service Drive Revolution, we dive deep into the five most common mistakes Dealers make that could be costing their Service Departments big time. From misplaced priorities to outdated compensation models, we uncover the hidden pitfalls that many dealerships fall into. We also discuss current industry trends, including rising interest rates and their impact on car sales. If you're a Dealer Principal, General Manager, or Fixed Ops Leader, this episode reveals crucial insights that could transform your Dealership's performance.

0:00 - 10:00 July 4th Festivities

10:00 - 19:00 News

19:00 - 40:00 5 Mistakes Dealers Make

In this week's Drive By, Chris Collins tackles a burning question: Can you become a successful Service Advisor without extensive automotive knowledge? Discover why people skills trump technical expertise in the Service Drive, and learn how to leverage your strengths to excel in this role. Whether you're considering a career change or looking to improve your Service Advisor skills, this episode offers invaluable insights into what really matters in the service department. Tune in for Chris's candid advice on navigating the path from novice to top performing Service Advisor.

Ever wonder why some Dealership Service Departments are flooded with top talent while others struggle to hire? In this episode of Service Drive Revolution, Chris Collins reveals the 5 key factors that make Techs and Advisors either flock to your shop or run for the hills. Are you unknowingly repelling top talent? Or worse, driving away your best team members? We're tackling the hot button issue of Dealership service recruitment head on. Whether you're a Service Manager, Advisor, or Dealership Owner, this episode could be the game changer you've been waiting for.

#hiringnow #hiringstrategy #serviceadvisor #servicewriter

0:00 - 11:38 New Leadership Book and Country Fun!

11:38 - 16:08 News

16:08 - 34:06 5 Reasons Techs and Advisors Will Come Work For You

Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In this episode of Service Drive Revolution, Chris Collins unveils the secret to exceptional customer communication in the Service Drive. If you've ever struggled with keeping your customers informed and satisfied, this is a must-watch.Discover the common pitfalls that Advisors and Managers fall into when it comes to communication and learn how to avoid them. Chris shares real-world examples and practical strategies that you can implement immediately to take control of your conversations and boost customer loyalty.From setting expectations to building trust, this episode covers it all. You'll walk away with a newfound understanding of what it takes to be a master communicator in the Service Drive.

#CustomerCommunication #ServiceDrive #AutomotiveIndustry #CustomerSatisfaction #ServiceAdvisors

0:00 - 9:00 Jet Ski's and Moving to Vegas?

9:00 - 14:00 News

14:00 - 30:00 The Secrets To Good Customer Communication

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup