Stairway to CEO Por arte de portada

Stairway to CEO

De: Lee Greene
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  • Resumen

  • Stairway to CEO is a podcast, hosted by entrepreneur Lee Greene, featuring untold stories from inspiring Founders & CEOs about what it takes to start and grow a business.
    Stairway Group LLC © 2023
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Episodios
  • Sharing the Gift of Yoga and Growing Through Grief with Niki Leondakis, CEO of CorePower Yoga

    Sharing the Gift of Yoga and Growing Through Grief with Niki Leondakis, CEO of CorePower Yoga
    Jun 25 2024

    Description:

    Sometimes not getting what you want paves the way to a better story. Niki Leondakis is the CEO of the largest yoga studio brand in the US, and her journey has been characterized by learning from challenges time and time again. She joins us to share how she has found opportunity in adversity, honed her listening skills as a leader, and leveraged the incredible power of yoga to overcome grief before finding a new purpose in sharing its power with the world. Tune in to hear more.

    Exclusive Deals from Our Sponsors:

    AWESOME CX by Transcom provides high-touch, personalized customer experience services to consumer brands of any size! Email Lee at lee@stairwaytoceo.com to learn more about their award-winning services and Awesome Coffee Chats

    In This Episode You’ll Hear About:

    • [02:19] Niki’s ethnocentric childhood as the artistic child of one of five children of Greek immigrants.
    • [05:04] What Niki learned by not getting what she wanted in jobs and leadership roles in high school and hospitality.
    • [15:43] Working in leadership at Kempton during an innovative time in their hospitality.
    • [19:20] Overseeing hotels and the listening tour that facilitated her goal to put people first.
    • [28:01] Being recruited for a San Francisco boutique hotel company and continuing Bill’s legacy.
    • [32:47] How her passion for fitness and wellness led to being recruited by Equinox.
    • [37:56] Landing her dream job as CEO of CorePower Yoga and leading with purpose.
    • [42:20] Starting a role in yoga at the start of the pandemic and where she found the courage to power through.
    • [48:36] Future projections for Core Power Yoga, including geographic growth and beyond.

    To Find Out More:

    Niki Leondakis on LinkedIn

    Niki Leondakis on X

    CorePower Yoga

    Corporate Athlete

    Equinox

    Just Keep Livin Foundation

    Awesome CX

    Lee Greene on LinkedIn

    Stairway to CEO

    Stairway to CEO on Instagram

    Quotes:

    “No matter how good you are, you have to prepare.” [0:06:12]

    “I learned to see opportunities and how I could impact them and make a difference, and I got rewarded for that.” [0:07:49]

    “If you don’t get what you want, keep trying.” [0:13:05]

    “I learned [so much] along the way about the importance of how you treat people, how you care for people, how you inspire, motivate, and lead them. And that was my way of getting the business results that I was tasked with.” [0:17:19]

    “If you’re going to alienate people along the way you’re going to look behind you and you won’t have any followers.” s [0:25:56]

    “To be our best self, we have to be healthy.” [0:33:25]

    “When I found myself without my career, my husband, or my home, what got me through that transition was getting on my yoga mat every day.” [0:39:36]

    “You can’t shortstep or expedite your way through grief. You have to feel it. You have to go through it. You can’t move around it.” [0:40:10]

    “Part of the way that I have always remained highly motivated and energized and passionate about my work is finding the purpose in the work.” [0:41:08]

    “For me, listening has been one of the incredible keys to my success.” [0:49:48]

    “We were ahead of the curve. It simply came from being there to listen.” [0:51:28]

    “Our higher purpose is to power love from the inside out, putting more love in the world and helping people access that love.” [0:52:47]

    “When you face adversity, don’t let it get you down and don’t wallow in it. Within that adversity lies opportunity” [0:54:51]
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    57 m
  • Silicon Valley, AI, and Solving Customer Service with Puneet Mehta, Founder and CEO of Netomi

    Silicon Valley, AI, and Solving Customer Service with Puneet Mehta, Founder and CEO of Netomi
    Jun 18 2024
    Description:In this episode of Stairway to CEO, you’ll learn all about Puneet Mehta's captivating entrepreneurial journey, from his upbringing in India and fulfilling his childhood dream of living in Silicon Valley to spearheading AI advancements at Netomi. He tells us how his parents inspired him to embrace daunting challenges, what he learned from his years developing trading engines on Wall Street, the transformative encounter he had with Mike Bloomberg, and how these experiences have fueled his entrepreneurial drive. Join us as we uncover Puneet's perspective on the AI landscape, his pivotal role in founding Netomi, and the profound benefits of integrating AI to elevate customer experiences.Exclusive Deals from Our Sponsors:AWESOME CX by Transcom provides high-touch, personalized customer experience services to consumer brands of any size! Email Lee at lee@stairwaytoceo.com to learn more about their award-winning services and Awesome Coffee ChatsIn This Episode You’ll Hear About:[01:51] What it was like for Puneet growing up in Chandigarh, India, and how his mother and father inspired him to pursue difficult goals.[06:17] Why he feels so lucky to have studied engineering and computer science at one of the top schools in India, and how he realized his childhood dream of moving to Silicon Valley.[07:15] The value of his experiences on Wall Street developing trading engines and how his fortuitous meeting with Mike Bloomberg empowered him to build his own company.[11:38] How he built his first company leveraging prediction algorithms, their strategic partnership with BMW, and key takeaways that helped him build Netomi.[15:47] What inspired him to found Netomi, how he got the company off the ground, and what it was like building a chatbot for Sony Pictures.[23:37] Recognizing the high demand for improved customer experience, how they are solving key pain points for customers using AI, and the many uses of Netomi’s co-pilot.[33:43] Partnerships in the AI space and what it means for a company to be powered by another company or tool.[35:52] How Netomi addresses fears around outsourcing customer service needs, and why AI won’t replace humans working in customer service.[41:25] Netomi’s partnership with Awesome CX, where Puneet sees it going in the coming years, and how he expects other aspects of his business to be impacted by AI.[47:49] His advice for aspiring entrepreneurs on how empathy is misunderstood and why you shouldn’t do it for the money; what is next for Netomi, and what Puneet is most excited about!To Find Out More:NetomiPuneet Mehta on LinkedinGongLee Greene on LinkedInStairway to CEOStairway to CEO on InstagramQuotes:“Being aligned on the core mindset is so incredibly important. It's more important than your business strategy. It's more important than any other part of the business.” [0:13:09]“As you start bringing new technology to life, and as you introduce it to the world, you have to make the adoption completely frictionless. You have to do it in a way that engages or [accompanies] a habit that somebody's already used to.” [0:13:42]“[When you] think about business outcomes, to stay excited about what you're doing, you have to focus on the journey. You cannot just focus on the end goal.” [0:14:39]“That's what the AI co-pilot from Netomi does. It gives them a superpower where AI can now gather information from these different systems, it can prepare a response for you, it can also help an agent get trained quicker.” [0:30:28]“[The Netomi co-pilot] also gives you insights based on what your customers are telling you. Because it's humanly impossible to go back and listen to every single phone call.” [0:31:43]“The founders that are growing these companies are looking for insight [from Netomi’s co-pilot] because conversations with their customers are the biggest asset.” [0:37:17]“The demand is there to feel like we are treated well as customers [and] to have that customer love. We want those questions answered. There just isn't enough resources available with these brands to answer all of these questions promptly.” [0:40:47]“The top use case for AI for large companies is customer experience.” [0:44:22]“That's how fast this change is coming. We should see every company in the world in the next 12 to 18 months adopt AI in some shape or form for customer experience.” [0:46:01]“There are much easier ways of making money [than starting a company]. This is a really hard way to do it – but if you're connected to what you do, [then] the journey itself would be quite enriching.” [0:49:23]“[Starting a company] will give you experiences and it'll help you come across people that you want to have shared experiences with.” [0:49:35]
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    53 m
  • Baby Steps to Big Bucks with Ben Lewis, Founder and CEO of Little Spoon

    Baby Steps to Big Bucks with Ben Lewis, Founder and CEO of Little Spoon
    Jun 11 2024

    Description:

    What does it look like to bring innovation to a static industry? A lifelong love for entrepreneurship and the food and beverage industry led Ben Lewis to take a massive risk to disrupt the baby food industry, and with $90 million raised to date, it certainly paid off! In this episode of Stairway to CEO, Ben shares the story of continuing his dad’s legacy in business, finding out-of-the-box solutions to the complex problem of manufacturing his product, and much more!

    Exclusive Deals from Our Sponsors:

    AWESOME CX by Transcom provides high-touch, personalized customer experience services to consumer brands of any size! Email Lee at lee@stairwaytoceo.com to learn more about their award-winning services and Awesome Coffee Chats

    In This Episode You’ll Hear About:

    • [01:05] Ben Lewis’s first taste of entrepreneurship as a child and how he continued his father’s legacy, starting with a bottled water start-up.

    • [12:00] His exposure to the food and beverage industry by developing a Greek yogurt brand.

    • [15:50] Learning essential lessons through bootstrapping a food distribution company.

    • [20:45] Ben's involvement in angel investment in the food and beverage space.

    • [21:48] Founding Little Spoon with the motivation to disrupt a static industry, naming the product, and developing the product and packaging.

    • [28:46] Product expansion and the philosophy of growing with the customer that underpins Little Spoon’s growth.

    • [34:30] Surprises on the road to building a D2C business, including an unlikely partnership with a tamale company.

    • [40:25] How Ben’s role has evolved with the company and Little Spoon’s approach to talent.

    • [42:29] Fundraising in the baby food industry, finding a new approach to return on investment, and what’s next for Little Spoon.

    To Find Out More:

    Little Spoon

    Ben Lewis on X

    Ben Lewis on LinkedIn

    The Equity Studio

    Kairos HQ

    Lee Greene on LinkedIn

    Stairway to CEO

    Stairway to CEO on Instagram

    Awesome CX

    Quotes:

    “You could have the best product in the world, the best brand in the world, and even the right team and the right capital – but ultimately so much of it, especially in the traditional retail space, depends on the distribution and what happens at the point of sale.” [0:15:14]

    “For the right brand and the right product, having a direct relationship with your customer is so critically important.” [0:19:17]

    “Being detached from your ultimate customer is a real hindrance to building a brand.” [0:20:01]

    “There’s a big opportunity for us, not just within that baby stage with the baby blends, but for Little Spoon as a brand to be the go-to as that kid is growing up and as the family is growing.” [0:31:32]

    “[We’ve grown our business] largely through growing with our customers.” [0:31:48]

    “That was how we started. We turned this manufacturing roadblock into a very unlikely partnership.” [0:39:29]

    “One of the things I’m most proud of at Little Spoon is that we’ve had extremely low attrition, so our retention is literally best in class.” [0:40:58]

    “Optics matter, but at the end of the day, you need to do what’s right.” [0:44:35]

    “For us, it’s about listening to our customers and finding where those pockets of opportunity are.” [0:46:59]

    “We’re building a brand for a new generation of parents.” [0:47:42]

    “As an entrepreneur, you’re often having to choose between speed, quality, and cost.” [0:47:54]

    “Don’t aim for perfection.” [0:48:46]
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    51 m
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