Episodios

  • Panel

    Panel
    Dec 2 2025
    In this special roundtable edition of Subscription Prescription, I sat down with three of the sharpest minds in the DTC subscription space:

    👉 Bryan Starck – Founder of 100 Degree Celsius
    👉 Jordan Narducci – Founder of DTCPG
    👉 Andriy Rudnyk – Founder of Good Subscription Agency

    Together, we unpacked what’s really broken in subscription software and strategy - and what is changing in 2026. 💥

    Topics we cover:
    • Why your subscription opt-in rate might be hurting your LTV
    • The dirty secret behind second-order churn
    • The real reason subscription analytics suck
    • How to personalize cancel flows and retention messaging by subscriber journey
    • The future of Subscription 3.0 (AI, SMS, customer-led experiences)
    • Why most brands are failing at org-wide subscription alignment
    • The truth about CAC-to-Payback vs CAC-to-LTV
    • What we’d build if we burned all the subscription apps down and started over

    Plus: a bonus discussion on the future of DTC subscription conferences and what format would actually serve brands best.

    This isn’t theory. These are real-world insights from people who are deep in the trenches with top-performing brands every day.

    📩 Subscribe for more episodes every Tuesday
    🎧 See past newsletter and podcast episodes: https://newsletter.thesubscriptiondoc.com

    👥 Connect with the guests:
    • Bryan Starck - https://www.linkedin.com/in/bryanstarck/
    • Jordan Narducci - https://www.linkedin.com/in/jordan-narducci/
    • Andriy Rudnyk - https://www.linkedin.com/in/%F0%9F%87%BA%F0%9F%87%A6-andriy-rudnyk-77111399/

    #subscriptions #dtc #ecommerce #retention #subscriptionapps #LTV #churn #SubscriptionPrescription
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    1 h y 29 m
  • Stop Forcing Subscriptions: What Actually Drives LTV

    Stop Forcing Subscriptions: What Actually Drives LTV
    Nov 25 2025
    Most brands think they have a subscription business. The truth is, most of them just have a product with a subscribe button. In this episode of Subscription Prescription, I break down the real reason subscriptions succeed or fail and what you should be evaluating before you decide to push a subscription-first model. We cover:
    • Why subscriptions are only one way to drive repeat revenue
    • How customer buying behavior determines whether subscriptions make sense
    • The hidden risk of subscription-only offers
    • When high AOV upfront beats subscription LTV
    • Why bulk buying, usage patterns, and consumption cycles matter more than cadence
    • How to test conversion, AOV, and LTV to find your best model
    • The segment most brands overlook: repeat buyers who subscribe later
    • Why memberships often outperform subscriptions in LTV
    • How to pressure-test your subscription program before scaling it
    If you're wondering whether your product is truly a subscription product, this episode will give you the clarity and the testing framework you need.

    👉 Get weekly subscription insights: https://newsletter.thesubscriptiondoc.com
    👉 Want an audit or strategy review? Reach out anytime.
    🎧 New episodes every Tuesday.
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    17 m
  • Top 3 Subscription Mistakes [My Personal Pet Peeves]

    Top 3 Subscription Mistakes [My Personal Pet Peeves]
    Oct 21 2025
    In this episode of Subscription Prescription, I break down my top 3 mistakes I see across DTC subscription brands—mistakes that are quietly hurting your growth and retention.

    Here’s what we cover:
    • Why treating subscriptions as a retention play is backwards
    • How most billing reminders are killing your LTV
    • The cancel flow tweak that can instantly double your save rate

    Whether you're just starting out or running a high-volume subscription program, these fixes are simple, fast, and worth your attention.

    📩 Want more insights like this in your inbox? Subscribe to the newsletter: https://newsletter.thesubscriptiondoc.com
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    7 m
  • Retention Is Built on the Basics: Email, Empathy, and Effort | Alyssa Wallace Interview

    Retention Is Built on the Basics: Email, Empathy, and Effort | Alyssa Wallace Interview
    Nov 18 2025
    In this episode of Subscription Prescription, I sat down with Alyssa Wallace, a retention expert who knows how to turn plain text emails and founder videos into real subscription revenue.

    We talk about what actually moves the needle for subscription brands, including:


    Why most welcome flows fail (and how to fix them)
    The power of plain text emails and real founder messaging
    What “on brand” is costing you if you’re under $100M
    How simple video responses can double your cancellation save rates
    Why most post-cancel flows are missing the mark — and what to do instead
    How to work with (not against) acquisition teams when it comes to offers and retention

    This conversation is full of real talk and tactical advice. Whether you're running email flows, managing churn, or just trying to keep subscribers happy, this one will give you plenty to think about.

    💌 Get weekly retention insights: https://newsletter.thesubscriptiondoc.com
    Connect with Alyssa on LinkedIn or Twitter: https://www.linkedin.com/in/xalyssajeanx/ https://x.com/xalyssajeanx
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    31 m
  • What You Should Really Be Testing on Email with Eric Rausch

    What You Should Really Be Testing on Email with Eric Rausch
    Nov 11 2025
    In this episode of Subscription Prescription, I sit down with Eric Roush, founder of New Standard Co. — one of the most data-driven retention agencies in ecommerce. We dig into why retention doesn’t start after the purchase, how acquisition and retention teams should be working together, and what most brands get wrong about onboarding, testing, and customer experience. You’ll learn:
    • Why your rebuild and churn rates are really a reflection of your acquisition messaging
    • How to simplify onboarding to reinforce product expectations and build trust
    • What “testing for incrementality” actually means and how to do it right
    • Why integrated marketing teams outperform siloed ones
    • The future of retention strategy in an AI-driven world
    If you care about lifetime value, churn, or building a brand that actually retains customers — this is a must-watch conversation.

    🎧 Listen on the podcast: Subscription Prescription
    💡 Learn more about Eric’s work: https://www.newstandardco.com/
    💊 Get weekly insights on subscription growth: https://newsletter.thesubscriptiondoc.com/
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    32 m
  • The Growth Playbook: How Top Subscription Brands Scale Fast (Without Obsessing Over LTV)

    The Growth Playbook: How Top Subscription Brands Scale Fast (Without Obsessing Over LTV)
    Nov 4 2025
    In this episode of Subscription Prescription, I break down what the fastest-growing subscription brands are actually doing to scale — and it’s not what you might expect. We’ll cover:
    • Why first-order profitability matters more than LTV in the early stages
    • The hidden churn risk of bulk orders and frequency misalignment
    • Tactics like free shipping, post-purchase upsells, and offer testing that are driving serious growth
    Whether you're doing $5K or $500K a month, this episode is a must-listen if you're trying to grow smarter and faster.

    👉 Want more actionable insights?

    Subscribe to the newsletter: https://newsletter.thesubscriptiondoc.com

    New episodes drop every Tuesday.

    Hit that bell and stay tuned.
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    15 m
  • 5 Overlooked Post-Purchase Touchpoints That Drive Retention | Guest Host: Riley Trepanier

    5 Overlooked Post-Purchase Touchpoints That Drive Retention | Guest Host: Riley Trepanier
    Oct 28 2025
    This week, our guest host, Riley, dives into 5 overlooked post-purchase touchpoints that can make or break your subscription retention. From education to personalization to transactional SMS, she lays out the simple but powerful strategies brands often miss — and how to turn them into moments that build loyalty, trust, and long-term growth.

    You’ll learn:

    ✔️ How to turn onboarding into a habit-building engine
    ✔️ Where personalization actually moves the needle
    ✔️ Why replenishment reminders and SMS are your hidden retention tools
    ✔️ How great inserts and unboxing experiences can drive advocacy

    If you're ready to strengthen your subscription experience beyond the buy button, this one’s for you.

    📬 Subscribe for new episodes every Tuesday
    🔗 Learn more at https://thesubscriptiondoc.com
    #subscriptions #ecommerce #retention #d2c #customerexperience #subscriptionbox
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    18 m
  • Retention Strategy, Not Just Tactics: What Most Subscription Brands Get Wrong

    Retention Strategy, Not Just Tactics: What Most Subscription Brands Get Wrong
    Oct 14 2025
    Most DTC brands treat retention like it’s just about sending emails or building flows. But if you’re not approaching retention with a real strategy, you’re leaving serious money on the table.

    In this episode of Subscription Prescription, we hear directly from one of the best retention pros in the game: Sonja Grasser from Wellbel. She shares how to connect your data, improve your segmentation, and build habits that lead to long-term retention.

    You’ll learn:

    ✅ Why most brands hire operators when what they really need is strategy
    ✅ How to fix generic messaging by segmenting into 3 key groups
    ✅ Why relying on one big subscription discount upfront can hurt your cohorts
    ✅ What metrics to actually track (like time-to-second purchase)
    ✅ How to use post-purchase and cancel flows to inform future strategy
    ✅ When and how to use email, blog content, and even SMS for subscription experience

    This episode will help you think more holistically about retention and subscription performance beyond just your next campaign.

    📩 Subscribe to the Subscription Prescription newsletter: https://newsletter.thesubscriptiondoc.com

    #subscriptions #ecommerce #dtc #retentionmarketing #emailmarketing #dtcstrategy
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    26 m