The customer acquisition and sales landscape has evolved faster than ever before, and we are in a different selling market than we were in 2021 or 2022.

“ How can we do more with less and stay relevant” is becoming a hot topic for organizations of all sizes. With innovative approaches to this changing sales landscape, and groundbreaking evolution in AI and automation, there are reasons for optimism. By focusing on targeted, intelligent, and revenue-focused strategies, we can make the most of our resources and drive real results.

To show you how, Lewis Taylor, Vice President of CX Services with CISCO shares:

• Insights on building a clearer understanding of your ideal customer profile and their buying journey
• How to leverage AI & technology that enables you to do more with less
• Best Practices to ensure your customer support teams are revenue generators

Speakers:

Lewis Taylor, Vice President of CX Services with CISCO

Michael Aronowitz, EVP of Digital Sales & Strategy with Teleperformance

Few conversations about the future of the contact center downplay economic wariness – and few sectors have more cause for concern than collections.

Combining insolvencies with a rapidly increasing cost of living, potential job losses, rising interest rates, and consumer over-commitments, financially stretched households are forced to turn to credit even more. Further, without the injection of liquidity, company balance sheets burdened by existing growing debt, face an enduring risk of insolvencies and defaults. How will a potential economic downturn increase the risk of delinquency? How will it impact brands’ ability to properly resource their contact centers, and then empower those teams to collect from worried customers?

In this podcast, Craig Paterson, SVP Specialty Operations with GM Financial and Brian Cantor, Managing Director with IQPC’s Customer Management Practice division separate fact from fiction when it comes to risk levels and answer pressing questions on the future of collections in 2023, how to use technology and AI to not only survive but thrive. They will share their:

• Assessment on the present risk of payment delinquencies and what we can expect going into 2023
• Success stories and steps brands should be taking right now to maximize results and customer satisfaction
• Best practices on combining data, technology, and strategy to build the most proactive, customer-centric, and effective collections initiative, one that will excel no matter how the economic landscape evolves
• Insights on the rise of Machine Learning, Automation and AI, the demand for empathetic engagement, and the need to rethink employee experiences

Speakers:

Craig Paterson, SVP of Specialty Operations with GM Financial

Brian Cantor, Managing Director with IQPC’s Customer Management Practice division

Roni Teson, VP and Collections Expert with Teleperformance

In this podcast, we dive deeper into the qualities and skills required to be an effective sales leader. We will share plenty of do’s and don’ts along with several best practices to create a long-lasting impression on your customers.

Speakers:

Jacci Grilllo-Noto - Director of Sales Northeast with Kelley Blue Book and Cox Automotive

Kevin Brody - CEO at Landfill Data

Helen Rankin - Chief Brand Officer at Swagup

Michael Aronowitz - EVP, Digital Sales and Strategy at Teleperformance